Health Coach Institute LLC

Dear [redacted] , My name is Nick B [redacted] and I’m the Head of Student Services at HCI I am reaching out today to address issues raised in your review on the Revdex.com websiteWe treat all feedback, regardless of content, seriously and want to thank you for letting your thoughts be known I have looked into your case with us and can see that this is still an ongoing matterWe would however like to address in more general terms some of the points that you have raised First of all we would like to state that we, as individuals and together as a company, hold ourselves to a high standard of honesty and integrityWe endeavor to work through all challenges with the aim of finding the best possible outcome for individuals and our student body as a whole whether the subject be finance, value of service or anything else The balance we are required to hold is that between facilitating the best solution for an individual, and holding a line of fairness and equality to all studentsIf we were to simply allow any and all students to walk away from their financial commitment to their education with us we would be jeopardizing the level of service we are able to offer all other students, and indeed potentially weaken our ability to positively affect the field of health coaching as a whole It is with this balance in mind that our terms and conditions were drafted and our policy of transparency set in placeProspective students are provided with clear payment options, to pay in full or to utilize one of our payment plansPayment plans inherently, and for good reason, cannot benefit from the discounted tuition amount that the payment in full option offers, and it is at the students own discretion that they choose to enroll using them In addition, we are proud to offer all students a no-questions-asked, full money back guarantee provided a request is made within days of the course start dateHowever, once this date passes we need to be good on our word and students are responsible for the full tuition fees as stated on their payment plan With all of the above said, we of course recognize that life isn’t always straightforward and there are times when students find themselves unable to fulfill on an agreed payment planWhen situations like this do arise we pride ourselves on being willing to work with individuals, whether that be adjusting plans, reducing payments, or (in cases when medical or other significant events occur in a student life) releasing students from their commitment and/or issuing refunds In your case, we are currently working with you to find the right solution, and if there is further information you believe we should take into consideration please do share that in your discussion with usWe want to make sure we are doing everything we can to make this a positive experience for everyone involved Thank you for taking the time to read and consider our response, please do continue engaging with your tuition specialist and if you have additional feedback or wish to discuss another matter please contact our support team, we will be happy to help Your Sincerely, Nick B***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] My view on this matter is that Sarento's created fraud by submitting a charge over what I was billed and signed to pay The $is a small amount to loose, but I submitted this claim because of principalI believe what Sarento's did was fraudI would like to see Sarento's return the $to Discover, admit they were wrong and send me an apology Regards, [redacted] ***

[redacted] and her group of guests dined with us on 6-5- They asked for split checks with a fairly large group and we told them that it is our policy to have one main check per table It also says this on our menu They complained over and over about this issue We then stated that we would take separate payments on the same check if they would like, for example, $on one card, $on another etc This was not satisfactory for them either So finally we told them that we would split the check but it would take some time After a few minutes we gave them the check again, split up correctly The person sitting with [redacted] looked at her check, closed the book, said that she didn’t need any change, and walked out without paying for the tab Everyone else paid When [redacted] contacted me about being over charged I asked if she knew the people in her group and she said yes but she would not give any names and that if they didn’t pay their bill then that was just too bad I went over the split check policy again with her and said that no refund would be issued as the reservation was made in her name I have been general manager of this establishment for more than years I do believe that this falls into a law in Wisconsin named “Defrauding an Innkeeper.” However, if these folks really need to steal $15-I will certainly let them have $out of my own pocket I just feel that what they did was wrong, that they knew what they were going to do it, and that they were quite rude to my staff and myself while doing so Please let me know your thoughts and how to proceed so that we are in accordance with the law and appropriate business proceduresThank You for Your Time, [redacted] ***General ManagerSarento’s Italian [email protected](608)253-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
My view on this matter is that Sarento's created fraud by submitting a charge over what I was billed and signed to pay.  The $19.15 is a small amount to loose, but I submitted this claim because of principal. I believe what Sarento's did was fraud. I would like to see Sarento's return the $19.15 to Discover, admit they were wrong and send me an apology.
Regards,
[redacted]

[redacted] and her group of guests dined with us on 6-5-2015.  They asked for split checks with a fairly large group and we told them that it is our policy to have one main check per table.  It also says this on our menu.  They complained over and over about this issue.  We...

then stated that we would take separate payments on the same check if they would like, for example, $50 on one card, $15 on another etc…  This was not satisfactory for them either.  So finally we told them that we would split the check but it would take some time.  After a few minutes we gave them the check again, split up correctly.  The person sitting with [redacted] looked at her check, closed the book, said that she didn’t need any change, and walked out without paying for the tab.  Everyone else paid.  When [redacted] contacted me about being over charged I asked if she knew the people in her group and she said yes but she would not give any names and that if they didn’t pay their bill then that was just too bad.  I went over the split check policy again with her and said that no refund would be issued as the reservation was made in her name.  I have been general manager of this establishment for more than 10 years.  I do believe that this falls into a law in Wisconsin named “Defrauding an Innkeeper.”  However, if these folks really need to steal $15-20 I will certainly let them have $20 out of my own pocket.  I just feel that what they did was wrong, that they knew what they were going to do it, and that they were quite rude to my staff and myself while doing so.  Please let me know your thoughts and how to proceed so that we are in accordance with the law and appropriate business procedures. Thank You for Your Time, [redacted]General ManagerSarento’s Italian [email protected](608)253-3300

Dear [redacted],
My name is Nick B[redacted] and I’m the Head of Student Services at HCI.
I am reaching out today to address issues raised in your review on the Revdex.com website. We treat all feedback, regardless of content, seriously and want to thank you for letting your thoughts be known....


I have looked into your case with us and can see that this is still an ongoing matter. We would however like to address in more general terms some of the points that you have raised.
First of all we would like to state that we, as individuals and together as a company, hold ourselves to a high standard of honesty and integrity. We endeavor to work through all challenges with the aim of finding the best possible outcome for individuals and our student body as a whole whether the subject be finance, value of service or anything else.
The balance we are required to hold is that between facilitating the best solution for an individual, and holding a line of fairness and equality to all students. If we were to simply allow any and all students to walk away from their financial commitment to their education with us we would be jeopardizing the level of service we are able to offer all other students, and indeed potentially weaken our ability to positively affect the field of health coaching as a whole.
It is with this balance in mind that our terms and conditions were drafted and our policy of transparency set in place. Prospective students are provided with clear payment options, to pay in full or to utilize one of our payment plans. Payment plans inherently, and for good reason, cannot benefit from the discounted tuition amount that the payment in full option offers, and it is at the students own discretion that they choose to enroll using them.
In addition, we are proud to offer all students a no-questions-asked, full money back guarantee provided a request is made within 30 days of the course start date. However, once this date passes we need to be good on our word and students are responsible for the full tuition fees as stated on their payment plan.
With all of the above said, we of course recognize that life isn’t always straightforward and there are times when students find themselves unable to fulfill on an agreed payment plan. When situations like this do arise we pride ourselves on being willing to work with individuals, whether that be adjusting plans, reducing payments, or (in cases when medical or other significant events occur in a student life) releasing students from their commitment and/or issuing refunds.
In your case, we are currently working with you to find the right solution, and if there is further information you believe we should take into consideration please do share that in your discussion with us. We want to make sure we are doing everything we can to make this a positive experience for everyone involved.
Thank you for taking the time to read and consider our response, please do continue engaging with your tuition specialist and if you have additional feedback or wish to discuss another matter please contact our support team, we will be happy to help.
Your Sincerely,
Nick B[redacted]