Healthgrades

I am rejecting this response because: Posing as a public service and consumer watchdog organization, Healthgrades maintains the scurrilous business practice of not verifying the truthfulness and legitimacy of their reviewers, not holding them to the Terms of Service which the reviewers must accept in order to post a review on their siteHealthgrades does the public a grave disservice by giving an aura of legitimacy to libelous defamatory and materially opinions of those who have never been customers of the health care providerSee my previous complaints for details that support my allegation.
Sincerely,
*** ***

Thank you for contacting Healthgrades via the Revdex.com
We immediately removed your home address on 12/10/when you phoned HealthgradesWe apologize again for thisWe never intended to publish a residential address
One of the data sources Healthgrades uses listed this residential address
as a business practice addressHealthgrades intent is to collect the most accurate and complete information for all provider profiles
Regards,
*** ***

Dear Dr***, Thank you for contacting Healthgrades via the Revdex.com. I also appreciate you taking time from your busy schedule to speak to me two times on 4/17/17. I believe that we have resolved this issue and the conclusion is amicable for both partiesIf you need anything
further, please feel free to reach out to me either by phone or email. Best regards, *** ***Healthgrades Operating Company, Inc

Dear *** ***, I am sorry you are dissatisfied however Healthgrades conclusions remain the same. Respectfully,*** ***Healthgrades Operating Company, Inc

Dear *** ***, Thank you for contacting Healthgrades via the Revdex.comI have again reviewed your information on Healthgrades.com. On 8/20/you sent in a complaint regarding the classification of the disciplinary data. Although our sanction information was correct, we changed the action
to ‘other’ and notified Ms***. On 3/4/16, Ms*** again sent in a second email, now unhappy that we have the board order on the profile. On 6/19/14, the *** ** *** *** ** *** issues an Order of Release, which is posted on Ms***’s Healthgrades.com profile. It is Healthgrades policy to report board action history for the previous five years except when there is a revocation or surrender. Disciplinary actions follow the provider and this order will automatically fall off in years from the date of the order. I trust this response resolves the issue. Regards, *** ***

Complaint: ***
I am rejecting this response because: Again, *** *** you have never answered my questions and concerns You always seem to attack me and not address the underlying concern I have never contacted Healthgrades via of email concerning this problem So, please stop making false/fraudulent allegations about me I contacted Healthgrades via of telephone and left a message, but I have never sent an email directly to Healthgrades I have only contacted you through the Revdex.com website and I have never given you my permission via of email to contact me at the Drs office Again, per Healthgrades agreement with the Revdex.com, you are only to contact me through the information I provided to the Revdex.com.I did nothing wrong with rating the Dr., I am a patient and I have every right to grade him, so please stop saying you embarrassed me, because I did nothing wrong and this has been confirmed from the local medical associations So, stop making allegations Like I said before you stated you have removed my surveys, but I have pictures documenting random times within the past year, as well as before the complaint and even after your statement and it seems none have been removed So, If I did something so bad and fraudulent that you were going to expose and embarrass me, why haven't the numbers changed? IT SEEMS LIKE THE ONE EXPOSED IS HEALTHGRADES, USING MY PERSONAL INFORMATION!I am not the only one that has this issue with your website, there are lots of complaints about the same problem Healthgrades Wiki page has articles stating these factsAgain, I ask you to please answer the questions regarding who regulates your website and who is Healthgrades accountable too? Why do you keep on attacking me and not addressing the issue? It seems like you, *** *** always make threats and we too will be monitoring your website for accuracy.
Sincerely,
*** ***

Thank you for contacting Healthgrades via the Revdex.com. Your case has been sent to me to review. Healthgrades provides information on healthcare providers as a free service to consumers, patients and other healthcare professionals. In its provision of this service, Healthgrades
aggregates information related to provider practices from publicly available sources. Because you are a practicing provider and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades’ policies prohibit me from completely removing this profile information from our website. However, while we collect information that is in the public domain for licensed healthcare providers, many providers elect to manage their own profiles for free on our website and update them with their most current information. Or if you have updates you may let me know and I will make the updates. Regards,*** ***

Dear *** * *** ** Thank you for contacting Healthgrades via the Revdex.com. Your case has been sent to me to review. I do apologize for the length of time it took to get back to you regarding the investigation. We work investigation cases in the order we receive them.
The investigation has been complete and you should have received notification from the audit team regarding the outcome in a separate email. If not, please let me know and I will resend the communication to you. We do allow providers to respond to patient comments/opinions. They may do so through our free provider portal: https://update.healthgrades.com/account/sign-in Once you have logged in, click on ‘Your Voice’ in the left hand rail, then click on ‘Response to Patient Satisfaction Surveys’. This response will be prominently displayed on the survey page above the individual opinions/comments. Regards,*** ***

Dear *** *** ***Thank you for contacting Healthgrades via the Revdex.com.We did receive your complaint via our contact us form on 3/24/17, asking for us to remove the personal address however, that address was not identified in the correspondence sent. Healthgrades responded on
3/27/to the email address supplied asking for a correct address/phone number because we had more than one address for the provider. We did not get a response back from you. I do apologize however, ~ the rep should have kept your case open and emailed you a second time because of the concern of the residential address. It is never Healthgrades intent to display a residential address. I have removed the address in question. This will replicate to our consumer site within 24-business hours. I trust this email resolves this complaint. Please feel free to reach out directly if you have further questions.Regards, *** ***Healthgrades Operating Company, Inc

Thank you for your additional response. We have gone back today and there was a couple of stars that were missed ~ so thank you for alerting me of that. You will hear from the investigation team today of what will occur but the short of it is that additional stars (good and bad) will be suppressed. Please feel free to reach out to me directly on Monday if you have questions.Regards,*** ***Healthgrades

Initial Business Response /* (1000, 6, 2015/11/23) */
Thank you for contacting Healthgrades via the Revdex.com!
Healthgrades provides information on healthcare providers as a free service to consumers, patients and other healthcare professionalsIn its provision of this service, Healthgrades
aggregates information related to provider practices from publicly available sourcesBecause you are a practicing provider and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades' policies prohibit me from completely removing this information from our website
However, while we collect information that is in the public domain for licensed healthcare providers, many providers elect to manage their own profiles for free on our website and update them with their most current informationTo the extent you provide me with an updated business address, I am happy to complete that update for you
Lastly, I have gone through all of our inbound contact logs and I'm not finding any previous contact by youI am happy to investigate this further if you would please give me the name of the person that you spoke to
Regards,
*** ***
Initial Consumer Rebuttal /* (3000, 8, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want my profile completely deletedI have the legal right to have my name removed from your websiteI am not legally obligated for your company to put my name on your websiteI want my account completely closed and my name removed or I will take legal action
Thank you
Complaint Response Date bumped because: Holiday
Final Consumer Response /* (4200, 12, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Healthgrades does not have the right to make a profile for me without consent with incorrect information to allow fake people to comment on meRemove the comments and patient satisfaction section or close my accountI will take legal action should this continue
Final Business Response /* (4000, 14, 2015/12/14) */
I apologize that you are not satisfied however our conclusions remain the same
Regards,
*** ***

Complaint:
I am rejecting this response because: I want my named removed from their website They simply cited that they gathered information from public sources That is not the issue The issue is that they are gathering public information and using it in other ways than the way it was intended (i.ea review site) and for their profit
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The data are falseYour police and practice make not effort to check or verify the veracity of your data that you put on line to "review" people you have never metLarge numbers of MDs have similar complaints and are currently in discussion of a class action suit against youI would like my entire name and identity REMOVED from your siteI do not see any reason why you cannot do this given your active willingness to put data online (alternative facts). You should be ashamed of yourselvesIt is all about making money - truth be darned The person involved does not exist...so you let a "true" complaint go up without a "fake ID" - reallyAnd all you do is make someone click "I agree" in a box to think you are off the legal and moral hookThat is not legal nor is it correct
Sincerely,
*** ***

Thank you for contacting Healthgrades via the Revdex.com.Healthgrades operates a website which provides information on healthcare providers as a free service to consumers, patients and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources and accepts user comments Healthgrades is an objective source and does not block content from specific individuals at the request of 3rd parties.Upon review of the survey data we have determined that the survey comment meets Healthgrades criteria for displayAccordingly, our business rules would prohibit us from removing any such survey data from our site. We remind you that survey submissions at healthgrades.com represent the individual opinions of patients and are aggregated for the benefit of consumers. To respond to an individual patient comment, please log into our provider portal. Keep in mind Healthgrades is a community driven site. All comments from provider and patients are filtered for inappropriate content prior to being published. We encourage you to read the Best Practices pdf and watch the educational video: ***The First Amendment and Patient Reviewswww.youtube.comAn Educational video for physicians on patient’s First Amendment Rights as they pertain to online views.Please remember, HIPAA compliance is YOUR obligation.You must have a portal account to respond. Healthgrades cannot post a response on behalf of a provider. https://update.healthgrades.com/account/sign-inHealthgrades: Sign In to Update Your Profileupdate.healthgrades.comSign In to Manage Your Profile Welcome backIf you need help with your email and username, please contact us. In the left hand rail, hover on the blue silhouette of a person, (next to Basic Information)Select ‘Patient Experience’Select ‘Patient Review’Locate the comment you want to reply to and click on the white 'reply' bubble on the right.Replies will go through an audit process and will not be available on our consumer site immediately.If you have questions, please use our ‘contact us’, located at the bottom of the provider portal page

Thank you for contacting Healthgrades via the Revdex.comWe appreciate you letting us know of the error in the data. We are sorry and never intended to publish a residential address. Upon your notification, Healthgrades immediately updated the address to your business practice addressOne
of the public data sources that Healthgrades uses lists this residential address as your business practice address, specifically NPI. Healthgrades’ intent is to collect the most accurate and complete information for all provider profiles. With regards to the removal request, Healthgrades provides information on healthcare providers as a free service to consumers, patients and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. Because you are a practicing provider and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades’ policies prohibit me from completely removing your profile information from our website. Regards,*** ***Healthgrades

Initial Business Response /* *** ** *** */
Dear *** ***,
Thank you for contacting Healthgrades via the Revdex.comAt this time, I have been unable to locate any emails from you using the email address: ***@yahoo.com or searching by your nameAdditionally we have had no
phone calls where you left a message
Healthgrades provides information on healthcare providers as a free service to consumers, patients and other healthcare professionalsIn its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sourcesBecause you are a practicing provider and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades' policies prohibit me from completely removing your information from our website
However, while we collect information that is in the public domain for licensed healthcare providers, many providers elect to manage their own profiles for free on our website and update them with their most current informationTo the extent you provide me with an updated business address, I am happy to complete that update for you
Regards,
*** ***
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she DID NOT accept the response from the business.)
It does not address the fact that they are advertising a address and it is someone's homeThey have already called me to complaint about this, since my personal phone number is listed as wellI am not interested in signing up for there services since I did not request this advertisement to begin withIf they want to find an address it is up to them.I do not want an account with themAs per communicating with them, I have left phone messages and sent e-mail
It feels to me that they are showing arrogance by stating that it is there policy not to eliminate a profile, what about the law and individuals privacy and rights that supersedes any personal policy that they may have
The bottom line is that they are advertising someone's home address as my office and they are also advertising my personal phone number as well
Final Business Response /* *** *** *** */
Dear *** ***,
Thank you for updating your address with CMS (
The information for the Provider you selected is displayedThe NPI Registry data was last updated on 06/07/2015.) This statement is taken directly from the CMS website***
I am now able to update the address data on our website with the same updated information that you supplied to CMS/NPI on 6/7/Our website will be updated within 24-business hours
Best regards,
*** ***
Healthgrades
Final Consumer Response /* *** *** *** */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all they are lying about me providing any information to NPI on 6/7/This apparently is the date when they finally decided to look at the NPI informationThey should have done that immediately when I asked them to make the correctionsThey still have not taken off the Ridgewood address which is a private residence, they have listed it as a second location
What is wrong with these people??

Dear Ms*** ***, I apologize that you were having difficulties reaching us. We did have phone issues where a phone server went down in our office in Madison, WI. This caused an outage with some of our phone lines and was not detected promptly. We have fixed the phone
issue and all lines are working. I have confirmed that the survey functionality suppression did indeed occur. If I may further assist, please do not hesitate to reach out directly to me. Regards,*** ***Healthgrades

Thank you for contacting Healthgrades via the Revdex.com. I apologize for the difficulty you had with our company. I see that you contacted Healthgrades via our contact us on 3/and Healthgrades responded on 3/letting you know the case was forwarded to the Patient Experience
investigation team. I have escalated this case to be worked today. We will suppress the functionality so that no one can submit a review. When this is done, the current review(s) on the profile will also be suppressed. This will occur within 24-business hours. With regard to removing the entire profile, Healthgrades provides information on healthcare providers as a free service to consumers, patients and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. Because you are a practicing provider and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades’ policies prohibit me from completely removing this information from our website. Regards,*** ***Healthgrades

Dear *** *** *** Thank you for contacting Healthgrades via the Revdex.com. After reviewing your request, we are turning off the survey functionality and suppressing the existing surveys from our system because of your specialty of Diagnostic Radiology. We are able to suppress
this because as you state, you do not see patients. You will receive an email from our survey department today advising you of these steps Healthgrades is takingI hope this rectifies your complaint and if you need further assistance, please do not hesitate to contact me directlyRegards, *** ***Healthgrades Operating Company, Inc

Thank you for contacting Healthgrades via the Revdex.com. Healthgrades has removed the survey and the survey functionality as of 12/1/and Dr*** has acknowledged this.Please feel free to reach out to me directly if you need future assistance.Regards,*** ***Healthgrades Operating
Company