Hello Ms***, I received your communication of May 4, regarding [redacted] , who had a poor experience accessing service from Health Companion I personally spoke with Mr [redacted] twice this week, and I believe the matter has been successfully resolvedWe researched our service records, and we did call him by phone and contact him by email very promptly after he initially contacted us, but he says he never received the messages from usHealth Companion provides a personal health record for consumers and healthcare providers We currently securely transfer between 700,000-1,000,patient records per month As you might imagine, we do receive some calls and email contacts for support every day and make every effort to reply within business day With this exception, I am not aware of other consumer concerns that we have not been able to resolve within 1-business days Thanks for bringing the matter to my attentionIf you have any further questions or concerns, please contact me [redacted] * [redacted] , MD FACRCo-CEOHealth Companion, Inc[redacted] [redacted] @healthcompanion.comCell [redacted]
Hello Ms***, I received your communication of May 4, regarding [redacted] , who had a poor experience accessing service from Health Companion I personally spoke with Mr [redacted] twice this week, and I believe the matter has been successfully resolvedWe researched our service records, and we did call him by phone and contact him by email very promptly after he initially contacted us, but he says he never received the messages from usHealth Companion provides a personal health record for consumers and healthcare providers We currently securely transfer between 700,000-1,000,patient records per month As you might imagine, we do receive some calls and email contacts for support every day and make every effort to reply within business day With this exception, I am not aware of other consumer concerns that we have not been able to resolve within 1-business days Thanks for bringing the matter to my attentionIf you have any further questions or concerns, please contact me [redacted] * [redacted] , MD FACRCo-CEOHealth Companion, Inc[redacted] [redacted] @healthcompanion.comCell [redacted]