WARNING THIS IS A SCAM DON'T USE THIS TO PAY INVOICES
I OPTED TO MAKE A SINGLE PAYMENT. ALL INVOICES HEALTH PAYMENT SYSTEMS, HAD LISTED IN ITS RECORDS WERE DEDUCTED FROM MY BANK. THEY DID NOT AFFIRM IF PREVIOUS INVOICES WERE SATISFIED. WHERE IS THE MONEY THEY TOOK
I have reviewed the circumstances of Mr [redacted] ’s case and have determined that our third party billing team had an error in their business logic which led to multiple incorrect outbound customer contacts (phone calls/letters) coupled with subsequent disposition of open billing accounts into the collections process This error impacted Mr [redacted] and a few other specific accounts that had similar account attributes This issue has now been resolved *** takes these issues very seriously and although this is related to an independent third party, our customer experience is at risk In addition to fixing the initial issue at hand, we have worked with our third party partner to place balance/controls logic into our environment which will monitor and catch other occurrences akin to what took place with Mr [redacted] so that we may proactively address an error before it reaches a point like discussed in Mr [redacted] ’s complaintIn our investigation, a HPS customer account care supervisor has reached out to Mr [redacted] (and others impacted) to discuss this matter with our apologies and offer of any additional assistance As of this writing, we have not received a call back from Mr [redacted] but will continue to try to reach him through this weekI would be happy to discuss this at further length should you or Mr [redacted] have need
Ms [redacted] was looking for a refund to be sent back regarding an overpayment of around $on her prior billA refund check was printed and mailed on Wednesday the 29thUnfortunately the rep who spoke with Ms [redacted] was unaware that the check was in the process of being mailed when she called HPS We have attempted to contact Ms [redacted] several times via various phone numbers to ensure that she has received the refund and that all is now wellWe will continue to attempt to reach her
I have reviewed the circumstances of Mr [redacted] ’s case and have determined that our third party billing team had an error in their business logic which led to multiple incorrect outbound customer contacts (phone calls/letters) coupled with subsequent disposition of open billing accounts into the collections process This error impacted Mr [redacted] and a few other specific accounts that had similar account attributes This issue has now been resolved *** takes these issues very seriously and although this is related to an independent third party, our customer experience is at risk In addition to fixing the initial issue at hand, we have worked with our third party partner to place balance/controls logic into our environment which will monitor and catch other occurrences akin to what took place with Mr [redacted] so that we may proactively address an error before it reaches a point like discussed in Mr [redacted] ’s complaintIn our investigation, a HPS customer account care supervisor has reached out to Mr [redacted] (and others impacted) to discuss this matter with our apologies and offer of any additional assistance As of this writing, we have not received a call back from Mr [redacted] but will continue to try to reach him through this weekI would be happy to discuss this at further length should you or Mr [redacted] have need
Ms [redacted] was looking for a refund to be sent back regarding an overpayment of around $on her prior billA refund check was printed and mailed on Wednesday the 29thUnfortunately the rep who spoke with Ms [redacted] was unaware that the check was in the process of being mailed when she called HPS We have attempted to contact Ms [redacted] several times via various phone numbers to ensure that she has received the refund and that all is now wellWe will continue to attempt to reach her