Healthcare Connections

Complaint: [redacted] I am rejecting this response because: No one from your clinic bothered to research your said findings or reached out to the party involvedYour policy is not clear about charges and we were told to enter the clinic for a wound check not an official check with a doctorWe were told explicitly that it was free of charge, excused from the billing counter on check out and later billedwe didn't ask to see a doctor!! It was inappropriate to approach anyone as a disruptive patientNO DISRUPTION WAS MADE UNTIL YOUR STAFF MEMBER AGGRESSIVELY ENTERED THE ROOM MAKING ACCUSATIONSTHIS IS WHY WE WERENT ASKED TO LEAVE BY YOUR MANAGER BECAUSE WE DIDNT DO ANYTHING WRONG OR OUT OF SORTSBUT YOUR EMPLOYEE DIDThe way you lure people in for a follow up treatment and then bill them is called BAIT AND SWITCHYou should review your policies with your employees so they do attempt to swindle additional money out of the populationIts gross!!! I made an accurate account of what occurred and still, you have not listened one bitAs I indicated, I have POA and requested to send it in to you when your next RUDE EMPLOYEE hung up on me for no good reasonthe way you treat people in your clinic and in your billing department is ATROCIOUS!!! And it frankly is the opposite of helping those in need Regards, ***