HealthPartners Clinics

I am rejecting this response because: My health insurance covers one preventative visit every calendar yearThat is the visit I scheduledThe physician saw me, asked about current/ongoing conditions- without notifying me that the visit type would changeI do not feel I am responsible for a visit that my insurance covers 100% when the visit is coded correctlyHad I known engaging in conversation with the doctor would have resulted in a bill to myself, apparently changing the way my visit was coded, I would not have spoken to him at all

TO Revdex.comHi ***, We received this complaint. The consent that allows us to speak with you was not included in the letter. We will follow up directly with client Thanks, Erin R***, MBA Supervisor Self Pay Revenue Line Patient Accounting (651-) *** Office

I am writing in response to correspondence we received from you on behalf of *** *** ***Ms*** has concerns regarding the billing of services she received and requests that the coding is changed for those servicesThank you for bringing these concerns to our
attention. Please understand that consistent with Minnesota and Federal Law, we cannot provide or disclose private information to you without a signed and dated release form from Ms***We will contact Ms*** directly to resolve this matter

October 19,
Revdex.com of Minnesota
and North Dakota
Attn: *** ***
SRiver Ridge Circle
Burnsville,
MN
Dear Ms***:
I am writing in response to the letter we received from you
on behalf of ***
***-***I understand Ms***-***
is requesting additional coverage for the services her child received during
their annual wellness exam on June 27, 2017, from Stillwater Medical Group
Thank you for bringing her concerns to our attention
Stillwater Medical Group confirmed
there has been some changes to state guidelines regarding services for child
wellness examsIt has been recognized that not all payers are processing these
charges in the same manorIn these instances, Stillwater Medical Group is
waiving the charge for those services including, the $charge associated with
this patient’s visit
If there are any further questions regarding Stillwater
Medical Group’s billing practices, please call ###-###-####
Thank you for bringing this to our attention
Sincerely,
Cheryl ***
Business Office Manager
Stillwater Medical Group

Dear Mr. [redacted]:I understand Mr. [redacted] has concerns about pharmacy billing practices for prescriptions received on April 2, 2018, from HealthPartners Maplewood Clinic Pharmacy. Thank you for bringing his concerns to our attention. With complete insurance information, prescriptions can be...

reprocessed at the pharmacy where they were obtained for up to 60 days. After that time, a request for reimbursement must be submitted to the insurance carrier. Please understand that consistent with Minnesota and Federal Law, we cannot provide or disclose private information to you without a signed and dated release form from Mr. [redacted]. We will contact Mr. [redacted] directly to resolve this matter. Again, thank you for bringing this to our attention.Sincerely,Alecia D.Senior Consultant, Member Rights and Benefits

Initial Business Response /* (1000, 5, 2015/07/22) */
Contacted the customer directly.

I am rejecting this response because:
My health insurance covers one preventative visit every calendar year. That is the visit I scheduled. The physician saw me, asked about current/ongoing conditions- without notifying me that the visit type would change. I do not feel I am responsible for a visit that my insurance covers 100% when the visit is coded correctly. Had I known engaging in conversation with the doctor would have resulted in a bill to myself, apparently changing the way my visit was coded, I would not have spoken to him at all.

December 19, 2017
 
We are sorry that Mr. ** is
dissatisfied with the care he received.  We previously reviewed his
concerns and shared information with him about our review.    
 
Please understand that consistent
with Minnesota and federal law, we...

cannot provide or disclose private
information without a signed and dated release form from Mr. **. 
 
We have been in contact with Mr. ** but because he continues to express dissatisfaction. 
 
Thank you for bringing these
concerns to our attention.
 
Sincerely,
 
Krista A.
Senior Consultant, Member Rights
and Benefits