Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am only rejecting the businesses response because I am required to respond to this withon days and that is not enough time for us to work things out I have spoken to them this morning, they are issuing a *** call tag and are supposed to be sending a refund check Until the product is picked up and I receive the check, I want this case to remain activeWith transit and mailing times, this will be more than days Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I just retirned home from the hospital to find part of my refund checkI am confused about the amount necause it barely covers the cost of half the product I returnedI will be trying to reach the person from HMR that contacted me on Monday for an explaination .] Regards, [redacted] ***
To Whom It May Concern, My name is *** *** and I have been assisting *** ***, HMR’s Assistant Manager of Consumer Services with complaint # *** and I am writing to respond to your latest request for informationOn June 21st, we received a letter from the customer stating that she had not received the full refund amount. We are checking on this but suspect this may be the result of her sending back the returned goods in different shipments, thus generating separate checks for each shipment. In any event Ms*** has had primary responsibility for handling this claim and is currently out of the office until next Tuesday June 27thOnce she gets back we will be able to follow up with additional information . In the meantime, please let me know if you have any questions. Best,*** *** ***Program Specialist HMR Weight Management Services CorpSummer St., Suite 1200Boston, MA 02110*** *** ***
***
On its face, the problem in accepting a product return is that the complaint confirms that customer bought the product on February 17, and then spoke to a program specialist about returning the product on May 9, HMR’s return policy requires product return within days of
purchaseThat said, HMR would like to speak with the customer to get additional information and resolve the complaint satisfactorily for all involvedPlease have the customer email HMR at *** and we will set up a mutually convenient call timeHMR will follow up with Revdex.com after speaking with customer and provide confirmation of resolution
“On Wednesday May 24th, we had a pleasant conversation with the customer about resolving her claimAmong other things, we helped her understand what she needed to do to safely return the products to us and streamlined the process for herWe also agreed that we would issue a full refund as she requested and processed the refund on the day of the call (May 24th) and mailed a check out on May 26thIn the meantime, our distribution center informed us that they received her returned product on June 1stWe understand from the customer’s response that she will (understandably) keep the claim open until she receives the check. We expect that the check will have arrived by the time you receive this response and would appreciate your confirming that the refund has been received and the matter closed. We appreciate the opportunity to demonstrate our approach to customer service at HMR.” Please let me know if you have any questions.Best,*** *** ***Assistant Manager of Consumer ServicesHMR Weight Management Services CorpSummer St., Suite 1200Boston, MA 02110*** *** *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
[I just retirned home from the hospital to find part of my refund check. I am confused about the amount necause it barely covers the cost of half the product I returned. I will be trying to reach the person from HMR that contacted me on Monday for an explaination. .]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . i am only rejecting the businesses response because I am required to respond to this withon 10 days and that is not enough time for us to work things out. I have spoken to them this morning, they are issuing a [redacted] call tag and are supposed to be sending a refund check. Until the product is picked up and I receive the check, I want this case to remain active. With transit and mailing times, this will be more than 10 days.
Regards,
[redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am only rejecting the businesses response because I am required to respond to this withon days and that is not enough time for us to work things out I have spoken to them this morning, they are issuing a *** call tag and are supposed to be sending a refund check Until the product is picked up and I receive the check, I want this case to remain activeWith transit and mailing times, this will be more than days Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I just retirned home from the hospital to find part of my refund checkI am confused about the amount necause it barely covers the cost of half the product I returnedI will be trying to reach the person from HMR that contacted me on Monday for an explaination .] Regards, [redacted] ***
To Whom It May Concern, My name is *** *** and I have been assisting *** ***, HMR’s Assistant Manager of Consumer Services with complaint # *** and I am writing to respond to your latest request for informationOn June 21st, we received a letter from the customer stating that she had not received the full refund amount. We are checking on this but suspect this may be the result of her sending back the returned goods in different shipments, thus generating separate checks for each shipment. In any event Ms*** has had primary responsibility for handling this claim and is currently out of the office until next Tuesday June 27thOnce she gets back we will be able to follow up with additional information . In the meantime, please let me know if you have any questions. Best,*** *** ***Program Specialist HMR Weight Management Services CorpSummer St., Suite 1200Boston, MA 02110*** *** ***
***
On its face, the problem in accepting a product return is that the complaint confirms that customer bought the product on February 17, and then spoke to a program specialist about returning the product on May 9, HMR’s return policy requires product return within days of
purchaseThat said, HMR would like to speak with the customer to get additional information and resolve the complaint satisfactorily for all involvedPlease have the customer email HMR at *** and we will set up a mutually convenient call timeHMR will follow up with Revdex.com after speaking with customer and provide confirmation of resolution
“On Wednesday May 24th, we had a pleasant conversation with the customer about resolving her claimAmong other things, we helped her understand what she needed to do to safely return the products to us and streamlined the process for herWe also agreed that we would issue a full refund as she requested and processed the refund on the day of the call (May 24th) and mailed a check out on May 26thIn the meantime, our distribution center informed us that they received her returned product on June 1stWe understand from the customer’s response that she will (understandably) keep the claim open until she receives the check. We expect that the check will have arrived by the time you receive this response and would appreciate your confirming that the refund has been received and the matter closed. We appreciate the opportunity to demonstrate our approach to customer service at HMR.” Please let me know if you have any questions.Best,*** *** ***Assistant Manager of Consumer ServicesHMR Weight Management Services CorpSummer St., Suite 1200Boston, MA 02110*** *** *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
[I just retirned home from the hospital to find part of my refund check. I am confused about the amount necause it barely covers the cost of half the product I returned. I will be trying to reach the person from HMR that contacted me on Monday for an explaination. .]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . i am only rejecting the businesses response because I am required to respond to this withon 10 days and that is not enough time for us to work things out. I have spoken to them this morning, they are issuing a [redacted] call tag and are supposed to be sending a refund check. Until the product is picked up and I receive the check, I want this case to remain active. With transit and mailing times, this will be more than 10 days.
Regards,
[redacted]