Greetings,We installed the same nozzle that is listed on furnace ID plate and it worked fine while we were thereIf there was a problem, we should have been notified, so we can investigateThe total of $has been paid and we consider this matter settledIf customer would like to provide a
copy of bill where it was changed after we were there, then we would consider other optionsSince we were not notified that there was a problem and opportunity to investigate, we consider this matter closed
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello,We have made serval repairs to the existing waterline located between water meter and house. The on going problem with the waterline leaking is a phenomenon where electrolysis attacks the pipe and causes the pipe to prematurely deteriorate. Cutomer was told that the waterline needed to be...
replaced to prevent future problems, but declined replacement. You can see attached pictures, picture 0838 shows the inside of pipe and has several formations where the pipe is deteriorating. Picture 0841 shows pinhole outside of pipe. The pipe shown in both pictures was from there last repair and you can see from picture 0838 that it there are several pinholes developing. We called customer on 17 Sept 2015 after receiving complaint from Revdex.com and attempted to explain and settle this matter, but customer just hung up phone, then we text pictures of pipe and offered a settlement to them, but never heard anything back. It would have been beter for customer to contact us before making complaint with Revdex.com, but they did not. The repairs we made to the waterline where done to industry standards, but like I have already stated the problem was not our workmanship but existing pipe deterioration. We will still make same offers to help settle this matter, the first offer would be to reduce current invoice to labor only ($422.75) or we would 2nd offer to change waterline from water meter and house ($1,195.00)(this would include current invoice). We recommend to replace waterline to prevent future problems. If you have any more questions please let me know. Thanks
I have attached the picture of the service panel in which it states 60/70b, and we did make a visit to the office after we had another company come in and replace and install the correct nozzle for the billing issue, but the office manager was not there. The service technician was called that same day and made aware that the furnace was not running after the initial run and was told not to come back. Issue is closed.
Greetings,We installed the same nozzle that is listed on furnace ID plate and it worked fine while we were thereIf there was a problem, we should have been notified, so we can investigateThe total of $has been paid and we consider this matter settledIf customer would like to provide a
copy of bill where it was changed after we were there, then we would consider other optionsSince we were not notified that there was a problem and opportunity to investigate, we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12039061, and find that this resolution would be...
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted] from the company contacted the Revdex.com and informed us that the customers furnace is going to be switched out on Tuesday.
We have already gave him a full credit this morning. Let me know if you have any further questions Thanks Hope you have a nice day
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello,We have made serval repairs to the existing waterline located between water meter and house. The on going problem with the waterline leaking is a phenomenon where electrolysis attacks the pipe and causes the pipe to prematurely deteriorate. Cutomer was told that the waterline needed to be...
replaced to prevent future problems, but declined replacement. You can see attached pictures, picture 0838 shows the inside of pipe and has several formations where the pipe is deteriorating. Picture 0841 shows pinhole outside of pipe. The pipe shown in both pictures was from there last repair and you can see from picture 0838 that it there are several pinholes developing. We called customer on 17 Sept 2015 after receiving complaint from Revdex.com and attempted to explain and settle this matter, but customer just hung up phone, then we text pictures of pipe and offered a settlement to them, but never heard anything back. It would have been beter for customer to contact us before making complaint with Revdex.com, but they did not. The repairs we made to the waterline where done to industry standards, but like I have already stated the problem was not our workmanship but existing pipe deterioration. We will still make same offers to help settle this matter, the first offer would be to reduce current invoice to labor only ($422.75) or we would 2nd offer to change waterline from water meter and house ($1,195.00)(this would include current invoice). We recommend to replace waterline to prevent future problems. If you have any more questions please let me know. Thanks
I have attached the picture of the service panel in which it states 60/70b, and we did make a visit to the office after we had another company come in and replace and install the correct nozzle for the billing issue, but the office manager was not there. The service technician was called that same day and made aware that the furnace was not running after the initial run and was told not to come back. Issue is closed.