HealthMarkets

Keesee Motor Company has been in business for over years and has a strong reputation for taking care of our customers like they are familyWhen we see a complaint, it is not taken lightly.We are regretful that ***’s experience was not satisfactoryI have read over his concerns and out statement is as followsWhen [redacted] vehicle came in he advised us that his insurance company would be paying for the damages on his vehicle and we would need to send pictures and an estimate to the insuranceWe did and the insurance sent us back an estimate that was different from oursAfter going over the estimate I realized the Insurance company was only covering the cost of aftermarket partsI then called ***’s insurance company and they advised me that it stated in his policy that they would only cover the cost of Aftermarket parts were availableWhen the insurance company requested we use those parts we immediately called [redacted] for authorization to use the aftermarket parts that his insurance company requested or would he like us to put Factory OEM parts on the vehicle [redacted] said he would not put aftermarket parts on his car and would contact his insurance to discuss the parts [redacted] called back and told us after talking with his insurance that his insurance policy was only going to cover the costs of the aftermarket parts and that he was not willing to incur the costs between the aftermarket and OEM parts and authorized us to use the aftermarket partsI reiterated to [redacted] that often aftermarket parts are not an exact match and don’t have the fit and finish of the original OEM partsWe used the OEM hood and bumper parts as requestedWhen [redacted] came to pick up the car I walked out to his car to discuss it with him and he had pointed out that some parts were not installed correctlyUnfortunately, the parts were installed correctly, however the aftermarket fit and finish of the parts were not satisfactoryI was sympathetic with him and reminded him of the conversation we had about the aftermarket parts and the fit and finish of those partsI offered to call his insurance company for him to discuss the fit and finish of the parts to see if they would correct the situation for himAfter speaking with his insurance company several times and sending them photos and exchanging messages over the phone, over a 3-and-a-half-week period the insurance company finally agreed to pay the difference in the partsHowever, they would not pay the shop for the original bumpers, the labor or any of the additional paint needed for the new bumpersAs a customer courtesy Keesee Motor Company incurred those costsAs well as a rental car for the duration of the repair We then ordered the parts from Lexus and the needed hood was on a Lexus backorderI then phoned [redacted] and advised him that the parts would take several weeks and that he was welcome to stay in the Rental car through the duration of the repair [redacted] said he understood and to call him when it was ready.When I called [redacted] to pick up the vehicle he said he was on vacation and would not be able to pick the vehicle up until the following MondayI agreed that would be fineThat afternoon someone from ***’s family stopped by the Shop and said they wanted to see vehicleI showed her out to the car and she called [redacted] to report on the repairI asked her if everything was satisfactory and she said yes and that [redacted] would be by on Monday to pick it upWhen [redacted] came in to pick up the vehicle I again went over all the repairs with him to make sure everything was satisfactoryAfter going over the car with [redacted] I asked him to settle up on his portion of the bill which was a deductible in the amount $which was his contractual agreement from his insurance company [redacted] suggested that I waive his deductible for the vehicle taking so longI advised [redacted] that our company policy does not allow us to waive deductibles as we have several contractual agreements in place that do not allow us to waive deductibles [redacted] then wanted me to pay for his car payment for the time he was without his vehicle, for the amount of I advised [redacted] as a customer courtesy I have already incurred the costs of the aftermarket parts, paint and labor that his insurance would not pay, as well as the providing a Rental car for him while we waited on his insurance to come to a conclusion on covering the OEM Parts, I told [redacted] that I could not reimburse him for his vehicle payments as I had already paid for the Rental car he was in as a customer courtesy nor would I reimburse him for the deductible as it would not only be against company policy but our contractual agreementWe feel that we made every effort to accommodate [redacted] and his family during their repair process, spending several hours with ***’s insurance Company, his insurance adjuster, his insurance agent, providing a rental car as well as incurring the expense his insurance company was not willing to coverWe also feel that it is his responsibility as a vehicle owner to cover his contractual agreement with his insurance deductible and car payments and therefore will not be reimbursing him any money at this timeSincerely,Aaron M [redacted] Keesee Motor Company

Good morning, We wanted to confirm that we are in receipt of your October 18, request regarding complaint [redacted] Mr [redacted] is a former HealthMarkets agentWe are currently looking into the issues raised by Mr [redacted] regarding the commission payments he believes he is owedWe hope to be providing our response next weekThank you for your patience

HealthMarkets Insurance Agency (HMIA) is in receipt of your November 16, correspondenceregarding the above referenced compliantThank you for the opportunity to respond.According to Mr [redacted] , after visiting the healthmarkets.com website and entering his contactinformation in order to get a quote he has been bombarded with sales callsMr [redacted] states herejected the online quote and selected another agencyHe states he has received between andsales calls per day from other organizationsMr [redacted] states he has requested to be taken offthe call list on several occasions; however, continues to receive calls.Our records indicate that Mr [redacted] did utilize the HealthMarkets website(healthquote.healthmarkets.com) in order to obtain a quote on November 12, at 2:27p.m.However, we do not have any record of a telephone call placed to Mr [redacted] after that quote wasprovided by either our HMIA internal sales center or one of our field agentsMr [redacted] has beenplaced on our company do not call list as he requested

Complaint: [redacted] I am rejecting this response because:Made a phone call to a denver ford company and they sent me a email on what to do If the company does not know how to do the right things then they should not try to do the job in the first The key was not a after market key, I bought it through for motor company website I should not have had to contact the company but is seems that the ford motor company in Cortez needs to shut down their service department and retake all classes over Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]