Headquarter Nissan of Columbus

Service is horrendous. Wait times are all day for oil changes. Went to get warranty work done to my Nissan maxima and they continued to argue with me and telling me I lied and I never came to get it looked at. After 30 mins of arguing the service agent apparently finally remembered that I did come to get my car checked out for warranty work. It's been 6 month's now since the warranty work was done. Now I have to go and get it fixed again cause they did not orginally fix the problem.

[redacted] (owner/GM) has addressed the customer’s concerns with the Service Manager and taken action,...

accordingly.  Mr. [redacted] will be contacting the customer directly to personally apologize and discuss his concerns further.

[redacted] contacted customer directly to address her concerns. We did drop the ball on getting her part ordered but are taking care of it for her now and will talk with her again once her part arrives. [redacted] (service manager) will stay in contact with customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our Controller contacted Mr. [redacted] today and is actively taking care of his concerns and is getting his warranty canceled for him.

Service Director ([redacted]) has been in contact with customer to address her concerns.  Mrs. [redacted] is aware we are actively investigating each aspect of her complaint and is satisfied with our actions.  She has been advised we will contact her back today to work toward...

resolution regarding the compressor.  (ERW)

We apologize for any confusion and are investigating the matter further; however, it is not our business practice to offer compensation to anyone who co-signs for a loan.  Further, the customer did not purchase, so there...

ended up being no need for a co-signer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On February 12, 2015, I requested a call back from the service advisor.  I never received a phone call back. 
When I picked my car up, there was no one available to go over the inspection with me!  This is not acceptable. I should not have to flag down an  employee to have them do their job. Secondly,  on this visit, after paying for the service peformed, I had to walk the lot to find my car. I was not walked out to my car as I usually am, nor was I informed about the service performed.  In the past, when I have had service performed,  I have been greeted by the service advisor,  the service advisor reviews the  work performed with me, and advises of any service  or items that need attention. For example, on July 29, 2014, Nissan suggested I change my left wiper blade. This was indicated on the sheet. At this time, I declined for Nissan to replace the left wiper blade.  I was then walked to the cashier by the service advisor,  paid for the service performed.  The cashier gave my key to the service advisor.  The service advisor walked me to my car, took the service number off my car, handed me my key and thanked me for my business. This has been the practices of this dealership since I purchased my car in April 2013.  If these business practices have changed, there needs to be written documention of  this hanging in the business in clear sight and at a legible font type. 
On February 20, 2015 the only tires in stock for my car was a [redacted] Brand that the service manager said he would not sell me cause it's a crap tire and he wouldn't even put it on his own car. He said it was the most expensive tire they had in stock and it was thr lowest quality.  I appreciated the honesty of this disclosure. I agreed to let the service advisor order tires for me to have installed on Tuesday.  I told the service advisor I would call Monday to make sure the tires were here before I come and wait again for no new tires. The service advisor said "ok" and asked what time I wanted to come in on Tuesday.  I replied about 830. The service advisor said it wouldn't matter what time I came in cause he would push me to the front of the line. He asked the workers to bring my car out front so I could leave. 
I waited 20-30 minutes for the tires and wheels to be placed back on my car. After this time, my car Stull was not pulled put front for me to leave. 
At 430 on Monday, February 23, 2015, I contacted the service department to ensure the tires were in fact in stock. I was told I would receive a call back from the service advisor.  I never received a phone call until noon the following day confirming the tires were in stock.  
[redacted] did contact me at approximately 9:14 am on Thursday,  February 26 to request a meeting since she heard about my complaint with the Revdex.com. I advised [redacted] I am willing to meet with her to further discuss this complaint.  We have a meeting set for Wednesday,  March 4, 2015 at 8 am. 
The business did not offer a remedy or recourse to making this situation right in their response to you. Thus, I am rejecting their offer of nothing. Please aggressively continue investigating this compliant.
Regards,
Kristy Bolton

“On a previous appointment, our Service Dept determined that Mrs. [redacted]’s tires were threadbare and required...

immediate replacement.  We advised Mrs. [redacted] of this and she scheduled a subsequent appointment for February 20th to have tires installed.  During Mrs. [redacted]’s visit on February 20th, we did not have the specific tires in-stock that she wanted to purchase so we ordered the ones she preferred.  They were to arrive on Monday, February 23rd and Mrs. [redacted] confirmed with [redacted] (Service Advisor) that she would be back on Tuesday morning at 830am, February 24th, to have the tires installed.  When she did not come in Tuesdaymorning, [redacted] called her that afternoon to follow up and she advised him she had purchased tires elsewhere.  The reason offered was that we did not call her to confirm the tires were in and she wasn’t sure if she would be able to get them installed on Tuesday as scheduled.  [redacted] stated that they had agreed on Friday that she would be back on Tuesday to get the tires installed.  (Mrs. [redacted] also concurred this in her Revdex.com complaint.) Therefore, [redacted] did not determine there was a need to call her since they had already established she would be back on Tuesday morning and there were no changes to this original agreement.  We are not reimbursing Mrs. [redacted] for her decision to have her tires purchased/installed elsewhere.  We ordered the tires, scheduled a date for her to come in for service and communicated this clearly to Mrs. [redacted].  As for the battery, we perform Multi-point Inspections (MPI) on all vehicles and strive to personally review the MPI with each customer prior to their departure.  When Mrs. [redacted] came in the week prior to pick up her car after its oil change, her Service Advisor along with all other Service Advisors were currently assisting other customers and unable to review the MPI form with her at the moment.  Due to unpredictable business demands and traffic volume, we staple each MPI form to the customer’s receipt for instances when a Service Advisor is with another customer and unable to verbally review the MPI with the customer picking up their vehicle.  This allows the customer to personally review the form on their own.  (As is what occurred in Mrs. [redacted]’s case on this day.)  We attached the MPI form to Mrs. [redacted]’s receipt so she would have our findings for her records and be able to review the MPI for herself.  The MPI form clearly indicated the battery was in red (requires immediate attention) as Mrs. [redacted] stated she saw written on her form once she returned home.  The Service Manager, [redacted], called Mrs. [redacted] today to address her concerns personally and see about meeting with her in person.  She left a voice message for Mrs. [redacted] to please return her call.”