I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The accurate timeline for this job is as follows: Saturday, June 12 - The water damages occurred on June 12th; [redacted] was notified immediately. I have an email confirmation of filing the claimFriday, June 24 - I received a phone call from [redacted] VBS) (name to be deleted for pubic post) Almost 3 weeks before VBS claims they received the assignment There is also a 4-minute incoming call from VBS on June 22 on my phone bill but I have not documented who that conversation was with. I believe it was the estimator but cannot confirm. Friday, June 24 - VBS came to assess and measure. Said they would have a quote by the beginning of the week. Thursday, June 30 – emailed VBS about the quote as I had hoped to shop for faucet, sink, etc. at the 4th of July sales. VBS replied that they hoped to have the quote by the following day. They wanted to know the name of my [redacted] adjuster. (I use [redacted]) Monday, July 18 – Emailed my [redacted] adjuster as I had not heard anything from VBS.My stove and sink were taken out on June 20, so at this point I had been without a working kitchen for almost a month. See pictures are my kitchen until July 21st. The silver bowl is there because the pipe leaked. I asked the [redacted] adjuster to check on it.Monday, July 18 – Received a call from the VBS estimator who said that he had lost my measurements and needed to come back and measure again. Wednesday, July 20 – VBS estimator comes back again to measure.Wednesday, July 20 – received phone call from [redacted] (name to be deleted for public post) VBS scheduling the temporary sink installation. July 21- Temporary sink installed (see photo) “Not pristine, but functional” Lived with this until the week of August 8th VBS mentions my vacation. There was nothing planned for the week of my vacation. I emailed to try to get the sink that they left leaking repaired before I left, which they did. My vacation in no way delayed anything. No mention was made of wanting to schedule anything. My sister lives 5 minutes away. She or my neighbors could have let them in. I think we had a lockbox installed on my door by then. Vacation was a non-issue. VBS ENTRY 8/9 - Cabinet installation begins, completed by 8/15 (then her granite company templated a few weeks later)While I am not certain of the exact date, cabinet installation was completed in one day. I did not schedule the granite template because my understanding was that the tile floor was to be laid after the counter installation and I did not want to interfere with that. The granite guys were very professional and reliable. I knew I would have no trouble scheduling them. Sunday, August 13 – sent email asking about a date for the floor installation. VBS replied to email but did not address a date for installation Tuesday, August 16 – emailed VBS again asking about a date for floor installation.VBS Entry 8/16- Received tile selection (she purchased) and location where to pick up VBS Entry Week of 8/22- tile floor installation and painting of kitchen. VBS initially did not want to paint the kitchen that day, but called and found that it was on the original work order Wednesday, August 24 – emailed VBS and asked them to send me the quote that was updated for the kitchen cabinets and sent to [redacted] on July 20th. I had never received a copy. I received the quote on August 31st although there is some question as to whether it is the one that was originally sent to [redacted]. Tuesday September 13 – Granite countertops installed. This could have been done sooner if I had been able to secure firm dates from VBS for cabinet and floor installation. The sink hardware, garbage disposal and refrigerator water line were completed around the 3rd week of September. They also tried to put back the dishwasher, but they were unable to. Since they were unable to do so, I had to replace the dishwasher and this was installed the following week. My original cabinets had handles/pulls. The VBS guys actually removed them before they hauled off the old cabinets. It seemed only natural that they would install them on the new cabinets. It seemed a silly thing to have to ask, but I was told that if my old cabinets had handles then they would put handles on the new ones. When I reminded them about this in October, they initially wanted to charge me for it. I consider this within the scope of the original contract. This work was completed on October 19th.To address some of the other VBS statements. It is true that I did have to get another contractor to install the granite countertops since this is not a service that VBS is able to provide. Had I been able to have an accurate schedule of when VBS guys were going to complete a task, or even show up, I would have been able to schedule the template more accurately. I have no documentation of cancelling any VBS work due to medical appointments. I did inform them of the date I would be at [redacted] as an fyi. We were attempting to schedule the cabinet installation…they said it would be “next week”. I told them Monday –Wednesday would be better because I would be at the hospital on Thursday and Friday. This delayed nothing. I insisted on nothing. I am a teacher and at the end of August I did let them know that I would be going back to work and my schedule work be less flexible…hoping this might hurry things along. At this point it had already been over two months since I filed the claim. VBS indicated that they were not aware of my dissatisfaction. I am puzzled, as all of the construction crew was aware. Without specifying the crew members, almost all, if not all made some comment about how long the job was taking. I have worked with many construction crews, and there is usually a project manager. If there was one for my job, I don’t know who it was. When a task was done, the crew left. I would usually wait a few days to see if I heard anything and then contact VBS. I usually contacted the crew, or the estimator, and on occasion VBS management. There seemed to be a lack of communication between VBS crew and management. I had requested an itemized bill, as the one I received just had one final amount. I was told that I already had an itemized quote. Upon reviewing the estimate, VBS charged me for $380.83 of services they did not complete. 31. (Install) Range - freestanding – electric (installed by [redacted])32. (Install) Refrigerator - top freezer (installed by [redacted])34. (Install) Sink – double (installed by granite contractor, free of charge)35. (Install) Countertop - post formed plastic laminate (the granite contractor installed countertops)Additionally, I emailed VBS to let them know that I received their bill and that I had filed a claim with the Revdex.com and said that payment would be made immediately upon Revdex.com resolution. I received no response indicating this was not acceptable. On 11/7 I received an invoice with a $75.00 late fee. Based on this information, which varies greatly from the VBS version, and which I have documentation for, I ask again that there be a reduction in the original invoice amount and that VBS waive the late charge.
Regards,
[redacted]
It is true that VBS entered into a contract with Mr [redacted] and Mr [redacted] in September of 2015 for $2,915.51. While VBS was working in their house, they requested additional plaster repair which VBS accommodated and billed an additional $125. So far, [redacted] have paid only $2712.51 of their...
bill and still owe $364 plus five months interest. Until they settle their account satisfactorily, VBS can offer no warranty coverage on their alleged splash/leak at their shower.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The accurate timeline for this job is as follows: Saturday, June 12 - The water damages occurred on June 12th; [redacted] was notified immediately. I have an email confirmation of filing the claimFriday, June 24 - I received a phone call from [redacted] VBS) (name to be deleted for pubic post) Almost 3 weeks before VBS claims they received the assignment There is also a 4-minute incoming call from VBS on June 22 on my phone bill but I have not documented who that conversation was with. I believe it was the estimator but cannot confirm. Friday, June 24 - VBS came to assess and measure. Said they would have a quote by the beginning of the week. Thursday, June 30 – emailed VBS about the quote as I had hoped to shop for faucet, sink, etc. at the 4th of July sales. VBS replied that they hoped to have the quote by the following day. They wanted to know the name of my [redacted] adjuster. (I use [redacted]) Monday, July 18 – Emailed my [redacted] adjuster as I had not heard anything from VBS.My stove and sink were taken out on June 20, so at this point I had been without a working kitchen for almost a month. See pictures are my kitchen until July 21st. The silver bowl is there because the pipe leaked. I asked the [redacted] adjuster to check on it.Monday, July 18 – Received a call from the VBS estimator who said that he had lost my measurements and needed to come back and measure again. Wednesday, July 20 – VBS estimator comes back again to measure.Wednesday, July 20 – received phone call from [redacted] (name to be deleted for public post) VBS scheduling the temporary sink installation. July 21- Temporary sink installed (see photo) “Not pristine, but functional” Lived with this until the week of August 8th VBS mentions my vacation. There was nothing planned for the week of my vacation. I emailed to try to get the sink that they left leaking repaired before I left, which they did. My vacation in no way delayed anything. No mention was made of wanting to schedule anything. My sister lives 5 minutes away. She or my neighbors could have let them in. I think we had a lockbox installed on my door by then. Vacation was a non-issue. VBS ENTRY 8/9 - Cabinet installation begins, completed by 8/15 (then her granite company templated a few weeks later)While I am not certain of the exact date, cabinet installation was completed in one day. I did not schedule the granite template because my understanding was that the tile floor was to be laid after the counter installation and I did not want to interfere with that. The granite guys were very professional and reliable. I knew I would have no trouble scheduling them. Sunday, August 13 – sent email asking about a date for the floor installation. VBS replied to email but did not address a date for installation Tuesday, August 16 – emailed VBS again asking about a date for floor installation.VBS Entry 8/16- Received tile selection (she purchased) and location where to pick up VBS Entry Week of 8/22- tile floor installation and painting of kitchen. VBS initially did not want to paint the kitchen that day, but called and found that it was on the original work order Wednesday, August 24 – emailed VBS and asked them to send me the quote that was updated for the kitchen cabinets and sent to [redacted] on July 20th. I had never received a copy. I received the quote on August 31st although there is some question as to whether it is the one that was originally sent to [redacted]. Tuesday September 13 – Granite countertops installed. This could have been done sooner if I had been able to secure firm dates from VBS for cabinet and floor installation. The sink hardware, garbage disposal and refrigerator water line were completed around the 3rd week of September. They also tried to put back the dishwasher, but they were unable to. Since they were unable to do so, I had to replace the dishwasher and this was installed the following week. My original cabinets had handles/pulls. The VBS guys actually removed them before they hauled off the old cabinets. It seemed only natural that they would install them on the new cabinets. It seemed a silly thing to have to ask, but I was told that if my old cabinets had handles then they would put handles on the new ones. When I reminded them about this in October, they initially wanted to charge me for it. I consider this within the scope of the original contract. This work was completed on October 19th.To address some of the other VBS statements. It is true that I did have to get another contractor to install the granite countertops since this is not a service that VBS is able to provide. Had I been able to have an accurate schedule of when VBS guys were going to complete a task, or even show up, I would have been able to schedule the template more accurately. I have no documentation of cancelling any VBS work due to medical appointments. I did inform them of the date I would be at [redacted] as an fyi. We were attempting to schedule the cabinet installation…they said it would be “next week”. I told them Monday –Wednesday would be better because I would be at the hospital on Thursday and Friday. This delayed nothing. I insisted on nothing. I am a teacher and at the end of August I did let them know that I would be going back to work and my schedule work be less flexible…hoping this might hurry things along. At this point it had already been over two months since I filed the claim. VBS indicated that they were not aware of my dissatisfaction. I am puzzled, as all of the construction crew was aware. Without specifying the crew members, almost all, if not all made some comment about how long the job was taking. I have worked with many construction crews, and there is usually a project manager. If there was one for my job, I don’t know who it was. When a task was done, the crew left. I would usually wait a few days to see if I heard anything and then contact VBS. I usually contacted the crew, or the estimator, and on occasion VBS management. There seemed to be a lack of communication between VBS crew and management. I had requested an itemized bill, as the one I received just had one final amount. I was told that I already had an itemized quote. Upon reviewing the estimate, VBS charged me for $380.83 of services they did not complete. 31. (Install) Range - freestanding – electric (installed by [redacted])32. (Install) Refrigerator - top freezer (installed by [redacted])34. (Install) Sink – double (installed by granite contractor, free of charge)35. (Install) Countertop - post formed plastic laminate (the granite contractor installed countertops)Additionally, I emailed VBS to let them know that I received their bill and that I had filed a claim with the Revdex.com and said that payment would be made immediately upon Revdex.com resolution. I received no response indicating this was not acceptable. On 11/7 I received an invoice with a $75.00 late fee. Based on this information, which varies greatly from the VBS version, and which I have documentation for, I ask again that there be a reduction in the original invoice amount and that VBS waive the late charge.
Regards,
[redacted]
It is true that VBS entered into a contract with Mr [redacted] and Mr [redacted] in September of 2015 for $2,915.51. While VBS was working in their house, they requested additional plaster repair which VBS accommodated and billed an additional $125. So far, [redacted] have paid only $2712.51 of their...
bill and still owe $364 plus five months interest. Until they settle their account satisfactorily, VBS can offer no warranty coverage on their alleged splash/leak at their shower.