HealthKeepers Inc

I have heard from Anthem's contractor--they apologized for the inconveniences and let me know that I would receive a $gift card in to weeksWhile I have yet to receive it, I consider my complaint
addressed.Many thanks for your kind, professional assistance in this matter!

Thank you for your February 7, 2017, letter on behalf of *** *** and her concerns regarding the wait time when contacting Anthem about her health care coverageI appreciate the opportunity to be of service. We share Ms*** concerns about providing timely and accurate
consumer serviceDue to changes brought about by the *** *** ***, all individual policies must be issued, renewed and changed as of January of every yearWith this in mind, all of the shopping, comparison and questions regarding coverage under individual health insurance are concentrated into a matter of a few monthsThis causes a massive increase in the volume of calls and written requests for information that we receiveDespite the challenges, we remain committed to monitoring and improving on our customer service. We regret the difficulties Ms*** has experienced in trying to reach our officeIt is never our intention to make it more difficult for our members to do business with AnthemWe will continue to monitor customer service performance, including speed to answer and first call resolution and will take the steps necessary to improve our performanceWe trust that future interactions with Ms*** will restore her confidence in our services. We understand that Ms*** time is important to her and that she is not always able to be on the phoneWhen Ms*** does call, she should contact us at the number on the back of her identification cardHowever, she can also visit us on the web at www.anthem.com to manage her accountThe web•site provides useful tools and resources to help her in managing her health care coverageAdditionally, Ms*** can also send a message directly to us through the message center with any questions or concerns she may have. Mr***, I hope this information is helpfulThank you for your efforts on Ms*** behalf. When we can be of further assistance, please let us know. Sincerely, Kathy H*** Risk Analyst I Grievances and Appeals Regulatory Unit

I have heard from Anthem's contractor--they apologized for the inconveniences and let me know that I would receive a $100 gift card in 2 to 3 weeks. While I have yet to receive it, I consider my complaint addressed.Many thanks for your kind, professional assistance in this matter!

Dear Mr. [redacted] Thank you for your January 31, 2017, letter on behalf of Ms. [redacted]. I have the following information to offer in response to Ms. [redacted] concerns regarding her request for a premium refund. Our records indicate that Ms. [redacted] contacted us to cancel her coverage on...

September 16, 2016. In keeping with the terms of her benefit plan, her coverage was cancelled effective October 1, 2016. Ms. [redacted] indicated that she sent documentation regarding her enrollment with another insurer. Regrettably, the information did not reach the appropriate area for review. I have confirmed that Ms. [redacted] coverage is now cancelled effective September 1, 2016, as requested. A refund for $[redacted] was issued to her on February 11, 2017. We regret that this issue became a source of concern to Ms. [redacted] and for the difficulties she experienced in her efforts to resolve this matter. Our goal is to provide prompt and accurate services to our members at all times and we regret her recent experience. I hope the preceding information is helpful to you. Thank you for your efforts on Ms. [redacted] behalf. When we can be of further assistance, please let us know. Sincerely, Kathy H[redacted] Sr. Grievances & Appeals Analyst Executive Services

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]