I am confused about the complaint. If a piece is cracked in the kiln it could not be fixed. It would be replaced. I do remember a couple coming in from Madison on a busy Saturday. But I remember acknowledging them right away saying "I will be with you in a few minutes". I finished giving out the...
paint that the customers were waiting for and asked how I could help them. Their piece was not on the shelf so I called the employee who is there during the week. She stated that she had mailed out the piece personally a few days before.If the piece was not received in the next week, I am confused why it took 3 months to contact us again. Regarding the dogs, they are both female and do not engage in the behavior in which you are describing. They are usually sleeping in their beds in the corner. I am more than happy to refund your money. Do you have a cancelled check or a credit card number I can research for the amount?
I am confused about the complaint. If a piece is cracked in the kiln it could not be fixed. It would be replaced. I do remember a couple coming in from Madison on a busy Saturday. But I remember acknowledging them right away saying "I will be with you in a few minutes". I finished giving out the...
paint that the customers were waiting for and asked how I could help them. Their piece was not on the shelf so I called the employee who is there during the week. She stated that she had mailed out the piece personally a few days before.If the piece was not received in the next week, I am confused why it took 3 months to contact us again. Regarding the dogs, they are both female and do not engage in the behavior in which you are describing. They are usually sleeping in their beds in the corner. I am more than happy to refund your money. Do you have a cancelled check or a credit card number I can research for the amount?