Health Evolution Supreme Reviews (%countItem)
Health Evolution Supreme Rating
Address: 12317 Loranza Ave, North Port, Florida, United States, 34287-1121
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I purchased a product & later returned it. The address is P.O. Box which UPS doesn't deliver to. They won't give me a refund. I have proof of delivery
I purchased a product, sort of like a herbal supplement through one of those trial periods & later returned it. They sent me an email with an RMA# and address to return it to. The address they gave me was P.O. Box which UPS (the carrier I chose) doesn't deliver to. I was unaware of that. So I call them explaining the situation and said that it was postmarked in the mail on 1/26/19. They said they never received it to contact UPS to try to get this situation resolved. I contacted UPS and they said that they don't delivery post marked mail and/or packages to a P.O. Box. I tried to understand by saying how can my parcel be delivered then if it had a P.O Box? UPS said they did obtain more detailed information from a physical address. It was delivered to someone by February 2, 2019. So I called these people back from where I originally purchased the product. The customer service agent was very rude and argumentative with a stern voice saying they won't give me a refund because they didn't receive it. I told them I have proof of delivery that this had been delivered. They told me the same thing. I have proof of delivery by UPS. By that time I hung up the phone and don't know what to do now. I sent them there product back to P.O. Box. Granted I was unaware of UPS then they should have contacted me or sent it back so I can resolve it. Now I have a package that's lost in the mail, I'm out $89.95 for the product that I was charged for, and they don't honor the refund.
I am requesting a refund in the form of payment I paid of $89.95
Hi ***,
We're sorry to hear you were not satisfied with our product or your experience with us. Your feedback is very important to us.
With regards to your experience with our call agent, we do apologize and want you to know management has been notified and the agent will be coached appropriately.
I have reviewed your account and it was successfully cancelled as of 01/22/19 and a refund was issued in the amount of $89.99 via echeck to your email address in order to resolve the issue.
I am very sorry that UPS did not inform you they do not deliver to a post office box and we did not receive your product return.
We apologize for your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns. We're happy to help.
(The consumer indicated he/she ACCEPTED the response from the business.)
Received refund Echeck
Advertising a 30 day risk free trial but after 14 days charges the full price of the product, before the trial is half over.
I ordered the trial on March 31st, 2019 and I received 30 days of product about 10 days later. The label had multiple warnings about diabetics and the dangers to them so I could not take the product. I waited about a week to find that my bank card was charged an additional $123CDN funds. I emailed and cancelled my product trial on April 18th which turned out to be well within the 14 days that I had the product in my possession. When I called I was told that they fine print said all this stuff about having to cancel prior to the 14 days are up but I didn't see it anywhere.
I have t have my $123CDN funds money returned that was taken from my bank account without authorization.
The business has fully refunded my money back to my original purchase method. Please close this case and mark it as resolved. I appreciate your assistance.