HealthEast Care System

Thank you for your email regarding Mr*** *** dated February 6, As noted below, a HIPAA release was offered and accepted by Mr*** on February 6, As I shared yesterday, I spoke with Mr*** on February 26, 2018, and resolved his concern directly with himWe
discussed that he had been admitted to Post Procedure Care after his surgery and that a patient will not experience any difference in Inpatient vsPost Procedure care in that they are in a patient room with medical staff providing the care the physician ordered. A patient is often placed in Post Procedure Care following an Outpatient procedure if the physician determines they are not ready to be discharged and require additional short term care and monitoringAn apology was offered if his physician’s office had told him that having surgery at the hospital would be considered an inpatient status. In review of the account, Mr*** had paid the account in fullWe discussed his decision not to complete the HealthEast Financial Aid ApplicationI explained that HealthEast is not able to extend long term payment plansHowever, HealthEast has a no interest loan available to patients and families through the Clear Balance Loan program and encouraged him to contact HealthEast Patient Financial Services in the future. Thank you for giving me the opportunity to work on behalf of Mr***. I sincerely regret any frustration or inconvenience experienced by himIt is the goal of HealthEast to thoroughly investigate our patient’s concerns, with a commitment to excellent patient and family serviceHe can contact me directly if he has further questions. Sincerely,Pamela ***, RN BSNDirector Customer Advocacy Department*** *** *** ** *** ***StPaul, MN

Thank you for your email regarding Mr*** *** dated October 2, Your letter did not contain a Release of Information signed by Mr***Due to federal privacy laws, I am unable to release information to you. HealthEast has responded directly to Mr*** regarding his
concerns