Health Care Solutions

The following was copied and pasted by Revdex.com staff JS from a fax received by the company: This letter is in response to a recent complaint filed by Richard T***; complaint ID [redacted] I am pleased to report the billing issue mentioned in his complaint has been resolvedMr T [redacted] was notified by our Center Manager, Patrick A [redacted] on 3/that a credit has been issued to both his account and the insurance for the months in questionThis was an unfortunate error secondary to the misplacement of a piticketThis should resolve all issues but if I can be of any further assistance please feel free to contact me by mail or phoneSincerely Mark B [redacted] District ManagerHCS Northern Ohio

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Richard T***

The following was copied and pasted by Revdex.com staff JS from a fax received by the company: This letter is in response to a recent complaint filed by Richard T[redacted]; complaint ID [redacted] I am pleased to report the billing issue mentioned in his complaint has been resolved. Mr T[redacted] was notified by...

our Center Manager, Patrick A[redacted] on 3/1212018 that a credit has been issued to both his account and the insurance for the months in question. This was an unfortunate error secondary to the misplacement of a pick-up ticket. This should resolve all issues but if I can be of any further assistance please feel free to contact me by mail or phone. Sincerely Mark B[redacted]District ManagerHCS Northern Ohio

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Richard T[redacted]

Review: Adult and Pediatric Specialists was contacted by [redacted] in Morgantown, WV to set my premature son up with medical equipment in our home before being discharged from the NICU. On 10/31/2014, a respiratory therapist came to the NICU to show us how to use the equipment (they refused to come to our home to set up the equipment). The respiratory therapist, [redacted], was rude, unprofessional and at times appeared that she had no idea what she was doing (there is a certain protocol you need to enter before entering the NICU such as washing and sanitizing your hands. She failed to do so and proceeded to open my son's O2 tubing with her unwashed, un-sanitized hands. She also proceeded to argue with the nurse and nurse practitioner and make phone calls on her cell phone to her boss in which she spoke poorly of the staff in the hospital). At that point, I decided that I did not want to do business with this company. We found a new supply company and called to discontinue our services with APS on 11/6/2014. I have spoken with Jennifer from APS more times than I should have. Each time I call, I am always promised a call back and it never happens. I demanded our insurance deductible of $250 to be refunded. We were refunded $221.87 after they took out the $28.13 for the week that we had their equipment. Today I receive a bill for another $19.63 that I refuse to pay. They should not be charging us anything after taking out the money for the week that we had their equipment. I have contacted them numerous times a week since 11/6/2014 to come get their equipment and each time they tell me a driver will contact me to let me know when they will be in my area and no one ever calls. It is now 12/8/2014 and their equipment is still here with no date as to when they will be picking it up.Desired Settlement: We should not owe them anymore money past the $28.13 that we have already paid. I want them to come get their equipment and cease to make any attempts to collect money that we do not owe them.

Review: I received supplies for a C-Pap machine that I didn't order from Lincare Inc. When I called and told them I didn't order any supplies they said they talked to [redacted](who is my daughter and has no authority to order anything and shes a minor). I also told them the supplies they sent do not even go the C-Pap Machine I have. Told them I was returning the box of supplies and not paying the bill they sent for $160.27.Then the next day they sent another box which I didn't open, and returned to them also. Then I received another bill for $36.09 which I am not paying either. I then called my insurance company UHC to see if they were billed. They were billed from them and paid the bill in full. I should have not even been billed. They are collecting from the Insurance Company and also wanting to collect from the customer. That is NOT right. UHC is working with them to get their money they paid returned to them.Desired Settlement: That UHC is sent a full refund of what they paid on this claim for supplies that I did not order.

Review: health care solution sent me a air machine befor they even sent it itold them if there was a charge dont send it I talked to sales and managment anyway after they sent it I quickly was sent a bill,icalled these people coutless times after that and they assured me it would be removed now years later they are still billing me for something I dont want dont need and cant pay for they are craming me with their produck and attempting to force me to pay, I believe this is illegal because I explained to them befor they sent it I want to see if you people can help me befor I see a lawyerDesired Settlement: want them to stop billing me come and get their machine out my home and if they impacted my credit fix it I am sick and tired of these folks I am going to contac [redacted] about them since they are the ones who referred me to them thank you for any help you may provide me

Review: Health Care solutions Brought a Sleep device to my home. The representative made it very clear it was a free 30 day trial. They are now trying to bill us for that time and combining the bill with a separate device we used called a nebulizer. We are happy to pay for the Nebulizer but it needs to be a separate bill. They keep sending me one bill for bothDesired Settlement: We do not pay for sleep device and we will pay for nebulizer.

Business

Response:

SENT VIA OVERNIGHT MIALMarch 14, 2016Revdex.comServing Western Pennsylvania[redacted]Attn: [redacted]RE: Case #[redacted]Dear Sir or Madam:I am writing in response to the complaint filed by the above-referenced consumer. Please note that due to Federal HIPAA regulations, Health Care Solutions is unable to provide a detailed response outside of the specific issues and information disclosed in the complaint without a duly executed authorization or power of attorney, as this information is protected from disclosure, if provided with an authorization, Health Care Solutions would be happy to supplement the response below.Please be advised that Health Care Solutions is investigating this complaint and will respond to Mr. [redacted].Health Care Solutions appreciates the opportunity to respond to you in writing. Should you have further questions, please feel free to contact me at: [redacted].Sincerely, Sandra M[redacted]National Healthcare Services ManagerCc: Customer Complaint FileMr. [redacted]

Review: Lincare Inc. was the provider of my medically prescribed CPAP machine. I have been dealing with them for over 18 months. I have struggled with them on billing from the first month. In January of 2014, I asked for a final payment and was assured no additional charges or billing would be forthcoming. I made a final payment and instructed them I was no longer a customer. My last product supply shipment was mailed back in 2013 after I had cut them off because of problems. I received another bill from them today for $21.16. I called and was transferred around the office once again and finally the call was "dropped". I have been incredibly patient but I now need some kind of intervention and help. I don't know if this is simply incompetence or fraud. I have never written Revdex.com before in my life. I just don't know what else to do.Desired Settlement: stop sending fraudulent billing

Review: I went to the hospital with cpo and they got me some beathing equipment from this company,when they came I told them I did,nt want it if there was a bill attached to it they assured me there woulnt be because it was thru my ins co. soon after the bills start comming I call servberal times to complain they said fill out a hardship letter and I did now they are threatning me with a 361.49 bill that they swore I would not have these people said I would owe nothing and I want that bill gone. the nerve of these companies trying to slam people into a billDesired Settlement: erase this bill and leave me alone

Business

Response:

I am currently in receipt of your complaint ID [redacted] issued to the Revdex.com on October 18,

Review: I submitted request for supplies to Lincare Cpap Supply Center in February 2015. I received the requested supplies in same month. I then attempted to call Cpap Supply Center multiple times after receiving the wrong product and unwanted/needed supplies to have them returned and correct items resent. When you call the # you have long hold times, upwards of 15-25 minutes. During the call, the automates service gives you an option to leave a message and someone will return your call. I did this on multiple occasions. Once I finally spoke to someone after a month, I informed them that I receievd the wrong item and would need a return shipping label to return supplies. They sent me the correct item, but never the return shipping label. I have called the supply center since March 2015 and have left multiple messages in order to receieve the return shipping label so that I would not get charged for unneeded supplies. I continue to get billed and now am getting threated to go into collections because I have not paid for the supplies. Last month I spoke to a representative after being on hold for 30 minutes. When I told the rep that I was on hold for months, leaving messages, he informed me that unless the message was for a re-order, the message was deleted and ignored. For months I was thinking that I was leaving messages for someone to call me back and to handle what was going to be handled in the first place, and now I was being told that I was being deleted and ignored? Then I asked to speak to supervisor who told me I could not return the items because it had been over 2 months. Of course it had, I was being ignored. She told me she would contact the local office to see if I could return them there and possible be refunded. That was 3 weeks ago. I still havent heard anything back. I am getting bills and collection notices from Lincare asking me why I havent paid. I do not need these items, and I have been trying to return them since March! But no one will pick up the phone or return a call...because I am being deleted and ignored! I should not be held responsible for paying for items I do not need, have not used because no one sent me a return shipping label and cannot return call. I should have my charged billls dropped and label sent to me to return.Desired Settlement: I want the bill balance to $0.00, a return shipping label sent to me.

Review: Started using a oxygen concentrator on 1/16/15 self pay and on 3/16/15 payment was due so I took the payment to the office and paid it. Three day later I had a Doctors appointment on 3/19/15 and the doctor said I didn't need the oxygen any longer so I called for them to pickup the concentrator and prorate for the three days I used it . [redacted] said they don't give refunds. She also said they charge [redacted] customers for the full month even if they only use it for a day and also stated that they don't refund [redacted] either . I have read all the paper work I received with the unit and there is no refund policy . She said just keep it until 4/17/15 even though I don't need it . I felt she is very unprofessional and rude .Desired Settlement: To receive a refund of around $104.00