Headway Emotional Health Services

Initial Business Response /* (1000, 8, 2015/10/26) */
We are working with the client on this. She received the standard notifications at the start of her childs therapy. The late invoice is a combination of an system change on our part and the delay in obtaining insurance information from the...

client.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I gave the person my son was seeing his medical cards before the first appointment. If the company was having any difficulty, they could have contacted me regarding this much earlier than 6 months later. It was represented to me that the billing was negotiable and I would be notified within a reasonable amount of time what amount I was to be expected to pay much earlier. 6 months to receive a first bill after that is not acceptable. At no point did Headway contact me to indicate there was any issue with the insurance or even if I would have had none! I feel they very falsely represented what services they provide and at what cost. I would NEVER have let my son meet weekly at $155 per visit!! This bill is creating severe hardship on me. I feel strongly that the offer proposed is not sufficient. As I stated before, I would have only allowed one visit a month at that rate. I think that is what I should be charged.
Final Consumer Response /* (3000, 13, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I gave the person my son was seeing his medical cards before the first appointment. If the company was having any difficulty, they could have contacted me regarding this much earlier than 6 months later. It was represented to me that the billing was negotiable and I would be notified within a reasonable amount of time what amount I was to be expected to pay much earlier. 6 months to receive a first bill after that is not acceptable. At no point did Headway contact me to indicate there was any issue with the insurance or even if I would have had none! I feel they very falsely represented what services they provide and at what cost. I would NEVER have let my son meet weekly at $155 per visit!! This bill is creating severe hardship on me. I feel strongly that the offer proposed is not sufficient. As I stated before, I would have only allowed one visit a month at that rate. I think that is what I should be charged.

Initial Business Response /* (1000, 5, 2015/07/29) */
We will contact the parent and resolve this. At times the billing delays are the result of challenges in establishing coverage with third party payers. We are working with changes in our models starting with this school year to hopefully...

alleviate these kinds of situations. We work with over 8,000 students a year in schools which is not an excuse by any means but a context that in the larger scope these kinds of problems are unusual but that does not change Ms. [redacted]'s experience which we will resolve.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company contacted me, apologized for the delay in billing and the poor service I received from their billing admin. They have agreed for me to make payments, one month at a time, until paid.