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Heads Together Inc

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Heads Together Inc Reviews (2)

Complaint: ***
I am rejecting this response because: The car should NOT have been sold to me with brakes that were not satisfactory. Also, the tires were almost completely bald per the repair shop I took the car to. In response to the dealership and "accomodating" me I would have to take the key to the Ewing location which I did before when the car needed the oil changed, and then go back to the shop to pick up the extra key, so its absolutely NOT convenient for me to go back and forth, and I am NOT leaving my key in an unlocked car at the train station. I work in NYC and travel hours a day to work and as a single mother I dont have time to accomodate the dealership for repairs that should and could have been taken care of. The customer service is absolutely ridiculous and to drive my children around in a vehicle with bad brakes as well as tires is unexcusable to me or any customer. I sent the repair order to the salesman and no response for reimbursement after he told me he would see what he could do. Also, they NEVER offered to replace the tires at wholesale cost that is a straight out lie and was never said to me, nor would I have accepted that. The response is typical of the way they do business, untrue and statements.
Regards,
*** ***

This letter is in response to the 11/102014 consumer inquiry you forwarded to this dealership relevant to the above referenced customer. While you reference previous mail regarding this matter, this is the first correspondence received.
These are some interesting allegations as 1 spoke directly...

with this customer and specifically told her that we will repair the vehicle in our mechanic shop. Subsequently, we told her to bring the car in for service but she said her schedule was too busy. As this Customer takes a train from [redacted], we offered to meet her there at her convenience (as we previously had done when the vehicle was due for an oil change) and we would repair the brakes at no cost to her and replace the tires with the Customer paying our wholesale cost. Also, in order to accommodate her schedule we would make the repairs at either our Ewing location or at our Mt. Holly facility that is closer to her residence.
Regrettably, now more than six months since the vehicle was purchased on April 26, 2014 the customer wants to be reimbursed for repairs done elsewhere on items that we had offered to COrrect.
JSAutoHaus has been in business for 18 years and we pride ourselves on our customer service. This dealership sells approximately 200 units per month, vehicles that we sell - not build. While our goal is 100% customer satisfaction, our percentage of customer complaints is extremely small. With that volume there are of course times when the customer experiences some issue with their vehicle. On those occasions we continue to treat the customer with the respect they deserve. We regret these instances and try to resolve all issues as we rely heavily on our repeat customers and their referrals. -
Thank you for the opportunity to respond.

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