HealthSav

Very Disrespectful!

The owner and only instructor Lenny Nathan, was extremely disrespectful. You never should yell or make sexual comments to a female. He was very eager to take my money, but just as eager to belittle me in front of the other few students.

Another female student was bent over doing CPR when he made derogatory comments as well.

I would not recommend attending this place for anything other than to get mocked.

GO ELSEWHERE!

Review: I signed up to take an online class and classroom class with this company it is called BLS/CPR class. I paid online $95.00 for the whole course. I was supposed to go to the facility and do the classroom skills for 2 hours o Monday 6/**/14, but could not attend the course. I left [redacted] a message but did not respond until hours later in the day. this is an organization that never responds right, away. the message goes straight to voicemail. I left multiple messages until I spoke with [redacted] on Tuesday at 1.42.pm as per our conversation he states." since you wasted my time, even if you would not be able to do the classroom course anyway, you have to pay me an additional $60.00. I verbalized that I paid $95 and if I access the online course I will forfeit the $35. I then told [redacted] that I would then prefer the rest of my money to pay elsewhere for my course for my profession ,which is $60. he states" absoulutely not," ,even if you need not show up, or show up for the course, you will not be able to sit for the classroom skills course and you have to pay an additional $60,". I then explained to him that I do not want to proceed with the course due to his business ethics and needed my refund. he simply said "you do not understand English". I told him that I am an Amercian citizen and I do understand and speak English. he continues to tell me "no you will not get your money back.". I asked him where do we go from there, and he said either you pay the $60 to continue. I told him the whole course is $120 if you sit for the whole class, and $95 if you do it online and classroom for 2 hours. he said "I am going to hang up on you now ". he also told me that I was the only one registered for the class on Monday 6/**/14 which I reminded him that he just told me on the phone that even I had shown up I would still not able to take the course. I just do not understand this whole business protocol and not refunding me as a citizen my well deserved money back. as a healthcare professional, this should not be allowed in society , just because , a service was not given and customers do not get their money back. I would appreciate it if this complaint was taken seriously and I was refunded part of my money back. This owner is very unprofessional and is very rude to customers on the phone.no one picks up the phone at all, and he calls you hours after you leave a meassage ,never ontime. I would love this to be resolved and any other information needed, please do not hesitate to call me or email me. thank you.Desired Settlement: I have my receipt of the $95 that I paid on my debit card which was taken off right away. I would like part of my payment back which is $65.00. thank you.

Business

Response:

Much of the customers e mail is taken out of context and much of the sentiment expressed is utilizing language that is inaccurate.

First off, the customer registered as she stated on Friday June ** for the American Heart Association Heartcode Basic Life Support course which comprises Part 1 online and Parts 2 & 3 (skills practice and testing) with an instructor. When one registers at our site they have to click that they have read and agreed to our cancellation policy which is states that 24 hours advance notice is required. The client, as she stated was required to complete an online course prior to her scheduled appointment on Monday 6/** at 10AM. She received in a confirmation e mail an access code to do the online portion. As of Sunday the course showed accessed but none of the segments completed. This is an American Heart Association course which we, as an American Heart Association Training Center, have access to see the online status of the student's progress.

On Monday morning I arrived at the HealthSav offices to meet the client for her on site skills testing. At about 9:45AM I accessed her online course to print out her certificate but discovered she had still not begun the major modules. I called the client and left a voice message. I had not received any voice messages from the client about not being able to attend and therefore saw her as a no show as she did not arrive by 10:30AM. The cancellation policy the customer agreed to upon her registration is in place to avoid incidents as what happened. Where an instructor comes in to meet a student who decides not to show up without any notice.

I did receive a voicemail from the client after I finished another course that same Monday afternoon at 5:30pm but that call had not come in prior to that session's start at 1:30PM. We do not answer calls during classes but return client calls the same day they come in unless they were received late in the evening at which point they are returned promptly the next day. I called her back and again left a voice message to the effect that she could reschedule but that the seat in a future class would cost an additional $60.00. This resulted in a phone call from the client leaving me a message at approximately 2AM. The next morning we spoke after I returned her 2AM message and I reiterated our policy but was screamed at as I repeatedly tried to explain the situation. She refused to accept it and at times seemed to either not understand me or just chose to twist what I was explaining to her around. I explained that she was not understanding me and that perhaps we were having a language barrier issue which I guess is where she gets the accusation of me telling her she didn't understand English.

It seems interesting to me that she makes statements in her complaint such as "This owner is very unprofessional and is very rude to customers on the phone." How would she know my phone behavior to clients?

She does not seem to understand that her discourteous waste of my time by not showing up and that giving her another session does cost money. She just wants this to be gratis. If she had called, even in under the 24 contracted time frame or even left a message we would be amenable to working with her. That was not the case here.

It appears here that because she did not finish the online course she chose not to come in. If she had completed the online portion (which would have to have been done either the day before or in the middle of the night since it still showed only accessed but not completed Sunday evening) then if an emergency, as she claims had arisen, taking place it would make sense. But with the course not completed she would not have been able to attend the skills session in any case as that completion is a prerequisite. All we required was notification.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

First of all the business owner does not pick up the phone no matter what time anyone calls. He always calls the client hours after. I explained to him that ,I could not come on Monday at 10am-12pm. his response was "even if you came to the office you would still not be able to do the skills course.(he knew about my emergency prior to calling him).I also have an email address which he could have notify me also. I did access the course but did not start it.I was awaiting on his word concerning, taking the skills test on Monday. I can probably have [redacted] wireless get a recording of our conversation if possible. he stated" since you wasted my time on Monday, I have to charge you an additional $60.00 to do the skills test" I explained to him that I had an emergency. (an emergency is an emergency). my family is also aware of the emergency. he never once asked me about the nature of the emergency. he stated "even if you did not show up on Monday, you would still not be able do the skills test and you wasted my time so the charge is $60.00. I told him and "how do we move on from there" ? . He states" you have to pay the additional $60.00. I told him at that point "well I would love to have my $60.00 back and since I access the course, you can have the $35 to yourself ,but I would love to have the rest of my hard earn money back which is $60.00.the whole course cost $120.00 if one does it in the classroom. so pretty much he wants me to pay $95 plus extra $60 =$155. I work as a Registered Nurse and I decided to take this particular course with him since I live in the Rockland community, but knowing that's the case with his character and unprofessionalism, and he states it is a language barrier?, this is unfortunate because America is about diversity and as an American citizen, I deserve to have my $60.00 refund due to the contract and the conversation that I had with him. he did question my English language, and continue to state that I have to pay an additional $60.00. I am requesting my $60 for the course and he can pocket the $35, since I access the online course. there is no set time to finish a BlS online course, or any online courses that I am aware of. one does it at their own time and pace, providing that people do work for a living. Thank you for responding on time and is looking for forward for a response and my well deserved refund. Again thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please read below:

I have reviewed the clients complaint #[redacted] and feel that my initial response provides the information to the client. I stand by our decision to uphold our cancelation policy in this case. A client cannot book a CPR course with us unless they do so on our website and when doing so they click that they have read and agreed to the cancelation policy. A registration cannot be made without their agreement to this policy.

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