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Headlines Salon Inc

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Headlines Salon Inc Reviews (2)

Complaint: ***I am rejecting this response because:
There are many statements made by MrB*** in his response to my initial complaintIt must be noted that MrB*** is the father of the colorist who, although stated to be talented and experienced, has not worked at Headlines Salon for the duration of her careerShe told me herself she only recently joined her father's team and became part ownerIt must also be noted that I did absolutely go to this salon because of the reputation it does have- I trusted the reviewsI had been there before, in June, to have color work doneThe color on my hair from June was not permanent, so the statement that is was is falseRecords in their systems should show that the colorist Rachel (different colorist) colored my hair.
My appointment did not start with a minute consultationI showed less than different images as I scrolled briefly through my pinterest board, asking questions about what would be a good fit for me- I never once stated that it must look a certain wayI looked to the colorist to be the expert and tell me what I really needed and what would be best for my hairThe price was not discussed in full, only that it would be above one hundred dollarsIt was never stated to me that I needed corrective colorShe did a partial foil of highlights and told me that 'perhaps' she wouldn't need to use a toner at all because the bleach would do the work for herShe was testing my hair through the process, not strategically and chemically fixing any pre existing problemThe first picture attached was my hair a few days before- the picture after was in natural light right outside the salonActually, by Starbucks, nearby
Again, another statement by MrB***, the father and owner of the business who was not presentWhen I called the salon I was extremely polite because although I was upset about my hair, I did not want to offend the colorist if what I was requesting was for her to fix itI did not want the end result to be even worse than it initially wasI was not abusive in asking questions, not demanding of a refund, just wanting to know my options and requesting that the colorist contact meIt was the attitude of the person speaking to me that upset me- I would never speak to a customer as rudely as I was spoken toI waited several days to hear from the colorist and never didI brought my products purchased back- upon entering the salon and very calmly and quietly asking to return them, the colorist standing nearby came around the corner and immediately asked me to leaveI asked her why she didn't call me because I needed her advice and help- she then loudly accused me of abusing her staff via phoneI was absolutely shocked- I started to cry- I couldn't believe I was being treated so rudelyHer behavior was absolutely viciousShe then stated out that I was a terrible client- that she knew when I sat down in her chair that she shouldn't have touched my hair- she said that my consultation was too long, that my hair was 'trashed' and 'severely damaged.' My complaint, in the bigger picture, shouldn't be about just my hair alone- it's about the abusive communication to me as a paying clientI'm still mortified and embarrassed that this happened and cannot believe that any professional would react so abusively to a paying customer...
I still absolutely prefer a refund so that I can afford to have my hair fixed elsewhereI had no idea that they would be unwilling to fix my hair and that by calmly walking into a business to simply make an inquiry (not a demand, never) that they would start to yell at meI would immediately lose my job if I ever spoke to a client in the manner in which the colorist spoke to me.
Sincerely,*** ***

11/28/15
HEADLINES SALON[redacted], WA 98105-5030[redacted] www.headlinessalon.com
Ms. [redacted]Revdex.comPO Box 1000DuPont, WA 98327
Dear Ms. [redacted]:
I'm writing in response to your letter about your complaint ID [redacted].I'd like to begin by explaining that Headlines...

Salon has been in business in the University Village in Seattle since 1978.During that time we have successfully performed over 500,000 hair services. Our success record is remarkably strongfor the salon industry. The stylist who performed the services for your complainant [redacted] is an exceptionallytalented hair stylist and colorist, with 20 years of experience. The complaint raised by complainant [redacted] is thefirst customer ever to raise such a complaint with the Revdex.com concerning the colorist's services.
To comply with your requirement to not provide personally identifiable information in this response, I'll refer tocomplainant [redacted] as Customer and I'll refer to the colorist performing the services in this incident as Colorist.Please note that the Colorist is also the Salon Manager. I will also refer to our Education Director as EducationDirector.
The appointment began with a 45 minute consultation. The consultation took this long because the Customer hadpermanent color already on her hair and had approximately 1 Y2 inch of natural color grow out from the scalp. TheCustomer showed the Colorist several pictures of what she wanted the finished color to look like and what she did notwant it to look like. This was complicated because the same person was featured in both the "want" and the "don'twant" groups. During the consultation, the price and expectations of what was possible with the Customer's hair colorwere discussed with and clearly explained to the Customer.
The service was then completed. As the Customer was leaving the salon, she said that she "loved it", she purchasedsome hair products, and booked a future appointment. Then on Sunday, the Customer called the salon, demandingthat a manager call her back. The Education Director, who was at the salon at that time, called the Customer back thatday. The Customer was rude and abusive to both the Education Director and to the receptionists who talked with heron the telephone. The Education Director explained that he did not have the authority to approve refunds on correctivecolor services and that the Customer would need to talk to the Colorist on Monday.
A few days later, the Customer returned to the salon, making the same demands to get her money back. TheColorist Manager was in the salon at that time, and approved a return of the products the Customer purchased andauthorized a refund for the returned products. The Customer continued to demand a refund for the service, andbecame more agitated and abusive. This was occurring in the presence of other customers purchasing products andcustomers having services. As the situation continued to escalate, my Colorist Manager decided to ask the Customerto leave the salon.
I do not believe it is possible to have a civil and reasoned discussion with the Customer, and prefer to stand on ourdecades long track record of success in this industry, and to protect my staff from further harassment.
Warm regards,Michael S. B[redacted], PresidentHeadlines Salon

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Address: 4629 Village Ct NE, Seattle, Washington, United States, 98105-5030

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