Health Wrist Band USA

I would like to start by saying our company... is here to help people in utilizing minerals like negative ions to better assist their physical and problematic needs. We have regular customers who come back to us time and time again because of the health benefits they have received from our health wristbands. The reason is because negative ions are proven by various studies that have indicated having beneficial properties like magnets, far infrared ray (FIR) and Germanium powder which helps reduce stress, decrease symptoms of physical pain, and increases ones focus. At the same time we do understand that for one reason or another a customer may not be satisfied with our product therefore, if they have paid full price then return policy is granted 100% of the time. Unfortunately if a customer have purchased a bracelet thats on sale there are no refunds and that has been our company policy from the beginning. Although we stand firm with our company policy we want to be able to please all of our customers the best way we can therefore, we have offered to exchange the bracelet for one of our other bracelets. The following bracelets are available for exchange include: sports wrist band made with an elastic rubber band containing the beneficial minerals or another one of our gold/ silver/ titanium wrist bands. Also, we can provide the client with store credit and send them a gift certificate to use towards another future purchase. Thank you for your cooperation and HealthWristBand USA is here to help you the best way we can.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I understand the message from THE COMPANY, however, that is NOT the information that was provided by the REORESENTATIVE at the time of my purchase. It is unfortunate that your representative provided incorrect information. He was specifically asked about the return policy and his answer was witnessed by 6 people. An exchange or credit will not resolve my complaint. As quick as your representatives was to bargain, so am I. Refund half of my purchase. The original prices are in the hundreds, seems fair we could compromise.]
Regards,
[redacted]

I would like to start by saying our company is here to help people in utilizing minerals like negative ions to better assist their physical and problematic needs. We have regular customers who come back to us time and time again because of the health benefits they have received from...

our health wristbands. The reason is because negative ions are proven by various studies that have indicated having beneficial properties like magnets, far infrared ray (FIR) and Germanium powder which helps reduce stress, decrease symptoms of physical pain, and increases ones focus. At the same time we do understand that for one reason or another a customer may not be satisfied with our product therefore, if they have paid full price then return policy is granted 100% of the time. Unfortunately if a customer have purchased a bracelet thats on sale there are no refunds and that has been our company policy from the beginning. Although we stand firm with our company policy we want to be able to please all of our customers the best way we can therefore, we have offered to exchange the bracelet for one of our other bracelets. The following bracelets are available for exchange include: sports wrist band made with an elastic rubber band containing the beneficial minerals or another one of our gold/ silver/ titanium wrist bands. Also, we can provide the client with store credit and send them a gift certificate to use towards another future purchase. Thank you for your cooperation and HealthWristBand USA is here to help you the best way we can.

I would like to start by saying our company...

is here to help people in utilizing minerals like negative ions to better assist their physical and problematic needs. We have regular customers who come back to us time and time again because of the health benefits they have received from our health wristbands. The reason is because negative ions are proven by various studies that have indicated having beneficial properties like magnets, far infrared ray (FIR) and Germanium powder which helps reduce stress, decrease symptoms of physical pain, and increases ones focus. 
At the same time we do understand that for one reason or another a customer may not be satisfied with our product therefore, if they have paid full price then return policy is granted 100% of the time. Unfortunately if a customer have purchased a bracelet thats on sale there are no refunds and that has been our company policy from the beginning. Although we stand firm with our company policy we want to be able to please all of our customers the best way we can therefore, we have offered to exchange the bracelet for one of our other bracelets. The following bracelets are available for exchange include: sports wrist band made with an elastic rubber band containing the beneficial minerals or another one of our gold/ silver/ titanium wrist bands. Also, we can provide the client with store credit and send them a gift certificate to use towards another future purchase. Thank you for your cooperation and HealthWristBand USA is here to help you the best way we can.