I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I have attached the picture of the service panel in which it states 60/70b, and we did make a visit to the office after we had another company come in and replace and install the correct nozzle for the billing issue, but the office manager was not thereThe service technician was called that same day and made aware that the furnace was not running after the initial run and was told not to come backIssue is closed
Hello,We have made serval repairs to the existing waterline located between water meter and houseThe on going problem with the waterline leaking is a phenomenon where electrolysis attacks the pipe and causes the pipe to prematurely deteriorateCutomer was told that the waterline needed to be replaced to prevent future problems, but declined replacementYou can see attached pictures, picture shows the inside of pipe and has several formations where the pipe is deterioratingPicture shows pinhole outside of pipeThe pipe shown in both pictures was from there last repair and you can see from picture that it there are several pinholes developingWe called customer on Sept after receiving complaint from Revdex.com and attempted to explain and settle this matter, but customer just hung up phone, then we text pictures of pipe and offered a settlement to them, but never heard anything backIt would have been beter for customer to contact us before making complaint with Revdex.com, but they did notThe repairs we made to the waterline where done to industry standards, but like I have already stated the problem was not our workmanship but existing pipe deteriorationWe will still make same offers to help settle this matter, the first offer would be to reduce current invoice to labor only ($422.75) or we would 2nd offer to change waterline from water meter and house ($1,195.00)(this would include current invoice)We recommend to replace waterline to prevent future problemsIf you have any more questions please let me knowThanks
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We have already gave him a full credit this morningLet me know if you have any further questions Thanks Hope you have a nice day
I have attached the picture of the service panel in which it states 60/70b, and we did make a visit to the office after we had another company come in and replace and install the correct nozzle for the billing issue, but the office manager was not thereThe service technician was called that same day and made aware that the furnace was not running after the initial run and was told not to come backIssue is closed
Hello,We have made serval repairs to the existing waterline located between water meter and houseThe on going problem with the waterline leaking is a phenomenon where electrolysis attacks the pipe and causes the pipe to prematurely deteriorateCutomer was told that the waterline needed to be replaced to prevent future problems, but declined replacementYou can see attached pictures, picture shows the inside of pipe and has several formations where the pipe is deterioratingPicture shows pinhole outside of pipeThe pipe shown in both pictures was from there last repair and you can see from picture that it there are several pinholes developingWe called customer on Sept after receiving complaint from Revdex.com and attempted to explain and settle this matter, but customer just hung up phone, then we text pictures of pipe and offered a settlement to them, but never heard anything backIt would have been beter for customer to contact us before making complaint with Revdex.com, but they did notThe repairs we made to the waterline where done to industry standards, but like I have already stated the problem was not our workmanship but existing pipe deteriorationWe will still make same offers to help settle this matter, the first offer would be to reduce current invoice to labor only ($422.75) or we would 2nd offer to change waterline from water meter and house ($1,195.00)(this would include current invoice)We recommend to replace waterline to prevent future problemsIf you have any more questions please let me knowThanks