Headfirst Honor Roll Camp (baseball)

September 21, 2015Dear [redacted] ,Headfirst Honor Roll Camps received a letter from the Revdex.com on September 18, Contrary to your asserted timeline, this letter was the first and only correspondence we received from your office.Regarding the complaint from *** [redacted] ***, Headfirst Honor Roll Camps have gone above and beyond our stated refund and credit policies to offer the [redacted] a seventy-five percent credit for our next available Honor Roll Camp in Jupiter, FloridaThe [redacted] has refused that credit to attend a wedding.The [redacted] Family was made aware of our refund and credit policies on three separate occasionsFirst, our refund and credit policies are prominently displayed on our websiteSecond, [redacted] acknowledged and agreed to our refund and credit policies through his electronic signature during our registration processFinally, when [redacted] reached out to us on July 28, to inform us that his son possibly may not attend our camp in New York, we responded the same day and again reminded [redacted] of our refund and credit policies.Because of the nature of our business, the required proactive data that must be compiled in advance of each event and the associated upfront costs, we have a strict no refund policyWe also require twenty (20) days of notice for all credit requests [redacted] ***'s requests violate both of our policiesAlthough he outlined in his original email that his son was injured "two weeks back," he provided us with only fifteen (15) days of noticeThis lack of notice created enrollment, operational, and logistical impediments that cost us significant resourcesIn an effort to offer outstanding customer service and to provide value to his son's college recruiting process, we diverted from our credit policy to offer a seventy-five percent CreditOur efforts have been rebuked.Additionally, [redacted] , Chief of the Public Advocacy Section at the Office of the Attorney General for the District of Columbia, has reviewed our policies and their application in this instance and confirms they are business necessary.Our Credit offer to [redacted] remains openIt is our sincere hope that he accepts our offerWe hope that this letter resolves any remaining issues.Thank you for your timePlease do not hesitate to reach out if you have any additional questions.Sincerely,Joseph G.EsqGeneral Counsel & Director of Talent

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: my son's head and eye injury on July 13, 2015 were such that he has not played baseball since the accident. We paid $995 in full to have [redacted] attend a camp in NY. Prior to the injury [redacted] had been an outstanding player: Captain of his team, All-Section Awards, and leading his team to State with an 8-0 pitching record. Our family wanted to attend the camp and [redacted] was excited; the accident on July 13th prohibited him from doing so.Although [redacted] sustained a serious accident to the head and eye on July 13th, Headfirst is not offering one dime in terms of a financial refund for our family. Instead, Headfirst offered 75% credit of the $995 we paid to be applied to a camp in November in FL. We are unable to accept a 75% settlement of the $995 we paid to have [redacted] fly to Florida and play baseball in November. The dates don't work out (we are attending a wedding), the location does not work out (we were prepared to visit NY to look at colleges, not FL), the timing doesn't work out (it is during the school year, a critical Senior year for [redacted] filled with college applications, essays and 3 Honors classes) and my husband is not able to take vacation time to travel to FL during the school year. Most importantly, [redacted] is not in a physical position after the accident to either play baseball recreationally or engage in a "recruiter's" 2-day camp to showcase his skills. He has not played baseball since the accident on July 13th. Because this is ***'s second head injury (he sustained a serious head contusion with bleeding on the brain in 2010 in New Jersey) and based on all of the above, he is a bit hesitant to resume playing ball again, especially so soon after the accident. The ophthalmologist warned him on July 27th that resuming too quickly could lead to further injury or descension of his eye.Headfirst should be ashamed for their galling behavior in this case. Is pocketing the money from a family in the medical circumstances really the kind of company a consumer wants to do business with? Is this the kind of business we want in our country? Is this the kind of company D.C. wants its headquarters in? Companies like this is what the Pope is currently talking about when he rails and warns about "excess capitalism." The excessive greed. The unkindness. The "fine print" to screw over the consumer. We gave them 16 days' notice and the spot could have been filled by another player. Much like a landlord has a duty to try to find another tenant when the tenant vacates the lease with notice, Headfirst could have secured another player to fill ***'s spot. Headfirst is not out of pocket any money; if they are, it is due to their choice.I just got off the phone with [redacted] from the D.C. Attorney General Office. He is appalled that his name is being used by Headfirst to show any sort of support for their business practices and informed me that he is empathetic to our family's situation. His office does not take sides nor does it give a ruling. Headfirst is a company that should be put out of business. At a minimum, there should be consumer warnings and reviews online so future players and their families are not put in financial harm. Headfirst should be sanctioned and fined by the State.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: my son's head and eye injury on July 13, 2015 were such that he has not played baseball since the accident. We paid $995 in full to have [redacted] attend a camp in NY. Prior to the injury [redacted] had been an outstanding player: Captain of his team, All-Section Awards, and leading his team to State with an 8-0 pitching record. Our family wanted to attend the camp and [redacted] was excited; the accident on July 13th prohibited him from doing so. Although [redacted] sustained a serious accident to the head and eye on July 13th, Headfirst is not offering one dime in terms of a financial refund for our family. Instead, Headfirst offered 75% credit of the $995 we paid to be applied to a camp in November in FL. We are unable to accept a 75% settlement of the $995 we paid to have [redacted] fly to Florida and play baseball in November. The dates don't work out (we are attending a wedding), the location does not work out (we were prepared to visit NY to look at colleges, not FL), the timing doesn't work out (it is during the school year, a critical Senior year for [redacted] filled with college applications, essays and 3 Honors classes) and my husband is not able to take vacation time to travel to FL during the school year. Most importantly, [redacted] is not in a physical position after the accident to either play baseball recreationally or engage in a "recruiter's" 2-day camp to showcase his skills. He has not played baseball since the accident on July 13th. Because this is ***'s second head injury (he sustained a serious head contusion with bleeding on the brain in 2010 in New Jersey) and based on all of the above, he is a bit hesitant to resume playing ball again, especially so soon after the accident. The ophthalmologist warned him on July 27th that resuming too quickly could lead to further injury or descension of his eye. Headfirst should be ashamed for their galling behavior in this case. Is pocketing the money from a family in the medical circumstances really the kind of company a consumer wants to do business with? Is this the kind of business we want in our country? Is this the kind of company D.C. wants its headquarters in? Companies like this is what the Pope is currently talking about when he rails and warns about "excess capitalism." The excessive greed. The unkindness. The "fine print" to screw over the consumer. We gave them 16 days' notice and the spot could have been filled by another player. Much like a landlord has a duty to try to find another tenant when the tenant vacates the lease with notice, Headfirst could have secured another player to fill ***'s spot. Headfirst is not out of pocket any money; if they are, it is due to their choice. I just got off the phone with [redacted] from the D.C. Attorney General Office. He is appalled that his name is being used by Headfirst to show any sort of support for their business practices and informed me that he is empathetic to our family's situation. His office does not take sides nor does it give a ruling. Headfirst is a company that should be put out of business. At a minimum, there should be consumer warnings and reviews online so future players and their families are not put in financial harm. Headfirst should be sanctioned and fined by the State.

September 21, Dear *** *** ***,
Headfirst Honor Roll Camps received a letter from the Revdex.com on September 18, Contrary to your asserted timeline, this letter was the first and only correspondence we received from your officeRegarding the
complaint from *** *** ***, Headfirst Honor Roll Camps have gone above and beyond our stated refund and credit policies to offer the *** *** a seventy-five percent credit for our next available Honor Roll Camp in Jupiter, FloridaThe *** *** has refused that credit to attend a wedding.The *** Family was made aware of our refund and credit policies on three separate occasionsFirst, our refund and credit policies are prominently displayed on our websiteSecond, *** *** acknowledged and agreed to our refund and credit policies through his electronic signature during our registration processFinally, when *** *** reached out to us on July 28, to inform us that his son possibly may not attend our camp in New York, we responded the same day and again reminded *** *** of our refund and credit policies.Because of the nature of our business, the required proactive data that must be compiled in advance of each event and the associated upfront costs, we have a strict no refund policyWe also require twenty (20) days of notice for all credit requests*** ***'s requests violate both of our policiesAlthough he outlined in his original email that his son was injured "two weeks back," he provided us with only fifteen (15) days of noticeThis lack of notice created enrollment, operational, and logistical impediments that cost us significant resourcesIn an effort to offer outstanding customer service and to provide value to his son's college recruiting process, we diverted from our credit policy to offer a seventy-five percent CreditOur efforts have been rebukedAdditionally, *** ***, Chief of the Public Advocacy Section at the Office of the Attorney General for the District of Columbia, has reviewed our policies and their application in this instance and confirms they are business necessaryOur Credit offer to *** *** remains openIt is our sincere hope that he accepts our offerWe hope that this letter resolves any remaining issuesThank you for your timePlease do not hesitate to reach out if you have any additional questionsSincerely,
Joseph GEsqGeneral Counsel & Director of Talent

September 21, 2015Dear [redacted],Headfirst Honor Roll Camps received a letter from the Revdex.com on September 18, 2015. Contrary to your asserted timeline, this letter was the first and only correspondence we received from your office.Regarding the complaint from [redacted]...

[redacted], Headfirst Honor Roll Camps have gone above and beyond our stated refund and credit policies to offer the [redacted] a seventy-five percent credit for our next available Honor Roll Camp in Jupiter, Florida. The [redacted] has refused that credit to attend a wedding.The [redacted] Family was made aware of our refund and credit policies on three separate occasions. First, our refund and credit policies are prominently displayed on our website. Second, [redacted] acknowledged and agreed to our refund and credit policies through his electronic signature during our registration process. Finally, when [redacted] reached out to us on July 28, 2015 to inform us that his son possibly may not attend our camp in New York, we responded the same day and again reminded [redacted] of our refund and credit policies.Because of the nature of our business, the required proactive data that must be compiled in advance of each event and the associated upfront costs, we have a strict no refund policy. We also require twenty (20) days of notice for all credit requests. [redacted]'s requests violate both of our policies. Although he outlined in his original email that his son was injured "two weeks back," he provided us with only fifteen (15) days of notice. This lack of notice created enrollment, operational, and logistical impediments that cost us significant resources. In an effort to offer outstanding customer service and to provide value to his son's college recruiting process, we diverted from our credit policy to offer a seventy-five percent Credit. Our efforts have been rebuked.Additionally, [redacted], Chief of the Public Advocacy Section at the Office of the Attorney General for the District of Columbia, has reviewed our policies and their application in this instance and confirms they are business necessary.Our Credit offer to [redacted] remains open. It is our sincere hope that he accepts our offer. We hope that this letter resolves any remaining issues.Thank you for your time. Please do not hesitate to reach out if you have any additional questions.Sincerely,Joseph G.Esq. General Counsel & Director of Talent

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  my son's head and eye injury on July 13, 2015 were such that he has not played baseball since the accident.  We paid $995 in full to have [redacted] attend a camp in NY.  Prior to the injury [redacted] had been an outstanding player:  Captain of his team, All-Section Awards, and leading his team to State with an 8-0 pitching record.  Our family wanted to attend the camp and [redacted] was excited; the accident on July 13th prohibited him from doing so.Although [redacted] sustained a serious accident to the head and eye on July 13th, Headfirst is not offering one dime in terms of a financial refund for our family.  Instead, Headfirst offered 75% credit of the $995 we paid to be applied to a camp in November in FL. We are unable to accept a 75% settlement of the $995 we paid to have [redacted] fly to Florida and play baseball in November.  The dates don't work out (we are attending a wedding), the location does not work out (we were prepared to visit NY to look at colleges, not FL), the timing doesn't work out (it is during the school year, a critical Senior year for [redacted] filled with college applications, essays and 3 Honors classes) and my husband is not able to take vacation time to travel to FL during the school year.  Most importantly, [redacted] is not in a physical position after the accident to either play baseball recreationally or engage in a "recruiter's" 2-day camp to showcase his skills.  He has not played baseball since the accident on July 13th.  Because this is [redacted]'s second head injury (he sustained a serious head contusion with bleeding on the brain in 2010 in New Jersey) and based on all of the above, he is a bit hesitant to resume playing ball again, especially so soon after the accident.  The ophthalmologist warned him on July 27th that resuming too quickly could lead to further injury or descension of his eye.Headfirst should be ashamed for their galling behavior in this case.  Is pocketing the money from a family in the medical circumstances really the kind of company a consumer wants to do business with? Is this the kind of business we want in our country?  Is this the kind of company D.C. wants its headquarters in?  Companies like this is what the Pope is currently talking about when he rails and warns about "excess capitalism."  The excessive greed.  The unkindness.  The "fine print" to screw over the consumer.  We gave them 16 days' notice and the spot could have been filled by another player.  Much like a landlord has a duty to try to find another tenant when the tenant vacates the lease with notice, Headfirst could have secured another player to fill [redacted]'s spot.  Headfirst is not out of pocket any money; if they are, it is due to their choice.I just got off the phone with [redacted] from the D.C. Attorney General Office.  He is appalled that his name is being used by Headfirst to show any sort of support for their business practices and informed me that he is empathetic to our family's situation.  His office does not take sides nor does it give a ruling.  Headfirst is a company that should be put out of business.  At a minimum, there should be consumer warnings and reviews online so future players and their families are not put in financial harm. Headfirst should be sanctioned and fined by the State.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  my son's head and eye injury on July 13, 2015 were such that he has not played baseball since the accident.  We paid $995 in full to have [redacted] attend a camp in NY.  Prior to the injury [redacted] had been an outstanding player:  Captain of his team, All-Section Awards, and leading his team to State with an 8-0 pitching record.  Our family wanted to attend the camp and [redacted] was excited; the accident on July 13th prohibited him from doing so.
Although [redacted] sustained a serious accident to the head and eye on July 13th, Headfirst is not offering one dime in terms of a financial refund for our family.  Instead, Headfirst offered 75% credit of the $995 we paid to be applied to a camp in November in FL.
 
We are unable to accept a 75% settlement of the $995 we paid to have [redacted] fly to Florida and play baseball in November.  The dates don't work out (we are attending a wedding), the location does not work out (we were prepared to visit NY to look at colleges, not FL), the timing doesn't work out (it is during the school year, a critical Senior year for [redacted] filled with college applications, essays and 3 Honors classes) and my husband is not able to take vacation time to travel to FL during the school year.  Most importantly, [redacted] is not in a physical position after the accident to either play baseball recreationally or engage in a "recruiter's" 2-day camp to showcase his skills.  He has not played baseball since the accident on July 13th.  
Because this is [redacted]'s second head injury (he sustained a serious head contusion with bleeding on the brain in 2010 in New Jersey) and based on all of the above, he is a bit hesitant to resume playing ball again, especially so soon after the accident.  The ophthalmologist warned him on July 27th that resuming too quickly could lead to further injury or descension of his eye.
Headfirst should be ashamed for their galling behavior in this case.  Is pocketing the money from a family in the medical circumstances really the kind of company a consumer wants to do business with? Is this the kind of business we want in our country?  Is this the kind of company D.C. wants its headquarters in?  Companies like this is what the Pope is currently talking about when he rails and warns about "excess capitalism."  The excessive greed.  The unkindness.  The "fine print" to screw over the consumer.  We gave them 16 days' notice and the spot could have been filled by another player.  Much like a landlord has a duty to try to find another tenant when the tenant vacates the lease with notice, Headfirst could have secured another player to fill [redacted]'s spot.  Headfirst is not out of pocket any money; if they are, it is due to their choice.
I just got off the phone with [redacted] from the D.C. Attorney General Office.  He is appalled that his name is being used by Headfirst to show any sort of support for their business practices and informed me that he is empathetic to our family's situation.  His office does not take sides nor does it give a ruling.  
Headfirst is a company that should be put out of business.  At a minimum, there should be consumer warnings and reviews online so future players and their families are not put in financial harm. Headfirst should be sanctioned and fined by the State.