HealthFirst

I went into Viera hospital which I received horrible service and a large bill after insurance. Called Health First to go on a Payment plan. They told me they only give 18 months to pay the bill otherwise you go to collections. I told them I couldn't pay that kind of money every month, they were that is what we offer. I said this is during Covid, you can't extend the time, there answer was no, this is what it is. I told them that is horrible customer service, the entire world is cutting people breaks because of Covid. What a bunch of greedy, cold people. I will never deal with Health First again. There are other places to go that are not cold hearted and all about the money.

Revdex.com:At this time, I have not been contacted by Healthfirst, Incregarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by HealthFirst regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Healthfirst, Incregarding complaint ID [redacted] They seem to not care what we think of them.Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Healthfirst, Incregarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We will accept the "refund" As we have not yet made payment, we assume that the balance will now be $ Sincerely, [redacted] ***

Revdex.com:I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have shipped the product back and am awaiting the credit to zero out my balance I want my account completely closed and no further contact from HealthFirst.Sincerely, *** ***

This shipment was the first refill for the emergency medical kit DrS*** ordered directly from HealthFirst in July of The replenishment service is included with every kit sale and continues unless a customer notifies us in advance that they would like to cancel At this time, we
will gladly reship the medications needed for the emergency medical kit or issue a refund if the doctor does not wish to maintain their kit going forward Please let us know which method you prefer, as both options were provided in the desired resolution

All HealthFirst emergency medical kits include the automatic replenishment serviceThe intention of the service is to help medical professionals keep their emergency kit up to date and remain prepared for an emergency without using valuable internal resources to manage the individual item
attributes. HealthFirst has not required our customers to sign contracts that lock them into our service, instead we send advance shipment notifications via email and mail in the month prior to a pending shipment. This notices outline the pending shipment, including cost, provides a contact phone number should the customer wish to change or stop service prior to shipment. If we do not receive a contact, the shipment is automatically sent as scheduled. The emergency kit in question was ordered October 19, and has been on the service since the original sale. Per DrP***'s request in January 2018, the service on the account has been terminated and a request to credit *** has been submitted

Thank you for bringing the service failure to my attention. I apologize for our failure to meet expectations in handling your concerns the first time. In regard to the original billing/service issue, we have issued credits for the invoices and there is zero balance due on
the account. Additionally, the automatic refill service has been terminated and no future shipments will be sent without prior authorization from the doctor

Return label sent to customer Once medications received back at our facility, we will dispose using a reverse distributor and credit the customers account The account has been suspended, no future shipments to be sent

After reviewing Dr***'s account, it appears that the customer did not recall receiving the shipment that was sent 12/04/2014. At this time a credit has been issued against ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will accept the "refund".  As we have not yet made payment, we assume that the balance will now be $0.00.
Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]