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Health and Medical Sales, Inc

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Health and Medical Sales, Inc Reviews (6)

Dear Ms***:We sincerely apologize that other company that handles the warranty for this has not responded to your needs very quickly. They packed up your parts on Monday and these parts are due to arrive at your location next Monday. See UPS tracking number ***.Mark

The new replacement parts will arrive on Tuesday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The funds were returned but please note that much of their statement is false and misleading.  They clearly lied about shipping dates and delivery times.To make matters worse after the unit was on route back to them, Cynthia asked me to call with a credit card number so they could still send the unit. This business is one of the absolute worst in the country. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Now we are a month into this process due to the incompetence of the warranty company in California. Today I received the part that was expected but come to find out ... this part was damaged!!! I put a call into Health and Med and spoke with Mark... he requested that I send him a picture of the damaged part. Granted Mark reacted right away and scheduled a new part to be sent out first thing tomorrow, it will be a total of 5 weeks to resolve this warranty claim, by the time I receive the 2nd delivery. This is unacceptable and this has been an ongoing issue with the warranty company in California... not Health and Med. I wanted to make sure the status of the situation was noted due to a 7 day expiration by the Revdex.com. Unfortunately, Health an Med will lose my business for future orders due to the lack of competence from Wes and the crew at the warranty company.
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have received two replacement parts back to back already which the first one sent two weeks ago was damaged, the second one that was sent and received yesterday 8/25/2015 was lacking the necessary welded brackets to support the frame. This has been ongoing for 5 WEEKS now and no one can seem to get this resolved. I have explained to Cynthia from Health and Med that these parts do me no good unless they send me a replacement machine or the part with the motor attached, as it is welded on the original machine and I can't remove it to transfer to the new parts that were sent to me. I am still without a machine due to the lack of competence that continues from the warranty company in California under the direction of Wes, The Warehouse Manager.... Sincerely,
[redacted]

We received order# [redacted] on 12/20/2017 for IonizeME Dual Ionic Detox Foot Bath w/ Infrared Ultimate Package- No Wrist Strap System. A drop ship was created on 12/22/2017 with our supplier. Our supplier receives our request and ships specific product for customer on our behalf. We received...

tracking #[redacted] from our supplier.  This indicates a label was created for the shipment. Tracking information was emailed to customer as soon as we received it from our vendor. Customer reached out to inquire about shipment and why it was taking so long for delivery. At this point we checked tracking information and were able to see there was no tracking information available for that shipment. Previous to customer reaching out, we were not aware of these delays. We reached out to our supplier several times in regards to shipment and delays. After several failed attempts, the owner of our company reached out to the supplier. Company employee Cynthia spoke to the customer directly via email and phone regarding delays, a plan of action was put into place to correct issues/delays. Multiple credits were issued to customer (partial refunds were applied to customer account). Customer requested we ship unit immediately.  We were able to ship out a unit to customer that same day. Cynthia advised customer there may be delays due to the holiday (Martin Luther King day).  This can potentially push back transit time a day or two. I provided customer with a tracking number and an estimated time frame. Customer was also advised that the ETA was only an estimated time frame.  Package can be shipped before or after that time frame. Unfortunately, package was delayed and ETA was pushed back several days. Customer reached out again to HealthandMed and we advised the package was delayed. Customer requested additional credits for delays. Unfortunately we were not able to provide any additional credits nor change transit time of shipment to accommodate customer as she was made aware of delays prior to shipping unit days before a holiday. Since we were unable to accommodate customer, a refund was issued and a return to sender was issued. Customer has again reached out and requested to have unit be shipped overnight. Our shipping carrier is able to deliver unit today 01/19/2018, this is the date the shipment was scheduled to be delivered. We have reached out to customer to let them know of delivery.  Original credits have been offered to continue with transaction. HealthandMed is always more than happy to help our customers with any issues, questions or concerns. If we are not able to meet customer needs, we issue full refund and offer future assistance.

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Address: 788 N 2150 W, Cedar City, Utah, United States, 84721-8487

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