Healthcare Solutions

I'm writing to address the complaint made on Dec I was informed of the situation monday morning and was then contacted by the client who informed me of the situationUnderstandably, she was frustrated and should have been fit properly by our staff in the first placeI indicated to her that she was welcome to come in and we would gladly do the exchange so long as her demeanor was better than when she had come in as she treated the staff extremely poorly, going so far as calling them obscenitiesI indicated to her that this was not acceptable and makes people less inclined to want to helpIn the end I resolved the issue as it was our error in not having fit herA manager does need to approve this kind of return as it is an item that is placed directly against the skin and we have a strict policy regarding returns on items that touch the skin, for hygenic reasonsThank you so much for taking the time to address the situation and hopefully the client's mask is now working properly for her

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Dear Ms. ***, Please let me extend our deepest apologies regarding the return of the shoes for your mother. We have looked into this situation and understand it was poorly handled and your request and dispute should have been immediately directed to a senior management staff... member. We at healthcare solutions strive to achieve the upmost customer satisfaction, especially when dealing with elderly or sick family members who are unable to come directly into our store and rely on family such as yourself to help make them comfortable. You are more than welcome to bring the aforementioned shoes into our north location for a full refund, based on the information you were given on the date of purchase, given that the shoes were not worn because they did not fit properly. Again please accept our apologies for the hassle and trouble you have gone through. We would be happy to help you choose something more suitable or simply provide a full refund. We look forward to hearing from you. If you have any questions at all, please do not hesitate to call myself or C [redacted] at [redacted] . Thank youDanielle Scholotiuk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I'm writing to address the complaint made on Dec I was informed of the situation monday morning and was then contacted by the client who informed me of the situationUnderstandably, she was frustrated and should have been fit properly by our staff in the first placeI indicated to her that she
was welcome to come in and we would gladly do the exchange so long as her demeanor was better than when she had come in as she treated the staff extremely poorly, going so far as calling them obscenitiesI indicated to her that this was not acceptable and makes people less inclined to want to helpIn the end I resolved the issue as it was our error in not having fit herA manager does need to approve this kind of return as it is an item that is placed directly against the skin and we have a strict policy regarding returns on items that touch the skin, for hygenic reasonsThank you so much for taking the time to address the situation and hopefully the client's mask is now working properly for her

Dear Ms***, Please let me extend our deepest apologies regarding the return of the shoes for your motherWe have looked into this situation and understand it was poorly handled and your request and dispute should have been immediately directed to a senior management staff
memberWe at healthcare solutions strive to achieve the upmost customer satisfaction, especially when dealing with elderly or sick family members who are unable to come directly into our store and rely on family such as yourself to help make them comfortable. You are more than welcome to bring the aforementioned shoes into our north location for a full refund, based on the information you were given on the date of purchase, given that the shoes were not worn because they did not fit properly. Again please accept our apologies for the hassle and trouble you have gone throughWe would be happy to help you choose something more suitable or simply provide a full refundWe look forward to hearing from youIf you have any questions at all, please do not hesitate to call myself or C*** at ***. Thank youDanielle Scholotiuk

I'm writing to address the complaint made on Dec 10. I was informed of the situation monday morning and was then contacted by the client who informed me of the situation. Understandably, she was frustrated and should have been fit properly by our staff in the first place. I indicated to her that she...

was welcome to come in and we would gladly do the exchange so long as her demeanor was better than when she had come in as she treated the staff extremely poorly, going so far as calling them obscenities. I indicated to her that this was not acceptable and makes people less inclined to want to help. In the end I resolved the issue as it was our error in not having fit her. A manager does need to approve this kind of return as it is an item that is placed directly against the skin and we have a strict policy regarding returns on items that touch the skin, for hygenic reasons. Thank you so much for taking the time to address the situation and hopefully the client's mask is now working properly for her.

Dear Ms. [redacted],     Please let me extend our deepest apologies regarding the return of the shoes for your mother. We have looked into this situation and understand it was poorly handled and your request and dispute should have been immediately directed to a senior management staff...

member. We at healthcare solutions strive to achieve the upmost customer satisfaction, especially when dealing with elderly or sick family members who are unable to come directly into our store and rely on family such as yourself to help make them comfortable.     You are more than welcome to bring the aforementioned shoes into our north location for a full refund, based on the information you were given on the date of purchase, given that the shoes were not worn because they did not fit properly.     Again please accept our apologies for the hassle and trouble you have gone through. We would be happy to help you choose something more suitable or simply provide a full refund. We look forward to hearing from you. If you have any questions at all, please do not hesitate to call myself or C[redacted] at [redacted]. Thank youDanielle Scholotiuk

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]