Health Republic Insurance

December 28, Revdex.com Service New Jersey [redacted] Re: Revdex.com Complaint # [redacted] Revdex.com: Please note that we have corrected *** [redacted] ’s account, as she is now activeIn addition her claims have been send for reprocessingWe apologize for any inconvenience this may have caused her Please contact me at [redacted] should you have any questionsThank you, [redacted] Compliance Analyst Copy: [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: This happened almost monthly from February thru 12/28/2015!! I switched for next year! Regards, [redacted]

[redacted] Revdex.com Service New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, New Jersey Re: [redacted] Ms [redacted] Please note that we will issuing a credit on the member’s accountWe apologize for any inconvenience this may have caused him Please contact me should you have any questions Thank You, [redacted] Compliance Analyst

I am responding back to Revdex.com of NJ. I have not seen the refund of $that was suppose to be posted back to my *** credit card back on May 17, with TriStar. They had my old *** Credit Card number ending in (***). A new card was recently sent out ending in (***)A favor of your reply is appreciated.If you need further information, please let me know.Kind regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution, a work in progress, seems like it will probably be satisfactory to me
Regards,
*** ***

Revdex.com:Please note that we are currently working with Mr*** *** to resolve his concernsPlease contact me at *** should you have any questions

March 9, 2016 Revdex.com Service New JerseyWhitehorse-Hamilton Square RoadBuilding A, Suite 202Hamilton, New Jersey 08690 Re: Revdex.com Complaint #***- *** *** Revdex.com:We are disappointed that Ms*** did not provide you with all of
the facts regarding her complaint, and instead chose to bad mouth both myself and Health Republic Insurance of New Jersey First, I do not claim to be the Vice President of Compliance, I am in fact the Vice President of Compliance and complaints such as hers are escalated to me for review In reviewing her complaint, she wanted her paid through date changed from November 30, to December 31, 2015, which we cannot do because she last paid a premium in November When she contact us in late November, her invoice showed a $balance so we would not accept any money from her The invoice she received on or around December 28, included the December premium which she stated she could not make payment because she had already used those funds Her other concern was being penalized by the IRS for not having Insurance for months In our telephone conversation on March 8th and in a letter the same day, I advised her that if the IRS had a question regarding why she did not have insurance in December 2015, I would advise them I advised her that although I cannot provide her with Tax advice, the IRS penalty she is referring to may only apply to those who had more than a three month period in which they did not have health insurance in a calendar year I even provided her with a link to the IRS website shown below: *** *** *** ***To reiterate, we will not change the paid through date from November to December as she did not make a premium payment for the month of December 2015. Thank you, Robert ***Vice President of Compliance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ** ***

RevDex.com:Please note that our Member Services Department attempted
to contact Mrs*** *** on October 20, to advise her to disregard the
invoices she has been receivingMrs*** *** does not have any
outstanding balanceWe apologize for any inconvenience this may
have caused
her. Please contact me at ###-###-####
should you have any questionsThank
you,

Revdex.com, The member's complaint has been forwarded to the appropriate department for review, we will be reaching to the member within the next five business days. Sincerely, HRINJ Compliance Department

Revdex.com:
On Thursday October 22, 2015, I have reviewed the response made by the business, at 11:52am, in reference to complaint ID ***, and find that this resolution is satisfactory to me

Health Republic insists that the Government Marketplace is to blame for the issue with my tax credit, but the Marketplace assures me that this is false. Also, in Health Republic's reply to me, the ignored most of the points of my complaint. There is no mention of the issue of my credit score, nor any mention of the fact that I had to pay 600% the agreed upon copay for my medicine because of Health Republic's own ineptitude (and should be reimbursed for that), and that only after experiencing the effects of withdrawal. The Government assures me that Health Republic is not to be trusted in this matter, and it is being taken up with the DOBI. Also, they tell me that I am covered for 2016 if I pay them 550$, (another feature that they do not mention in their reply), but the Marketplace tells me that Health Republic won't even be active in New Jersey for 2016, so that seems to be yet another lie from the business in question.
Regards,
[redacted]

Revdex.com:   Please note that on June 7, 2016 our Member Services Representative telephone the member to discuss the credit on their account. The member can contact our Member Services Department by calling [redacted] and mention this case [redacted].     Thank You,                       [redacted]     Compliance Analyst
[redacted]            [redacted]

December 28, 2015 Revdex.com Service New Jersey [redacted] Re: Revdex.com Complaint # [redacted] Revdex.com: Please note that we have corrected [redacted]. [redacted]’s account, as she is now...

active. In addition her claims have been send for reprocessing. We apologize for any inconvenience this may have caused her.  Please contact me at [redacted] should you have any questions. Thank you, [redacted] Compliance Analyst Copy: [redacted]
 [redacted]

Complaint: [redacted]
I am rejecting this response because:
This happened almost monthly from February 2015 thru 12/28/2015!! I switched for next year!
Regards,
[redacted]

[redacted] Revdex.com Service New Jersey 12623 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, New Jersey 08690   Re: [redacted]   Ms. [redacted]   Please note that we will issuing a credit on the member’s account. We apologize for any...

inconvenience this may have caused him.  Please contact me should you have any questions.      Thank You,       [redacted]     Compliance Analyst

Please note that we have updated Mr. [redacted] account, he is currently active with no gap in coverage. This was a subsidy issue that is handled by the Market Place. On December 24, 2015 Our Member Services Department telephoned Mr. [redacted] to advise him that his policy has been...

reinstated. Please contact me at [redacted] should you have any questions.