Heads Together

This letter is in response to the 11/consumer inquiry you forwarded to this dealership relevant to the above referenced customerWhile you reference previous mail regarding this matter, this is the first correspondence received These are some interesting allegations as spoke directly with this customer and specifically told her that we will repair the vehicle in our mechanic shopSubsequently, we told her to bring the car in for service but she said her schedule was too busyAs this Customer takes a train from [redacted] , we offered to meet her there at her convenience (as we previously had done when the vehicle was due for an oil change) and we would repair the brakes at no cost to her and replace the tires with the Customer paying our wholesale costAlso, in order to accommodate her schedule we would make the repairs at either our Ewing location or at our MtHolly facility that is closer to her residence Regrettably, now more than six months since the vehicle was purchased on April 26, the customer wants to be reimbursed for repairs done elsewhere on items that we had offered to COrrect JSAutoHaus has been in business for years and we pride ourselves on our customer serviceThis dealership sells approximately units per month, vehicles that we sell - not buildWhile our goal is 100% customer satisfaction, our percentage of customer complaints is extremely smallWith that volume there are of course times when the customer experiences some issue with their vehicleOn those occasions we continue to treat the customer with the respect they deserveWe regret these instances and try to resolve all issues as we rely heavily on our repeat customers and their referrals- Thank you for the opportunity to respond