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Health Network Laboratories Reviews (3)

November 14, Dear [redacted] ***, The Revdex.com:Thank you for bringing this to our attention.Our records show that our billing protocol has been followed.Patient had received bloodwork on 2/25/and a claim was sent to their insurance on 2/27/On 3/29/15, we received an acknowledgement from the insurance that the balance was applied to the patient’s deductibleThe patient should have also received their statement from the insurance stating the same informationPatient was sent two billing statements on 4/2/and 5/29/Patient did not respond via phone or mail regarding these statements and made no payment at this pointOur third attempt to collect his deductible was a letter that stated our intent of sending the account to collection if the account balance was not paid within daysThis letter was sent on 7/2/Here is a section of this letter:You have not responded to previous statements regarding your account balanceIn order to avoid your account being placed with our collection agency, please forward your payment for the account balance, along with this letter to the above address within days or visit www.HeallhNelworkLabs.com to pay this bill onlinePlease conlact our customer care department at the number listed above with insurance information if applicable at the time of service.If you have not received a previous invoice, please verify your address information with your local Post Office.If you have any questions or concerns please contact the toll free number listed above to speak with a customer care representative.The patient stated that he indicated his address change on the envelope when he sent in a paymentUnfortunately, we do not receive the envelopes from the bank that processes our paymentsFor this reason, there is an area on the payment stub to be used to indicate an address changeHad the patient paid when either of the prior invoices was sent, and if he would have filled this area out correctly, we would have been aware of the address changeIt appears that the patient made a payment when he received the past due letter, not when he received prior patient invoicesAt the point of a past due letter being sent, no more invoices are generated as the letter states the next step is to be reported to the collection agency if the account balance Is not paidThe past due letter clearly states if there are questions or concerns, to please contact our customer care department at the toll free number listed on the letter.On 7/6/we did receive a partial payment of less than 15% of the balance dueAs we only accept payment in full without patient contact and we had no contact from the patient, the account was then scheduled for collection and was sent to the collection agency on 10/5/The patient then contacted us on 11/5/15.To dale, we have contacted the collection agency with the patient’s correct address and have corrected our recordsPatient will be removed from collection if payment in full is received within the days allowed by the collection agencyAs a courtesy, we will extend another days for the patient to pay in fullThis unpaid balance was not reported on the patient’s credit report.Please let us know If you require any additional informationThank you Sincerely, Jennifer R Billing Supervisor

November 14, 2015Dear *** *** ***, The Revdex.com:Thank you for bringing this to our attention.Our records show that our billing protocol has been followed.Patient had received bloodwork on 2/25/and a claim was sent to their insurance on 2/27/On 3/29/15, we received an
acknowledgement from the insurance that the balance was applied to the patient’s deductibleThe patient should have also received their statement from the insurance stating the same informationPatient was sent two billing statements on 4/2/and 5/29/Patient did not respond via phone or mail regarding these statements and made no payment at this pointOur third attempt to collect his deductible was a letter that stated our intent of sending the account to collection if the account balance was not paid within daysThis letter was sent on 7/2/Here is a section of this letter:You have not responded to previous statements regarding your account balanceIn order to avoid your account being placed with our collection agency, please forward your payment for the account balance, along with this letter to the above address within days or visit www.HeallhNelworkLabs.com to pay this bill onlinePlease conlact our customer care department at the number listed above with insurance information if applicable at the time of service.If you have not received a previous invoice, please verify your address information with your local Post Office.If you have any questions or concerns please contact the toll free number listed above to speak with a customer care representative.The patient stated that he indicated his address change on the envelope when he sent in a paymentUnfortunately, we do not receive the envelopes from the bank that processes our paymentsFor this reason, there is an area on the payment stub to be used to indicate an address changeHad the patient paid when either of the prior invoices was sent, and if he would have filled this area out correctly, we would have been aware of the address changeIt appears that the patient made a payment when he received the past due letter, not when he received prior patient invoicesAt the point of a past due letter being sent, no more invoices are generated as the letter states the next step is to be reported to the collection agency if the account balance Is not paidThe past due letter clearly states if there are questions or concerns, to please contact our customer care department at the toll free number listed on the letter.On 7/6/we did receive a partial payment of less than 15% of the balance dueAs we only accept payment in full without patient contact and we had no contact from the patient, the account was then scheduled for collection and was sent to the collection agency on 10/5/The patient then contacted us on 11/5/15.To dale, we have contacted the collection agency with the patient’s correct address and have corrected our recordsPatient will be removed from collection if payment in full is received within the days allowed by the collection agencyAs a courtesy, we will extend another days for the patient to pay in fullThis unpaid balance was not reported on the patient’s credit report.Please let us know If you require any additional information.Thank youSincerely,Jennifer R. Billing Supervisor

November 14, 2015
Dear [redacted], The Revdex.com:Thank you for bringing this to our attention.Our records show that our billing protocol has been followed.Patient had received bloodwork on 2/25/15 and a claim was sent to their insurance on...

2/27/15. On 3/29/15, we received an acknowledgement from the insurance that the balance was applied to the patient’s deductible. The patient should have also received their statement from the insurance stating the same information. Patient was sent two billing statements on 4/2/15 and 5/29/15. Patient did not respond via phone or mail regarding these statements and made no payment at this point. Our third attempt to collect his deductible was a letter that stated our intent of sending the account to collection if the account balance was not paid within 30 days. This letter was sent on 7/2/15. Here is a section of this letter:You have not responded to previous statements regarding your account balance. In order to avoid your account being placed with our collection agency, please forward your payment for the account balance, along with this letter to the above address within 30 days or visit www.HeallhNelworkLabs.com to pay this bill online. Please conlact our customer care department at the number listed above with insurance information if applicable at the time of service.If you have not received a previous invoice, please verify your address information with your local Post Office.If you have any questions or concerns please contact the toll free number listed above to speak with a customer care representative.The patient stated that he indicated his address change on the envelope when he sent in a payment. Unfortunately, we do not receive the envelopes from the bank that processes our payments. For this reason, there is an area on the payment stub to be used to indicate an address change. Had the patient paid when either of the prior invoices was sent, and if he would have filled this area out correctly, we would have been aware of the address change. It appears that the patient made a payment when he received the past due letter, not when he received 2 prior patient invoices. At the point of a past due letter being sent, no more invoices are generated as the letter states the next step is to be reported to the collection agency if the account balance Is not paid. The past due letter clearly states if there are questions or concerns, to please contact our customer care department at the toll free number listed on the letter.On 7/6/15 we did receive a partial payment of less than 15% of the balance due. As we only accept payment in full without patient contact and we had no contact from the patient, the account was then scheduled for collection and was sent to the collection agency on 10/5/15. The patient then contacted us on 11/5/15.To dale, we have contacted the collection agency with the patient’s correct address and have corrected our records. Patient will be removed from collection if payment in full is received within the 30 days allowed by the collection agency. As a courtesy, we will extend another 30 days for the patient to pay in full. This unpaid balance was not reported on the patient’s credit report.Please let us know If you require any additional information.
Thank you
Sincerely,
Jennifer R. 
Billing Supervisor

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Address: 3535 North 5th Street Highway, Reading, Pennsylvania, United States, 19605

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