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Health Care Seeker.Com LLC Reviews (3)

Thank you for the opportunity to respond to this complaint and resolve any concerns regarding this issue. The meter at this customer's property was changed in July. A delay in receiving and processing that information meant that we were unable to issue a bill for the month of
August. As a result, the bill issued in September was for days; approximately two months. The accuracy of the billing period can be reviewed by looking at the billing statements. A bill was issue for the perod of June - July 10. The next bill issued was for the period of July - September 3. The day billing period does not indicate that a payment was missed, but rather that a bill was not issued. Therefore two months of charges were issued together. Regardless of when the service was used, payments are due days from the bill date. These charges are not considered late. We recognize that our customers budget to receiving monthly bills and make every attempt to bill monthly. Unfortunately in this case that was not possible. For the inconvenience, I have issued a $courtesy adjustment to the account. In addition, this customer is eligible to set up a payment arrangement for up to a month period. As long as the arrangement is adhered to, it will allow additonal time to pay the charges without penalty to the customer. For additional information on a payment arrangement, please contact our Customer Service at ***

Mr*** is manually entering his routing and bank account numbers into our One-Time Bill Pay system each monthOn 12/10/for $158.85, the account number was entered as ***The *** start of this has the numbers from his actual account number transposed and is supposed to be
*** This was returned from his bank as No Account/Unable to locateThis is why he would not see it on his bank's end, as the account number is not hisWhen this was returned to American Water, we reapplied the returned payment to his account along with the standard $feeOn 2/4/16, for $the account number was entered as *** The account number entered ended in when the correct account number ends in **This was also returned from his bank as No Account/Unable to locateThis is why he would not see it on his bank's end, as the account number is not hisWhen this was returned to American Water, we reapplied the returned payment to his account along with the standard $feeAll of his other payments that he or his spouse entered were entered with his correct numbers of Routing 1*** and account number ***I have attached the two returned payments, along with two payments that cleared so he can see the incorrect ones entered and the correct numbers that should have been entered. We would also like to recommend that he sign up for Automatic Bill Pay that is taken out every monthInstead of having to enter the information each month, he would only do a one-time set upHe would still have full control of cancelling or rescheduling the payment and would receive email notices of bills, upcoming payments etcbut once it is set up, there would be no issue of having to re-enter the information inWe are here in Customer Service at *** if he has any questions about this service or we can help in any way

Their system is sloppy, they know they've had several issues in the pastI had auto-pay and they cancelled it, but couldn't tell me why when I calledWhich is when all this crap with the returned payments started
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

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Address: 612 Main St, Boonton, New Jersey, United States, 07005

Phone:

8622 0 0
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Web:

www.amwater.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Health Care Seeker.Com LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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