Health Choice One

Initial Business Response / [redacted] (1000, 6, 2015/11/24) */ This agent was provided a release as of Nov (That is the date we received the fax from her terminating her contract) A copy of the release was sent to her and the insurance carrierThe date of this complaint was 11-23, however we have provided her the release no less then times and also to the carrier rep (we sent the release again on 11-20)Our carrier rep also informed this agent that the release was being processed on their end when she reached out to him last weekI would be happy to send it to her again if she would likePlease let me know what else we can do to help Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hello, Our system date and time stamps 100% of all outbound calls According to our records, we called [redacted] twiceOnce on 04/26/at 3:23pm and once on 04/26/at 5:08pm.We have placed [redacted] on our DNC list so she will receive no further calls from us.Thank You, [redacted] , PresidentHealth Choice One, Inc

Hello! I am sorry for the delay in my responseI do believe our CFO sent a message last week that we had not received the message until last week because our offices were closed for the holidays and that we would respond this weekAgain, I do apologize for the delay This agent had her writing contract placed on a program that we do not have brokers on anymore(We do not have a brokerage anymore, we are all w-employee based now) All of our brokers either moved their contracts or were being paid direct by the carrierWith this agent, there was some confusion as to if the commissions were being paid directly by the [redacted] *** or notWe have since provided the agent a new release to allow them to be paid direct from [redacted] ***I have done an extensive audit on any commissions due and we have issued a payment to this agent As long as the agent submits the proper paperwork to the carrier, she should be paid direct from the carrier moving forwardI do apologize for the confusion If there is anything else that we need to do, please feel free to reach out to me and we will be happy to take care of it

Hello, Our system date and time stamps 100% of all outbound calls According to our records, we called Kayla Vandromme twiceOnce on 04/26/at 3:23pm and once on 04/26/at 5:08pmWe have placed Kayla on our DNC list so she will receive no further calls from usThank You, [redacted] , PresidentHealth Choice One, Inc