Health Plus Pharmacy Corporation

I am the [redacted] of HealthPlus Pharmacy and I apologize for your negative experience at my establishmentFor our patients' and customers' safety and hygiene, it is our store policy to not allow any returns and exchanges on all surgical support items such as the item purchased by the customerIt is clearly posted on many signs near the cash register and my staff is also trained to verbally remind any customer that purchases of these items are not refundable nor returnable due to sizing issuesMy staff is also thoroughly trained to assist in the selection of such items if any questions are presented before purchaseA receipt is also always given for every purchase in the storeIt is either always handed to the customer or placed into the bag with the itemI apologize if there is any confusion on both mattersI strive to deliver excellent service to all our customers and I will address my staff to ensure that another incident o f such misunderstanding is avoided [redacted] ***

I am the [redacted] of HealthPlus Pharmacy and I apologize for your negative experience at my establishment. For our patients' and customers' safety and hygiene, it is our store policy to not...

allow any returns and exchanges on all surgical support items such as the item purchased by the customer. It is clearly posted on many signs near the cash register and my staff is also trained to verbally remind any customer that purchases of these items are not refundable nor returnable due to sizing issues. My staff is also thoroughly trained to assist in the selection of such items if any questions are presented before purchase. A receipt is also always given for every purchase in the store. It is either always handed to the customer or placed into the bag with the item. I apologize if there is any confusion on both matters. I strive to deliver excellent service to all our customers and I will address my staff to ensure that another incident o f such misunderstanding is avoided. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
That was clearly not the case.  The staff did not assist with the sizing nor was I made aware that there were no fair exchange for sizes allowed.  I am sure a refund or exchange now is highly unlikely based on the horrible customer service that I encountered.  I just want management and the proper departments to be made aware of this.  In hopes that the store can reflect and better train their staff in the future.  This is very unfair to the customers and the store should consider making their policies more clear and improve on their customer service.  Management needs to be made accountable for the sake of future customers. 
 
 
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Sincerely,[redacted]

Review: To whom it may concern,My name is [redacted] and I was directed to you after my call to [redacted]. I am writing to you as I felt really frustrated and helpless from my experience at Health Plus Pharmacy (business card attached), which is located in [redacted]. I was at their pharmacy to fill out a few prescriptions on 10/**/14. At the same time, I also purchased an Orthopedic Sacro Belt (attached). I was told that I can not try on the belt but was assured that I can bring it back for a fair exchange if it doesn't fit. They also didn't provide me a receipt for my purchase. On 10/**/14, I return to the store in an attempt for a fair exchange for a smaller size that they promised.Speaking to the same worker that had sold me the belt, I was now told that "All sales are final" and that they won't give me a fair exchange. The product was still in the same condition as purchased and there was no signs in the store that states "All sales are final." I tried to plead my case that I was promised that a fair exchange was allowed and I even tried to escalate to the [redacted]. I was ignored the whole time and even told to leave the Pharmacy store.I understand that not much can be done now but I just want your department to be aware of the situation so future customers will not have to go through the same distress that I encountered. I am very concerned and appalled by their poor business practice.I am very concerned and appalled by their poor business practice.Thanks,[redacted]###-###-####Desired Settlement: A fair exchange of the product (for a smaller size) would be great. I understand that this might not be feasible at this point but I just want your department to be aware of the situation so future customers will not have to go through the same distress that I encountered.

Business

Response:

I am the [redacted] of HealthPlus Pharmacy and I apologize for your negative experience at my establishment. For our patients' and customers' safety and hygiene, it is our store policy to not allow any returns and exchanges on all surgical support items such as the item purchased by the customer. It is clearly posted on many signs near the cash register and my staff is also trained to verbally remind any customer that purchases of these items are not refundable nor returnable due to sizing issues. My staff is also thoroughly trained to assist in the selection of such items if any questions are presented before purchase. A receipt is also always given for every purchase in the store. It is either always handed to the customer or placed into the bag with the item. I apologize if there is any confusion on both matters. I strive to deliver excellent service to all our customers and I will address my staff to ensure that another incident o f such misunderstanding is avoided. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That was clearly not the case. The staff did not assist with the sizing nor was I made aware that there were no fair exchange for sizes allowed. I am sure a refund or exchange now is highly unlikely based on the horrible customer service that I encountered. I just want management and the proper departments to be made aware of this. In hopes that the store can reflect and better train their staff in the future. This is very unfair to the customers and the store should consider making their policies more clear and improve on their customer service. Management needs to be made accountable for the sake of future customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,