Purchased tent from Vermont store Tent was not sewn correctly causing it to not be able to take down or set up properlyTent door and corner materials frayed at first useContacted FR at first set up 5/Although I called them their warranty team did not email me until 5/I was told would be covered under warranty and I sent tent *** asap delivered on 6/ Company accepted delivery back and never reached out to me6/I emailed the warranty person who advised me the tent was being replaced by store credit as they had no tents in stock- this should have been advised weeks before when I made the claimI declined store credit as my need was a one person tentI called the company and advised that I needed a tent to which they stated they were sold out and confirmed credit onlyI asked for a refund at which they found a tent in the Vermont store However since they sold me a tent that is marked not for sale or use in the state of New York where I reside (on an inside tag u
We ordered a backpack onlineThe day we received the bag we did not like the size of it and returned it back to themNow they are claiming that the bag has been waxed and usedThis is completely frustratingI myself with a retail background and work as a manager at a retail company would never do something like thatWhat is more frustrating is that the customer service claimed that we are lying and the bag was usedWhat I do not understand is haven’t they sent enough bag to understand the difference between a used and unused bagWhat they are claiming is really disheartening and never thought that someone would just falsely accuse you of using the merchandise without even doing so and now they are denying my refund
I ordered a jacket October 29, After numerous calls to the delivery agent, they concluded that it was lostFjallraven first promised a refund once they looked further into the matter, then they refused my refund through ***I not only never received the product, I was never given proof of delivery they claim they madeIf it was delivered at all, it certainly was not to the right addressI've now waited MONTH - absolutely ridiculous I want my $ back immediately!
Purchased tent from Vermont store Tent was not sewn correctly causing it to not be able to take down or set up properlyTent door and corner materials frayed at first useContacted FR at first set up 5/Although I called them their warranty team did not email me until 5/I was told would be covered under warranty and I sent tent *** asap delivered on 6/ Company accepted delivery back and never reached out to me6/I emailed the warranty person who advised me the tent was being replaced by store credit as they had no tents in stock- this should have been advised weeks before when I made the claimI declined store credit as my need was a one person tentI called the company and advised that I needed a tent to which they stated they were sold out and confirmed credit onlyI asked for a refund at which they found a tent in the Vermont store However since they sold me a tent that is marked not for sale or use in the state of New York where I reside (on an inside tag u
We ordered a backpack onlineThe day we received the bag we did not like the size of it and returned it back to themNow they are claiming that the bag has been waxed and usedThis is completely frustratingI myself with a retail background and work as a manager at a retail company would never do something like thatWhat is more frustrating is that the customer service claimed that we are lying and the bag was usedWhat I do not understand is haven’t they sent enough bag to understand the difference between a used and unused bagWhat they are claiming is really disheartening and never thought that someone would just falsely accuse you of using the merchandise without even doing so and now they are denying my refund
I ordered a jacket October 29, After numerous calls to the delivery agent, they concluded that it was lostFjallraven first promised a refund once they looked further into the matter, then they refused my refund through ***I not only never received the product, I was never given proof of delivery they claim they madeIf it was delivered at all, it certainly was not to the right addressI've now waited MONTH - absolutely ridiculous I want my $ back immediately!