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Health Net Inc

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Health Net Inc Reviews (1)

Review: Health Net added my mother to my health insurance policy in January of 2015 without my permission, while she already has coverage through Health Net that is paid for by MediCal. This inflated my bill by almost $600. It is now December 2015 and my issue is not resolved. A Customer Satisfaction representative from Covered California has contacted them to correct them because everything was corrected on Covered CA's end in February (my mother was retroactively removed from my policy and the bill voided), but they have not fixed the issue. I have called both agencies several times per month to get this fixed for the last 11 months with no success.

Per Covered CA I'm to pay $68.53 per month to Health Net. I have been paying that amount per month, and they have been accepting the payment. The last HealthNet representative I spoke to gave me their records of when the transactions went through, confirming from their end that they are receiving the payments. However, they've suspended my health care numerous times throughout the year and reinstated it. For the entire year I couldn't see a doctor. Now they've sent the bill into collections (to be fair, they said they will recall the bill), and they've canceled my coverage so that the records show I didn't have insurance for at least 9 months of the year. This is going to get me fined by the IRS because it is illegal to have a gap in health insurance of 3 or more months.

To recap:

They've accepted payment every month.

They sent a bill I never should have had for over $600 to collections, which will affect my credit score.

They canceled my coverage on October 1st, but they've accepted payment for the month of October. The cancellation should be on November 1st.

They're also double billing my account and the government for the same thing, which I think is insurance fraud? Also, I've filed several formal grievances with them and NEVER got my confirmation in writing that they were filed.Desired Settlement: 1. Cancellation of the bill going to collections, that never should have been owed.

2. Records to indicate that I had Health Insurance THAT I PAID FOR, so that I wont be fined by the IRS. If this is not resolved, I will be taking Health Net to court.

3. I want to get my letters in the mail that show that I filed formal grievances. This company notified me via phone that I would get a letter in the mail acknowledging my grievance, but they never sent it. I should have received a letter on September 15th, 2015.

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Description: Insurance Companies

Address: 1316 Jefferson Davis Hwy, Fredericksbrg, South Carolina, United States, 22401-4609

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