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Health Payment Solutions Inc.

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Health Payment Solutions Inc. Reviews (1)

On 9/6/*** *** brought in a Mackie SRMinto our shop for repairAt time of drop off, we told the customer it will take up to business days for the speaker to reach the bench for evaluationOn the 10th business day 9/the customer was told we verified the failure on the amp
moduleUpon ordering in a replacement amp module the part number from the service manual was not recognized on Mackie's websiteWe had to contact Mackie to place the order for the amp moduleWe were told the amp module was backordered10/updated customer - part on order, 10/updated customer waiting on back ordered part11/updated customer still waiting for partHe said he called Mackie and was told we should've received the part already but they'll look into it and call us11/Called Mackie, they just got them inThe amp module did NOT ship to usHe's emailing the warehouse to get it shipped out11/left message on customers answering machine letting him know Mackie just got the part in and they will get it shipped out in the next day or soReceived amp module on 11/Installed and completed the repair on 11/Left message on customers answering machine letting him know it’s ready for pickup11/Called customer to tell him the speaker is ready for pickupHe will not be not be able to pick it up from us until Friday 11/That's days after completion. Note: the person who filed the complaint is not the person who dropped off the speaker11/Lenton picked the unit up for Tryphena business days after completion date.Maybe the customer can complain to the manufacturer due to replacement part backorder which delayed service and is totally out of our control

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Address: 2850 Thornhills Ave SE Ste 112, Grand Rapids, Michigan, United States, 49546-7120

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