Healey Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Its a shame that a big business like Healey barely takes a responsability for situations like this and tries to make the customer look like a foolI saw that the Business pulled my Area on Google making a point that there is plenty of woods and greenWell, If they looked more closely they could see that there is no real green where my car is parkedAlso, I did the exact same thing with the Lot where Healey has their unsoled cars parked for monthsHealeys offer of $is not good enough since I will be responsabile for $1,My request stands, $Half halfI'm got some samples from the leaves and other material used to make the nest from the area the car was parked at and compare to what's sitting on top of my engine that almost got on fireI also gathered information in regards to other peoples complaint with HealeyAnd, I have some points that I will bring up in front of a judge if necessary, such as: When was the car received by Healey? How long was it parked in their Lot? What is Healeys Protocoll in regards to Pest Control? Was the car completely Inspected before handing it to Customer (all check points) and if so, I would like to see a proof of that? I will not settle for less then $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The business has responded Please see below: Our Service Manager will be reaching out to [redacted] offering him $towards the repair of the vehicle as a good will gesture Unfortunately Rodent infestation is not an uncommon issueWe pulled up [redacted] ***'s residence on Google Earth and the complex he lives in abuts a heavily wooded areaHow anyone is at fault for Rodent Infestation is perplexing in my opinionIt's an unfortunate situation for [redacted] but for Healey Hyundai to be responsible for a Rodent is not palatableThis vehicle had been in [redacted] ***'s possession since September *, Phil V [redacted] our Service Manager can be reached at ###-###-####Regards, Rich K [redacted] General Manager Healey Hyundai

Revdex.com:At this time, I have not been contacted by Healey Hyundai regarding complaint ID [redacted] .Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am not sure of who *** is but I contacted service manager *** on /**/to discuss my concerns and he stood by the decision to plug the tire.I do not agree that the flat that occurred on June ** was due to road hazard conditions.Also feel that the car should be equipped with a spare tire for emergency purposes
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded Please see below:
I am willing to replace the tire for *** ***I wish that she would have reached out to me in the first placeThe tire
issues have been caused by road hazardWe can't control road hazard conditionsI can be reached at ###-###-#### or email, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Its a shame that a big business like Healey barely takes a responsability for situations like this and tries to make the customer look like a fool. I saw that the Business pulled my Area on Google making a point that there is plenty of woods and green. Well, If they looked more closely they could see that there is no real green where my car is parked. Also, I did the exact same thing with the Lot where Healey has their unsoled cars parked for months. Healeys offer of $250 is not good enough since I will be responsabile for $1,000. My request stands, $500. Half half. I'm got some samples from the leaves and other material used to make the nest from the area the car was parked at and compare to what's sitting on top of my engine that almost got on fire. I also gathered information in regards to other peoples complaint with Healey. And, I have some points that I will bring up in front of a judge if necessary, such as: 1. When was the car received by Healey? 2. How long was it parked in their Lot? 3. What is Healeys Protocoll in regards to Pest Control? 4. Was the car completely Inspected before handing it to Customer (all check points) and if so, I would like to see a proof of that? I will not settle for less then $500.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Healey Hyundai regarding complaint ID [redacted].Sincerely,[redacted]

The business has responded.  Please see below:
To whom it may concern,
 
We have reached out to the complainant, [redacted]. My service manager is the contact person for her to call back. Once we speak to the customer I will update the file electronically....

 
Regards
 
Rich K[redacted]
General Manager
Healey Hyundai

The business has responded.  Please see below:
font-size: 9pt; font-family: 'Lucida Sans Unicode', sans-serif;">The Credit Card charge was disputed by [redacted]. We never challenged the dispute with his Credit Card Company and the $1000 in question was never processed by his Credit Card Company. [redacted] needs to contact his credit card company. He has wasted enough of everyone's time. This man purchased a $40,000 dollar car, demanded a specific color and we had to purchase this car from another Hyundai Dealer. We did not need this car for our Inventory, offered more incentives to purchase a car we had in our inventory but [redacted] demanded such vehicle on a $1000 deposit. In good faith we went out and purchased it for him. Healey Hyundai has been harmed not [redacted] having a $40,000 in our inventory which is the most undesirable Color combination in this model line. This was communicated in DETAIL to [redacted] and then he pulls these stunts.....

The business has responded.  Please see below:
Our Service Manager will be reaching out to [redacted] offering him $250 towards the repair of the vehicle as a good will gesture....

Unfortunately Rodent infestation is not an uncommon issue. We pulled up [redacted]'s residence on Google Earth and the complex he lives in abuts a heavily wooded area. How anyone is at fault for Rodent Infestation is perplexing in my opinion. It's an unfortunate situation for [redacted] but for Healey Hyundai to be responsible for a Rodent is not palatable. This vehicle had been in [redacted]'s possession since September *, 2015. Phil V[redacted] our Service Manager can be reached at ###-###-####. Regards, Rich K[redacted] General Manager Healey Hyundai

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The business has responded.  Please see below:
Issue was resolved this past Saturday. Settled amount $1000 Rich K[redacted] General Manager Healey Hyundai

Review: While bringing the car in for servicing they constantly left oil one quart low. Brought the car in for servicing and timing belts. While on vacation timing belt failed due to lose harmonic bolt. Had car towed to dealership in North Carolina, led to an extra week stay and costing $2,200 extra. NY dealership claimed they would reemburse cost of stay and repairs this did not happen. I was sent a check for $800 for repairs only. When the timing belt failed due to mechanic not tourking harmonic bolt, we were driving across a two lane road almost got hit by a tractor trailer. I just had rotar cuff surgery before insident it took my wife myself and two pedestrians to push car off road. Dealership rep. told me to put cost of everything on my credit card so they could reemburse me for my extended stay and repair costs. Reason being they were only going to write one check out for all of the repairs and stay. The NY dealership said they would do $1000 worth of services or trade in on new or used vehicle. Brought car in for oil change, brakes and a/c service where they credited $475 and made me pay $164 for the rest of service, they said services would be done by the end of the work day. I did not get car back until next day and was told they could not give me a loaner car. I asked for manager of store but they would not put me on the phone with him.Desired Settlement: I would like to be reembured the $2,200 for my extended stay plus the $164 I had to pay for services in oreder to get my car from dealership.I asked to talk to the owner the respons was that is what he hiered me for so he dosent have to deal with costomers pedy compaints.My respons was my wife and grandoughter was almost killed by a tracter trailer in North Carilna.I want to know the owner was completly awair on how serius it could have been.you can get in touch with LEE Hyunday ###-###-####

Business

Response:

The business has responded. Please see below:To whom it may concern, We have reached out to the complainant, [redacted]. My service manager is the contact person for her to call back. Once we speak to the customer I will update the file electronically. Regards Rich K[redacted]General ManagerHealey Hyundai

Review: I have been having repair issues with the car since I first purchased the car but on MAY **, I brought my car into the service department at healey brothers because the low tire pressure light came on in the vehicle and my brakes were making a lot of noise.The service advisor had stated that it was do to one of the tires having a little less pressure than the rest of the tires.On June [redacted] I brought the car back to the service department because the low tire pressure light had come on a second time. The service advisor stated that there was a nail in the tire that they had to remove and they plugged the tire. On 6/**/2015 the low tire pressure light had come on again in my car so the next morning I called Healy to set up an appointment to bring the car in on 6/**/2015. I called healey to ask if I could bring it in that morning. They said that I could so on my way driving it over there with two small children in the car, the tire that the dealership had initially plugged "repaired" completely blew out on the highway and I had to pull over to wait for help because the car did not come with a spare tire or tools to change it with. Prior to this occasion I had asked [redacted], one of the salesmen I had worked with in purchasing the car, about this and he stated that a spare did not come with the car because it would weigh down the vehicle.Given todays events, I feel that this is very dangerous because I have two small children that frequently ride in my car and not only that this is a 2013 vehicle and If I get stranded somewhere with no phone service, I have no way of mobilizing my vehicle. Now once help arrived I had the car towed to The Healey dealership. After I gave my keys to service advisor , Keeping in mind that I have Tire and Wheel Road Hazard coverage for instances like this, and instead of replacing the tire they plugged the tire a second time.I feel that this is also dangerous as the first time they plugged"repaired" the tire it blew after ten days, while I was driving the car, so it is my concern that if it happened once it will happen again and it does not make sense to me as to why they won't replace the tire. It is damaged and unsafe. After the car was finished the service advisor, [redacted] gave me the keys but would not give me a copy of the invoice and I like to keep the invoices for my own records.I feel that I am being unfairly dealt with and taken advantage of.Desired Settlement: I work five days a week and I do not have a reliable vehicle in this car, my family and my job depend on me and this situation is getting in the way of me keeping those commitments. This is not that first instance that has occurred involving this vehicle, every time I have an issue with the vehicle, I am driving from [redacted] to [redacted] three or four times at least to get things fixed and I have thousands of dollars in coverage for this vehicle, so what is the issue? I have a daily life that should not surround getting my new car fixed every two to three weeks. I need help with this issue.I have tried being patient and discussing these issues with staff but once again, nothing is being resolved.I would like a replacement vehicle or some kind of refund.

-Distressed

Business

Response:

The business has responded. Please see below:I am willing to replace the tire for [redacted]. I wish that she would have reached out to me in the first place. The tire issues have been caused by road hazard. We can't control road hazard conditions. I can be reached at ###-###-#### or email, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am not sure of who [redacted] is but I contacted service manager [redacted] on 6 /**/2015 to discuss my concerns and he stood by the decision to plug the tire.I do not agree that the flat that occurred on June ** was due to road hazard conditions.Also feel that the car should be equipped with a spare tire for emergency purposes.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: ON 5-**-2015 I PUT A $1000 DEPOSIT ON A 2015 HYUNDAI GENESIS.ON 5-** ON 5-**-2015 I CALLED HEALEY HYUNDAI AND TOLD THE [redacted] THAT I DID NOT WANT THE CAR AND WAS CANCELLING THE SALE AND WANTED MY DEPOSIT BACK.ON 5-**-2015 I GOT A CALL FROM THE GENERAL [redacted] WHO TOLD ME HE WOULD NOT RETURN MY DEPOSIT.Desired Settlement: I WOULD LIKE MY $1000 DEPOSIT RETURNED TO ME AS SOON AS POSSIBLE.

Consumer

Response:

At this time, I have not been contacted by Healey Hyundai regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

The business has responded. Please see below:The Credit Card charge was disputed by [redacted]. We never challenged the dispute with his Credit Card Company and the $1000 in question was never processed by his Credit Card Company. [redacted] needs to contact his credit card company. He has wasted enough of everyone's time. This man purchased a $40,000 dollar car, demanded a specific color and we had to purchase this car from another Hyundai Dealer. We did not need this car for our Inventory, offered more incentives to purchase a car we had in our inventory but [redacted] demanded such vehicle on a $1000 deposit. In good faith we went out and purchased it for him. Healey Hyundai has been harmed not [redacted] having a $40,000 in our inventory which is the most undesirable Color combination in this model line. This was communicated in DETAIL to [redacted] and then he pulls these stunts.....

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I Purchased a brand new 2016 Hyundai Elantra not even 5 months ago. It's the very first time I own a new car and was really excited about my purchase (even though it took me a while to say yes to the person that was helping me with the purchase). I drew home with the car and was in a very happy place. I have been driving this car every single day to go to work or drive around as it is my only way to get around. On Wednesday Feb. [redacted] 2016 I dropped of my Car to a Business here in Middletown (Rolling Thunder, Middletown NY) to have a Remote Starter installed. After not even 15 minutes the Business Owner called me and urged me to go back to the Business because he maid a bad discover. As I got there he opened the Car Hood and I thought I was going to have a Heart attack. Right under the Engine plastic protection Cover there was a big Mice Nest (I took pictures of it) made out of leaves and other dry material. As soon as the cars engine started running on a regular basis (after I bought it) those little leaves took fire and started melting engine harness and the protection cover without me realizing anything but risking to have my car on fire one of these days at any time. Now I know that leaving in a area that has a lot of green doesn't really prevent the risk of having rodents getting into your car. But how can a Mice infestation happen over night, building a big full nest when the car is been moved and used every single day? That just doesn't make sense. No nest gets build over night. This is something that only occurs when a car is parked for a longer period of time, where rodents have time to build and settle in. And that's exactly what happened. In addition, since the Engine Harness is probably the most important part of the car (problems with it wont make your car run) and it's only covered by a easy to lift plastic protection, why wouldn't the dealer do a quick inspection to see if everything is ok? That should be standard procedure and me, as a customer shouldn't be concerned with checking my brand new car. Also, by not doing their job, the dealer is putting the consumers life at risk and that is NOT ok.

After trying to talk to the Service Department Manager all I got was a clear and RUDE refusal to take any kind of responsibility. All I was told is that I caused it and I'm responsible and the best they could do is give me an estimate on what the fix will cost me. As much as I tried to explain and almost beg for help there was nothing the Dealer was ready to help me with. It's all about the money. So nice and friendly when they need to close the deal and sell you a car but not responsive or empathetic what so ever when the customer isn't satisfied with something or has a complaint. All the kept on saying was: It's not HEALEYS fault and its not HYUNDAI'S fault. I never said it was the car manufactures fault, but I find it bad, actually a disgrace that HEALEY does not step up to their responsibility. Clearly this will NOT end here and if we can't find an agreement or meet somewhere half way I will take this to Court.Desired Settlement: $500 as a partial payment for the deductible I need to pay once my car will be fixed and paid by the Insurance (I need to pay the first $1000 that I can't afford)

Business

Response:

The business has responded. Please see below:Our Service Manager will be reaching out to [redacted] offering him $250 towards the repair of the vehicle as a good will gesture. Unfortunately Rodent infestation is not an uncommon issue. We pulled up [redacted]'s residence on Google Earth and the complex he lives in abuts a heavily wooded area. How anyone is at fault for Rodent Infestation is perplexing in my opinion. It's an unfortunate situation for [redacted] but for Healey Hyundai to be responsible for a Rodent is not palatable. This vehicle had been in [redacted]'s possession since September *, 2015. Phil V[redacted] our Service Manager can be reached at ###-###-####. Regards, Rich K[redacted] General Manager Healey Hyundai

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Its a shame that a big business like Healey barely takes a responsability for situations like this and tries to make the customer look like a fool. I saw that the Business pulled my Area on Google making a point that there is plenty of woods and green. Well, If they looked more closely they could see that there is no real green where my car is parked. Also, I did the exact same thing with the Lot where Healey has their unsoled cars parked for months. Healeys offer of $250 is not good enough since I will be responsabile for $1,000. My request stands, $500. Half half. I'm got some samples from the leaves and other material used to make the nest from the area the car was parked at and compare to what's sitting on top of my engine that almost got on fire. I also gathered information in regards to other peoples complaint with Healey. And, I have some points that I will bring up in front of a judge if necessary, such as: 1. When was the car received by Healey? 2. How long was it parked in their Lot? 3. What is Healeys Protocoll in regards to Pest Control? 4. Was the car completely Inspected before handing it to Customer (all check points) and if so, I would like to see a proof of that? I will not settle for less then $500.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,