Health & Weight Loss Clinic

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Greetings,The gentleman in question walked into our store in his professional capacity as a salesman for his workWhen offered his business card I inquired about the nature of the services/goods offeredHe briefly explained, then asked what we do in our storeI informed him of the nature of our goods and services and he was pleased to have found us because he’d had a desire recently to make some changes, and what we offered was what he needed.Before he left my store he had chosen to schedule a consultation for the following dayAnd he was excited!The following day he came in for his consultation and was very pleased with the information he learned, and anxious to get started.Following the consultation he was given a list of recommendations, and the what, when, and why was explained.Now, the majority of our products come in sizes (caps, caps, caps), affording customers the option of purchasing small amounts; however, when he was asked if he would like to purchase the recommended products with us, that day, he chose to purchase a full one-month supply instead of smaller amounts.Posted conspicuously throughout the building, including right near the check-out, is our return policy which reads, “ You may return new, unopened items within days of purchase (with the receipt) for full store creditNo cash refundsStore credit only.”This gentleman returned the following day with his months’ worth of product, all unopened, asking for a returnHe seemed embarrassed and disappointedHe expressed that he wants to use the products and wants to follow the recommendations made to him, as he knows it will help him achieve his health goals; however, his sweetheart was not as excitedIt seems the cost of his purchase caught her off guardI might have felt the same way had my honey not talked with me firstIt then fell to me to sympathize with him as well as explain to him that our Return Policy allows for a store credit, but not a refund.He resigned himself to that, accepting the $store credit and leaving with much the same disappointment he came in with.That being said In light of all of this information and the misunderstanding within their family, we will gladly refund the full purchase amount back to the credit cardAll they need to do is bring in the card with applicable receipts.Further in consideration of the fact that he was so pleased and excited to have found answers with us and to begin using the products, we would like to invite him back as our guest, with all costs – consultations, products, etc– 100% on us for the next months (with no commitment to continue after that point)This way he can see results, and his sweetheart won’t need to worry about cost.Happy weekend!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Greetings,The gentleman in question walked into our store in his professional capacity as a salesman for his workWhen offered his business card I inquired about the nature of the services/goods offeredHe briefly explained, then asked what we do in our storeI informed him of the nature of our
goods and services and he was pleased to have found us because he’d had a desire recently to make some changes, and what we offered was what he needed.Before he left my store he had chosen to schedule a consultation for the following dayAnd he was excited!The following day he came in for his consultation and was very pleased with the information he learned, and anxious to get started.Following the consultation he was given a list of recommendations, and the what, when, and why was explained.Now, the majority of our products come in sizes (caps, caps, caps), affording customers the option of purchasing small amounts; however, when he was asked if he would like to purchase the recommended products with us, that day, he chose to purchase a full one-month supply instead of smaller amounts.Posted conspicuously throughout the building, including right near the check-out, is our return policy which reads, “…You may return new, unopened items within days of purchase (with the receipt) for full store creditNo cash refundsStore credit only.”This gentleman returned the following day with his months’ worth of product, all unopened, asking for a returnHe seemed embarrassed and disappointedHe expressed that he wants to use the products and wants to follow the recommendations made to him, as he knows it will help him achieve his health goals; however, his sweetheart was not as excitedIt seems the cost of his purchase caught her off guardI might have felt the same way had my honey not talked with me firstIt then fell to me to sympathize with him as well as explain to him that our Return Policy allows for a store credit, but not a refund.He resigned himself to that, accepting the $store credit and leaving with much the same disappointment he came in with.That being said… In light of all of this information and the misunderstanding within their family, we will gladly refund the full purchase amount back to the credit cardAll they need to do is bring in the card with applicable receipts.Further… in consideration of the fact that he was so pleased and excited to have found answers with us and to begin using the products, we would like to invite him back as our guest, with all costs ??" consultations, products, etc??" 100% on us for the next months (with no commitment to continue after that point)This way he can see results, and his sweetheart won’t need to worry about cost.Happy weekend!

Greetings,The gentleman in question walked into our store in his professional capacity as a salesman for his work. When offered his business card I inquired about the nature of the services/goods offered. He briefly explained, then asked what we do in our store. I informed him of the nature of our...

goods and services and he was pleased to have found us because he’d had a desire recently to make some changes, and what we offered was what he needed.Before he left my store he had chosen to schedule a consultation for the following day. And he was excited!The following day he came in for his consultation and was very pleased with the information he learned, and anxious to get started.Following the consultation he was given a list of recommendations, and the what, when, and why was explained.Now, the majority of our products come in 3 sizes (30 caps, 60 caps, 120 caps), affording customers the option of purchasing small amounts; however, when he was asked if he would like to purchase the recommended products with us, that day, he chose to purchase a full one-month supply instead of smaller amounts.Posted conspicuously throughout the building, including right near the check-out, is our return policy which reads, “…You may return new, unopened items within 30 days of purchase (with the receipt) for full store credit. No cash refunds. Store credit only.”This gentleman returned the following day with his months’ worth of product, all unopened, asking for a return. He seemed embarrassed and disappointed. He expressed that he wants to use the products and wants to follow the recommendations made to him, as he knows it will help him achieve his health goals; however, his sweetheart was not as excited. It seems the cost of his purchase caught her off guard. I might have felt the same way had my honey not talked with me first. It then fell to me to sympathize with him as well as explain to him that our Return Policy allows for a store credit, but not a refund.He resigned himself to that, accepting the $368.89 store credit and leaving with much the same disappointment he came in with.That being said… In light of all of this information and the misunderstanding within their family, we will gladly refund the full purchase amount back to the credit card. All they need to do is bring in the card with applicable receipts.Further… in consideration of the fact that he was so pleased and excited to have found answers with us and to begin using the products, we would like to invite him back as our guest, with all costs – consultations, products, etc. – 100% on us for the next 3 months (with no commitment to continue after that point). This way he can see results, and his sweetheart won’t need to worry about cost.Happy weekend!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]