Health Net Of Arizona Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me ONLY IF THEY DO IT BEFORE DAYS. I will wait for the business to perform this action but am speaking to my insurance broker tomorrow who also found that there were problems with this transaction with HealthNetAt the moment, I am contemplating writing to the State Board of Insurance and contacting consumer reporters at television stations in PhoenixI have a canceled check with me yet everyone I talk to at HealthNet says I have not paidHealthnet representatives have pawned me off each time I call with no one taking charge and fixing the situationThe longer they keep my money and say they don't have it, the more stressed I am
Regards,
*** ***

This complaint is a duplicate of #***, which I responded that the member's complaint will be submitted through our formal grievance process and we will respond directly to the member within days with the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have spoken to the agent and stated that they have made a mistake on numerous occasions. This is interrupting my prescribed health care and a new deductible year starts January 1, 2015. days is unacceptable as I will not be able to obtain my health care as prescribed by the physician by the end of this deductible year. This is a great injustice and health wise very risky for an insurance agency to operate this way. The deductible and co-insurance has been met and I have been over charged. This is proved through the EOBs submitted with the original complaint. There is no grievance process needed. It is in black and white, it needs corrected immediately as they have stated in order for me to obtain my prescribed treatments and procedures as prescribed by my physicians
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I will wait for the business to perform this action within days or less.Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Please accept my apology for the delay in responding to your request submitted on April 3, Health Net’s standard grievance process timeframe is daysA written response will be sent to *** *** on or before May 2,

Revdex.com:
"">I have reviewed the response made by the business in reference to complaint ID 9963532, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been dealing with them for months now and I don't expect them to follow through with their "day grievance" responseThe reason I sent this complaint into the Revdex.com is because they keep saying they will do things and they do not happenI had called in on the 20th of February and no concessions were made or have been made since then
Regards,
Allen Keys

A written response will be provided to the member by Health Net's Appeals and Grievances Department within 30 days from receipt of his original complaint with the Revdex.com on 5/24/2014.

Mr. [redacted] has benefit coverage under the Health Net Ruby Select plan, which is a Medicare Advantage plan. Therefore, we follow the Medicare A&G guidelines for processing a member complaint. Medicare allows 30 days for the health plan to resolve a member complaint. This complaint...

was received by Health Net on 9/25/15 so a response must be sent to the member no later then 10/25/15.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response does not provide enough information regarding the internal Health Net "grievance process", and suggests a lengthy process by which the Revdex.com is no longer involved. I want this matter resolved immediately, not through a lengthy 'grievance process.' I would accept this process if Health Net provides a date by which I will be contacted directly, providing it is a reasonable amount of time. In addition, I would like the Revdex.com to remain involved until my insurance application has been terminated and no charges applied to my credit card.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response of the business is to deal directly with them in the next 30 days. I have been dealing directly with them for over 4 months by phone and letter without success. They have refused to respond to all my telephone and letter requests.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Heath net has had another 30 days (over 180 days in total). I have not received any response from my Revdex.com complaint. I would like the complaint reopened. Thank you.[redacted]Regards,[redacted]

Hi [redacted], Health Net sent a written grievance response letter to Mr. [redacted] on 6/23/14 providing him with direction on how to resolve his issue. Please let me know if you need further information. Thank you.

Go far far away from this company. They took my payments but dropped me for non payment. It took me calling 10 times for anyone to even tell me this. All the other reps had just said they would resubmit the claim that was being denied. So now my son and I do not have heath insurance, but they have thousands of dollars of my money that they billed to my credit card every month as the premiums.

Now I am waiting for documents to sign for them to consider reinstating our policy but no one can tell me how long that will take and until then they are keeping my money.

Will Healthnet ever pay me for the multitude of hours I have spent waiting on hold to talk to people who don't know anything about what the [redacted] is going on? Here's what you can look forward to with Obamacare..."Can you please hold?...For like an hour?" Just to be told that I needed to be transferred to somebody else and wait on hold for another hour. Then that person tells you you need to call a different number so you can wait on hold for another hour. Oh! And this is after each person rambles a medical disclaimer so fast that you have no idea what they're saying and it takes them an entire minute, which feels like a another hour because you're already so stressed that you're waiting with match in hand sitting in a pool of gasoline that you've poured in the sign of an upside down pentagram around your body, just in case you feel like ending the torture now would be easier than trying to prolong it any further. So...long story short. Just set yourself on fire. Don't try to navigate the Healthnet website. You would be better off not having insurance and just paying cost for everything. This company is a scam, there is zero communication happening between departments, and mark my words...you will find out years from now that implementing this whole mandatory healthcare act was just a scam meant to steal billions and billions and billions of peoples' money and ultimately stress people out so much that they get sick to the point of needing healthcare. It's really sick what our government is doing. Just think about all the elderly populations and how they must be getting raped by this corruption. I'm moving to Canada.

During our review of the member's complaint [redacted], [redacted], called Mr. [redacted] to assist with resolving his issue. Mr. [redacted] informed Ms. [redacted] that he went back through healthcare.gov and picked another carrier for coverage. He started with the new carrier 3/1/14. Health Net will send Mr. [redacted] a closure letter with the review outcome.
Please let me know if you need any further information regarding this complaint.
Thank you.

Worst plan ever!
I bought this for my daughter.
They keep raising the rate $20 at a time, and customer service is horrible, they don't seem to know what they are doing. And the Nurse help line is horrible, I waited for 30 minutes before I hung up and just called the insurance that I have for myself through work.
They only gave me 6 months credit for the form 1095a and when I called, the prompts didn't work when I called. for example, you hit #1 for english and then #2 for current member, only to have a recorded message say this line is no longer available!
I had to go through the make a payment prompt to talk to some one.
They transferred me to Health care market place for my 1095 question and when it answered, it asked if I was calling from Utah!
Now I have to figure another way to get credit for paying for healthcare for the whole year!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This complaint has not been resolved. Health Net withdrew unauthorized money from my checking account.
Regards,[redacted]

Hi [redacted], Health Net sent a written grievance response letter to Mr. [redacted] on 6/23/14 providing him with direction on how to resolve his issue. Please let me know if you need further information. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They have spoken to the agent and stated that they have made a mistake on numerous occasions.  This is interrupting my prescribed health care and a new deductible year starts January 1, 2015.  30 days is unacceptable as I will not be able to obtain my health care as prescribed by the physician by the end of this deductible year.  This is a great injustice and health wise very risky for an insurance agency to operate this way.  The deductible and co-insurance has been met and I have been over charged.  This is proved through the EOBs submitted with the original complaint.  There is no grievance process needed.  It is in black and white, it needs corrected immediately as they have stated in order for me to obtain my prescribed treatments and procedures as prescribed by my physicians.

Regards,