HeadAmp Audio Electronics

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I managed to contact the sale person JustinHe told me he can not refund the deposit to my original payment credit card after days of orderI don't have a US bank accountSo I told him to send a check to my sister who is living in the USSo that she can help transfer the money to meBut, although he agreed to send the check in word, he refused to answer my email as to when he will actually send the checkI don't think he has sent any checkThat's to say, so far, I still have not received any refund of the dollars from the companyAnd of course no product from the merchant at allThe attached is the email exchange I had with the sales person Justin on Aug I managed to contact him on Aug but he refused to reply.I do appreciate if Revdex.com can help me solve this issueThe company is unwilling to cooperate on my side.Thanks so much! Regards, [redacted] ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I managed to contact the sale person JustinHe told me he can not refund the deposit to my original payment credit card after days of orderI don't have a US bank accountSo I told him to send a check to my sister who is living in the USSo that she can help transfer the money to meBut, although he agreed to send the check in word, he refused to answer my email as to when he will actually send the checkI don't think he has sent any checkThat's to say, so far, I still have not received any refund of the dollars from the companyAnd of course no product from the merchant at all.
The attached is the email exchange I had with the sales person Justin on Aug I managed to contact him on Aug but he refused to replyI do appreciate if Revdex.com can help me solve this issueThe company is unwilling to cooperate on my sideThanks so much!
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I managed to contact the sale person Justin. He told me he can not refund the deposit to my original payment credit card after 90 days of order. I don't have a US bank account. So I told him to send a check to my sister who is living in the US. So that she can help transfer the money to me. But, although he agreed to send the check in word, he refused to answer my email as to when he will actually send the check. I don't think he has sent any check. That's to say, so far, I still have not received any refund of the 1399 dollars from the company. And of course no product from the merchant at all. The attached is the email exchange I had with the sales person Justin on Aug 14. I managed to contact him on Aug 17 but he refused to reply.I do appreciate if Revdex.com can help me solve this issue. The company is unwilling to cooperate on my side.Thanks so much!
Regards,
[redacted]

Revdex.com spoke to the owner of the business who stated  he did received the deposit from the customer, and then later followed up to say that the order is ready, and once he receives the remaining balance he will be able to ship it. He stated he has since not been contacted by the customer for the...

balance. He stated that he either needs the customer to pay the remaining balance so he can send the order, or to contact him so that he knows where to refund the deposit.

Review: Hi there,

I made an order of Blue Hawaii SE electrostatic headphone amp in June 2013. I have paid the deposit of 1399 dollars.

In 2014 March 20th, I got the email from service assistant Justin saying that batch of amps is now in testing and shipping is about to begin. But so far I have not got what I have ordered.

Here is the invoice ID is 2hwve5gvfslvo97jca3gtnu3okk0g80owwoscgk.

Order details: https://www.e-junkie.com/d/?t=39D749715E7412711&c=2hwv

I tried to contact the company at least twenty times before turning you for help, but they never answered my phone call or replying my email.

Please help me check what happened with my order and I request refund of my deposit.Desired Settlement: I request refund of my 1399 dollar deposit.

Business

Response:

Revdex.com spoke to the owner of the business who stated he did received the deposit from the customer, and then later followed up to say that the order is ready, and once he receives the remaining balance he will be able to ship it. He stated he has since not been contacted by the customer for the balance. He stated that he either needs the customer to pay the remaining balance so he can send the order, or to contact him so that he knows where to refund the deposit.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]I managed to contact the sale person Justin. He told me he can not refund the deposit to my original payment credit card after 90 days of order. I don't have a US bank account. So I told him to send a check to my sister who is living in the US. So that she can help transfer the money to me. But, although he agreed to send the check in word, he refused to answer my email as to when he will actually send the check. I don't think he has sent any check. That's to say, so far, I still have not received any refund of the 1399 dollars from the company. And of course no product from the merchant at all. The attached is the email exchange I had with the sales person Justin on Aug 14. I managed to contact him on Aug 17 but he refused to reply.I do appreciate if Revdex.com can help me solve this issue. The company is unwilling to cooperate on my side.Thanks so much!

Regards,

Review: I requested a repair of my Headphone Amplifier to Mr. [redacted] and was accepted by him. I have sent the item and was able to confirm by the tracking number that the item delivered to the business on October 8th, 2015.

Since I wanted to know when the repair will be done as well the cost and the payment method, I have contacted the business several times but I did not get any reply.Desired Settlement: I would like the business to reply me and let me know how to pay the price and when the repair is done.