Complaint: ***
I am rejecting this response because:the thermostat was not the only thing repaired on the vehicle I had recently paid to have the thermostat replaced a week before taking it to love chrysler, when I took the car to love they couldn't figure out what was causing the over heating and they replaced the thermostat, water pump, and radiator (repairs that I paid for) along with the head gaskets that were repaired under the power train warranty only when I called them a week and a half later I asked them if they couldn't figure it out I'd like to look into possibly trading it I spoke to different salesmen at love that never returned my car however kept insisting they needed to speak with *** to figure out what was going on with my car when I was offered a vehicle at love they stated they could only put me into different vehicle because my car was a piece of crap and I wasn't getting much out of it due to it not being a running car that evening I told them I was going to look elsewhere to possibly trade on Friday 8-19-*** *** contacted me and offered me a challenger on the following moday a salesman from love contacted me to check if I had a "change of heart" towards the vehicles they offered me only after them finding out I was approved with another dealership did they offer to sale me a similar car with better features during that time I received called throughout the day at work and on my cell phone however during the repair process no one bothered to call me nor notify me that my car was no longer in corpus because it had been transported to *** the only reason I found out was because I called *** in corpus to inform him I just wanted to pick up my car and he stated it was no longer in corpus, yes I took the offer on the new car however the repairs I paid for never fixed the problem and I'm still being asked to pay a down payment which is fine but the money I paid for repairs was a lost cause because the car was not repaired and I personally don't have time to sit a wait for the car to get fixed considering they've had it since 8-9-and they just sold me a car on 8-22-16
Regards,
*** ***
*** * *** and *** *** purchased a Jeep Wrangler from Love on August 18, At the time of purchase all figures regarding the vehicle purchase were discussed and approved by the customers The customers agreed not only to the purchase of the Wrangler, but also asked to
purchase Gap Insurance and an extended warranty With the extended warranty all major parts on the Wrangler are covered *** * *** and *** *** did receive all their paperwork regarding the purchase of the vehicle and all insurance and extended warranty policies The next time we heard from the customer was on August 30th The Wrangler had been towed into our Service department, and Mr *** called Love and explained that he had taken the vehicle to El Paso during the hurricane evacuation He further explained that while returning to Corpus Christi his Wrangler had began to overheat He stopped at a mechanic shop (I do not know the name) and had a mechanic replace the thermostat After one of Love's certified mechanics diagnosed the Wrangler it was determined that the coolant had been mixed with OEM coolant There were no leaks or indication of leaks at this time The technician indicated that mixing coolants could cause a gelling effect and cause further damage if not flushed out and replaced with the correct kind These finding were explained to Mr*** and he was given the recommendation to flush his coolant system, replace his thermostat, and radiator cap It was further explained that although his thermostat had been previously replaced (by an unknown mechanic shop and mechanic per Mr***) the contamination of his cooling system could cause failure of the cooling system components It was also explained to Mr*** at that time that his extended warranty would not cover this repair due to the findings of the technician (bad coolant) While we were awaiting Mr***'s approval for the needed repairs a third party who identified himself as Mr***'s cousin called into our Service department and said he was the one who replaced the thermostat and that it was Mr***'s uncle who mixed the coolant On Saturday September 2, Mr*** came back into our Service department to pick up his Wrangler Mr*** did NOT approve any of the recommended services We did show Mr*** the condition of the coolant and stressed that coolant in this condition could and would cause continued damage Mr*** acknowledged the advisement of the technician shook his hand and again declined all repairs Mr*** then left in the Wrangler Love did waive all diagnostic charges and paid for the tow bill Mr*** never expressed to my Service department any issues regarding paperwork or paymentsIt is unfortunate that the Wrangler is not performing as it should, and I can understand why the customer is upset and having remorse about paying for a vehicle that is not running as it was when he took delivery of it However, without flushing out the bad coolant that was put in by another mechanic or relative, the Wrangler is not going to perform as it should Because we value our customers and always try to help resolve any issues we would be willing to discount the services needed to get the Wrangler running properly, assuming it has not caused further damage that we are unaware of Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however I will not accept a gift card that is for services offered at Love Chrysler.
Regards,
[redacted]
Mr. [redacted] purchased a 2015 Ram 1500 from Love on March 14, 2017. After looking into Mr. [redacted] purchase and subsequent visit to our Service Department in May, I found that Mr. [redacted] also purchased an extended warranty for his Ram truck. When Mr. [redacted] brought his vehicle...
into our service department it was for the wet interior (possibly from the back glass leaking), a missing right front fender liner, a tailgate handle, the left roof seam seal, and the 3rd brake light. I have talked with our Service Manager and he said that most of those items are not covered under warranty, but that he would like the opportunity to look over the truck himself to see what all he can get Chrysler to cover. Mr. [redacted] still has factory warranty (it is not voided) along with his extended warranty which also provides him with rental coverage. I feel most certain that we can address and fix most all of his concerns regarding his 2015 Ram truck. Our Service Managers name is [redacted] and he can meet Mr. [redacted] whenever is convenient for him.
Mr. and Mrs. [redacted] (and son). It was distressing to learn of your experience here at Love. After investigating this transaction, it appears that this vehicle should not have been out for retail sale. I apologize for all the wasted time spent on this failed transaction, and the lack...
of respect you felt from our staff. We strive to make all of our customers happy, and employee a staff dedicated to doing so. I am sorry you did not have that experience. It is not custom for us to have to unwind a sale and refund money due to mechanical issue, or any other issue. I wish we would have handled this differently and had the opportunity to find your son a good safe vehicle. However, since we were not able to I am happy that you found a good safe vehicle for him. I hope that in the future we get a chance to regain your confidence. Please contact me if we can do anything else for you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
It is very distressing to hear of the lack of communication between our staff and Mrs. [redacted]. I feel her frustration, and understand where it is coming from. I know our service department was doing its best to diagnose and fix all of the issues that were happening with her 2011 Chrysler 300. We sent it to our [redacted] location so that our best and most decorated tech could assist in figuring out what was wrong. Unfortunately, this vehicle was having multiple issues and taking longer than expected. I am very glad that we were able to trade Mrs. [redacted] out of her old 2011 Chrysler 300 and into a brand new Dodge Challenger that has factory warranty. This will prevent her from having anymore out of pocket expenses related to her transportation. I know that the Sales department worked hard to give Mrs. [redacted] the most money for her trade in along with a significant discount on the new Challenger. They did this for her because of the money that she had spent earlier in the month on her old vehicle. I understand from my staff that Mrs. [redacted] is very happy with the purchase of her new Challenger. We strive to have and maintain happy customers in both sales and service. In that spirit, I would like to extend a $500 gift card to Mrs. [redacted] as a good faith gesture for her patience and loyalty.
When Ms. [redacted] came into our service department for the issue of the coolant temperature getting to warm we diagnosed it to have a bad thermostat. We replaced the thermostat, and it appeared to fix the problem. When Mr. [redacted] came back into the service department we again diagnosed the...
vehicle, and followed Chrysler's flowchart for repair. It is possible that there was additional damage done to the vehicle due to the severity of the overheating issue that was delayed in showing itself. We always strive to correct our customer vehicle issues promptly and precisely. I understand the customers frustration, and I know having a reliable and safe vehicle is very important. We had been in contact with Ms. [redacted] trying to either fix all the issues or even better to try and trade her out of this one and into a new or newer one. The customer was in agreement to do that. However, we have not been able to get in contact with the customer since we got her approved for the new vehicle. We welcome the opportunity to trade Ms. [redacted] out of the vehicle that is causing her so much frustration.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: ***
I am rejecting this response because:the thermostat was not the only thing repaired on the vehicle I had recently paid to have the thermostat replaced a week before taking it to love chrysler, when I took the car to love they couldn't figure out what was causing the over heating and they replaced the thermostat, water pump, and radiator (repairs that I paid for) along with the head gaskets that were repaired under the power train warranty only when I called them a week and a half later I asked them if they couldn't figure it out I'd like to look into possibly trading it I spoke to different salesmen at love that never returned my car however kept insisting they needed to speak with *** to figure out what was going on with my car when I was offered a vehicle at love they stated they could only put me into different vehicle because my car was a piece of crap and I wasn't getting much out of it due to it not being a running car that evening I told them I was going to look elsewhere to possibly trade on Friday 8-19-*** *** contacted me and offered me a challenger on the following moday a salesman from love contacted me to check if I had a "change of heart" towards the vehicles they offered me only after them finding out I was approved with another dealership did they offer to sale me a similar car with better features during that time I received called throughout the day at work and on my cell phone however during the repair process no one bothered to call me nor notify me that my car was no longer in corpus because it had been transported to *** the only reason I found out was because I called *** in corpus to inform him I just wanted to pick up my car and he stated it was no longer in corpus, yes I took the offer on the new car however the repairs I paid for never fixed the problem and I'm still being asked to pay a down payment which is fine but the money I paid for repairs was a lost cause because the car was not repaired and I personally don't have time to sit a wait for the car to get fixed considering they've had it since 8-9-and they just sold me a car on 8-22-16
Regards,
*** ***
*** * *** and *** *** purchased a Jeep Wrangler from Love on August 18, At the time of purchase all figures regarding the vehicle purchase were discussed and approved by the customers The customers agreed not only to the purchase of the Wrangler, but also asked to
purchase Gap Insurance and an extended warranty With the extended warranty all major parts on the Wrangler are covered *** * *** and *** *** did receive all their paperwork regarding the purchase of the vehicle and all insurance and extended warranty policies The next time we heard from the customer was on August 30th The Wrangler had been towed into our Service department, and Mr *** called Love and explained that he had taken the vehicle to El Paso during the hurricane evacuation He further explained that while returning to Corpus Christi his Wrangler had began to overheat He stopped at a mechanic shop (I do not know the name) and had a mechanic replace the thermostat After one of Love's certified mechanics diagnosed the Wrangler it was determined that the coolant had been mixed with OEM coolant There were no leaks or indication of leaks at this time The technician indicated that mixing coolants could cause a gelling effect and cause further damage if not flushed out and replaced with the correct kind These finding were explained to Mr*** and he was given the recommendation to flush his coolant system, replace his thermostat, and radiator cap It was further explained that although his thermostat had been previously replaced (by an unknown mechanic shop and mechanic per Mr***) the contamination of his cooling system could cause failure of the cooling system components It was also explained to Mr*** at that time that his extended warranty would not cover this repair due to the findings of the technician (bad coolant) While we were awaiting Mr***'s approval for the needed repairs a third party who identified himself as Mr***'s cousin called into our Service department and said he was the one who replaced the thermostat and that it was Mr***'s uncle who mixed the coolant On Saturday September 2, Mr*** came back into our Service department to pick up his Wrangler Mr*** did NOT approve any of the recommended services We did show Mr*** the condition of the coolant and stressed that coolant in this condition could and would cause continued damage Mr*** acknowledged the advisement of the technician shook his hand and again declined all repairs Mr*** then left in the Wrangler Love did waive all diagnostic charges and paid for the tow bill Mr*** never expressed to my Service department any issues regarding paperwork or paymentsIt is unfortunate that the Wrangler is not performing as it should, and I can understand why the customer is upset and having remorse about paying for a vehicle that is not running as it was when he took delivery of it However, without flushing out the bad coolant that was put in by another mechanic or relative, the Wrangler is not going to perform as it should Because we value our customers and always try to help resolve any issues we would be willing to discount the services needed to get the Wrangler running properly, assuming it has not caused further damage that we are unaware of Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however I will not accept a gift card that is for services offered at Love Chrysler.
Regards,
[redacted]
Mr. [redacted] purchased a 2015 Ram 1500 from Love on March 14, 2017. After looking into Mr. [redacted] purchase and subsequent visit to our Service Department in May, I found that Mr. [redacted] also purchased an extended warranty for his Ram truck. When Mr. [redacted] brought his vehicle...
into our service department it was for the wet interior (possibly from the back glass leaking), a missing right front fender liner, a tailgate handle, the left roof seam seal, and the 3rd brake light. I have talked with our Service Manager and he said that most of those items are not covered under warranty, but that he would like the opportunity to look over the truck himself to see what all he can get Chrysler to cover. Mr. [redacted] still has factory warranty (it is not voided) along with his extended warranty which also provides him with rental coverage. I feel most certain that we can address and fix most all of his concerns regarding his 2015 Ram truck. Our Service Managers name is [redacted] and he can meet Mr. [redacted] whenever is convenient for him.
Mr. and Mrs. [redacted] (and son). It was distressing to learn of your experience here at Love. After investigating this transaction, it appears that this vehicle should not have been out for retail sale. I apologize for all the wasted time spent on this failed transaction, and the lack...
of respect you felt from our staff. We strive to make all of our customers happy, and employee a staff dedicated to doing so. I am sorry you did not have that experience. It is not custom for us to have to unwind a sale and refund money due to mechanical issue, or any other issue. I wish we would have handled this differently and had the opportunity to find your son a good safe vehicle. However, since we were not able to I am happy that you found a good safe vehicle for him. I hope that in the future we get a chance to regain your confidence. Please contact me if we can do anything else for you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
It is very distressing to hear of the lack of communication between our staff and Mrs. [redacted]. I feel her frustration, and understand where it is coming from. I know our service department was doing its best to diagnose and fix all of the issues that were happening with her 2011 Chrysler 300. We sent it to our [redacted] location so that our best and most decorated tech could assist in figuring out what was wrong. Unfortunately, this vehicle was having multiple issues and taking longer than expected. I am very glad that we were able to trade Mrs. [redacted] out of her old 2011 Chrysler 300 and into a brand new Dodge Challenger that has factory warranty. This will prevent her from having anymore out of pocket expenses related to her transportation. I know that the Sales department worked hard to give Mrs. [redacted] the most money for her trade in along with a significant discount on the new Challenger. They did this for her because of the money that she had spent earlier in the month on her old vehicle. I understand from my staff that Mrs. [redacted] is very happy with the purchase of her new Challenger. We strive to have and maintain happy customers in both sales and service. In that spirit, I would like to extend a $500 gift card to Mrs. [redacted] as a good faith gesture for her patience and loyalty.
When Ms. [redacted] came into our service department for the issue of the coolant temperature getting to warm we diagnosed it to have a bad thermostat. We replaced the thermostat, and it appeared to fix the problem. When Mr. [redacted] came back into the service department we again diagnosed the...
vehicle, and followed Chrysler's flowchart for repair. It is possible that there was additional damage done to the vehicle due to the severity of the overheating issue that was delayed in showing itself. We always strive to correct our customer vehicle issues promptly and precisely. I understand the customers frustration, and I know having a reliable and safe vehicle is very important. We had been in contact with Ms. [redacted] trying to either fix all the issues or even better to try and trade her out of this one and into a new or newer one. The customer was in agreement to do that. However, we have not been able to get in contact with the customer since we got her approved for the new vehicle. We welcome the opportunity to trade Ms. [redacted] out of the vehicle that is causing her so much frustration.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]