HealthServe, LLC

To Whom It May Concern [redacted] ***, per his signed contract must notify us days before the end of his term by written request, certified mail, etcnot to renew his contract, this clause has not changed.OUR LAST REPLY, once again, the only solution to the early cancellation is an 80% buyout of the remaining contract or continue to the end of term without any penalties Thank you

Revdex.com Commonwealth of VirginiaK StNW, 10th Floor Office of the Attorney GeneralWashington, D.C20005-North Ninth StRichmond, Virginia 23219Re: [redacted] To Whom It May Concern,In response to your letters of July 27, and August 2, respectively concerning the above-mentioned individual, [redacted] entered into this Agreement with our company on January for a five year term As per the signed agreement, this contract auto renews every five years The current contract was next renewed in January 2014, and will go through January The INITIAL TERM AND RENEWAL clause, paragraph 6, of this contract signed by [redacted] states: “The initial term shall commence on the date of this Agreement and be for a period of ten (10) years This Agreement shall automatically be renewed for like periods unless either party, at least days prior to the expiration of the original term or renewal term thereof, sends in writing, by certified mail, return receipt requested to the other party, a notice of intention not to renew this Agreement.” Of course in [redacted] ’ case the period would be five years [redacted] contacted us on July 18, 2016, requesting cancellation of his contract The same day he was informed in writing of the details above and that the current term would not expire until January of [redacted] further stated in his email of July that he would be “switching to another provider for cost reasons.” In this regard, the contract states in point EXCLUSIVE RIGHTS: “Subscriber agrees to grant AMS exclusive rights to monitor Subscriber’s alarm system and Subscriber further agrees not to enter into a monitoring agreement with any other alarm or monitoring company or their agents during the term, either initial or renewal, of this Agreement Should Subscriber enter into such an agreement with another company, Subscriber agrees to pay AMS the entire balance remaining on this Agreement to the end of the then-current term.” A COPY OF SAID CONTRACT IS ENCLOSEDAlso for your reference, a copy of emails to [redacted] have been enclosed MrFrancis is currently in a binding contract that has been initialed and signed by him agreeing to the terms and conditions set forth on the front and reverse side of the attached agreement.If anything further is needed, we would be happy to comply.American Home Systems / American Home Security

May 4, Revdex.com Commonwealth of Virginia K StNW,
10th Floor Office of the Attorney General Washington, D.C20005-3404 North Ninth St Richmond, Virginia Re: *** *** *** To Whom It May Concern, In response to your letter of July 10, concerning the above-mentioned individual, *** *** entered into this Agreement with our company in May of for a five year term. As per the signed agreement, this contract auto renews every five years. The current contract was next renewed in May 2016, and will go through May 2021. The INITIAL TERM AND RENEWAL clause, paragraph 7, of this contract signed by *** *** states: “The initial term shall commence on the date of this Agreement and be for a period of ten (10) years. This Agreement shall automatically be renewed for like periods unless either party, at least days prior to the expiration of the original term or renewal term thereof, sends in writing, by certified mail, return receipt requested to the other party, a notice of intention not to renew this Agreement.” Of course in *** ***'s case the period would be five years. *** *** contacted us on Friday July 7, 2017, requesting cancellation of her contract. The same day she was informed in writing of the details above and that the current term would not expire until May of 2021. In the email to *** ***, there were other options presented under which she would not be liable to payment of a closeout fee. She did not seem to be amenable to any of these options. A COPY OF SAID CONTRACT IS ENCLOSED. Also for your reference, a copy of emails to *** *** have been enclosed. *** *** is currently in a binding contract that has been initialed and signed by her agreeing to the terms and conditions set forth on the front and reverse side of the attached agreementIf anything further is needed, we would be happy to complyAmerican Home Systems / American Home Security Tell us why here

While *** *** may not agree with the contract, if you look at the bottom of the first page on signed agreement, she not only initiated the five year time period of the agreement, but she also initialed the approval of the verbiage in connection with what is written not only on the front, but also the reverse side of the contract. While it may be an issue now that it is being enforced, it was agreed upon. As for the request to remove this policy from the contracts, the verbiage is standard in the industry and it will be found in other contracts that she will sign in the future. Again, there were options given, that are also detailed in the contract and capsulized in the email to *** ***. These options would negate paying the closeout fee, which seems to be the major concern. Unfortunately, *** *** did not want to take advantage of any of the four options mentioned in our written and verbal correspondence to her

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Although it is true that I signed the original contract, I feel that it is an unfair business practice to have an automatic renewal, without notification, in five year termsJust because something is true, it doesn't make it rightThis business has no intention of doing anything differently or in changing their unfare business practices, which is the reason that I have reported this matter to the Revdex.com. Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The company seems to have no intention to address the complaint other than to reiterate the very contractual language I have a complaint againstI again, am offering to come to a compromise agreement in the hopes that the company wishes to show that it truly does value its customers and its reputation as an ethical businessI have never made a complaint against an organization here nor on *** or any other avenue but felt it was important to do so in this case due to the circumstances under which the contract was signed as well as the content and language of the contractI understand that this is your last response here, but I still hope we can come to an agreement that saves us both time and resources in the near future.Regards,
*** ***

To Whom It May Concern,*** *** entered into this Agreement with our company on February 2, for a two year term, this contract auto renewed in February 2014, the next renewal was in February 2016 the next term will go through February 2018. The INITIAL TERM AND
RENEWAL clause, paragraph 7, of this contract signed by *** *** indicates; The initial term shall commence on the date of this Agreement as provided in the box at the bottom of page hereof. This Agreement shall automatically be renewed for like periods unless either party, at least days prior to the expiration of the original term or renewal term thereof, sends in writing, by certified mail, return receipt requested to the other party, a notice of intention not to renew this Agreement. *** *** contacted us today, 4/21/requesting cancellation of his contract, he was informed that the next term is not up until February 2018, he asked, what would he need to do to get out of this contract and he was informed that he could do an 80% buyout of the remaining contract, paragraph 15-C. A COPY OF SAID CONTRACT IS ATTACHED. *** *** was offered a courtesy service call to have his system checked out for any issues, he turned this offer down. *** *** is currently in a binding contract that has been initialed and signed by him agreeing to the term and conditions set forth on the front and reverse side of the attached agreement.V/R,

To Whom It May Concern[redacted], per his signed contract must notify us 30 days before the end of his term by written request, certified mail, etc. not to renew his contract, this clause has not changed.OUR LAST REPLY, once again, the only solution to the early cancellation is an 80% buyout of the remaining contract or continue to the end of term without any penalties.  Thank you.

Revdex.com Commonwealth of Virginia1411 K St. NW, 10th Floor Office of the Attorney GeneralWashington, D.C. 20005-3404 202 North Ninth St. Richmond, Virginia 23219Re: [redacted] To Whom It May Concern,In response to your letters of July 27, and August 2, 2016...

respectively concerning the above-mentioned individual, [redacted] entered into this Agreement with our company on January 2004 for a five year term.  As per the signed agreement, this contract auto renews every five years.  The current contract was next renewed in January 2014, and will go through January 2019.  The INITIAL TERM AND RENEWAL clause, paragraph 6, of this contract signed by [redacted] states:  “The initial term shall commence on the date of this Agreement and be for a period of ten (10) years.  This Agreement shall automatically be renewed for like periods unless either party, at least 30 days prior to the expiration of the original term or renewal term thereof, sends in writing, by certified mail, return receipt requested to the other party, a notice of intention not to renew this Agreement.”  Of course in [redacted]’ case the period would be five years.  [redacted] contacted us on July 18, 2016, requesting cancellation of his contract.  The same day he was informed in writing of the details above and that the current term would not expire until January of 2019.  [redacted] further stated in his email of July 18 that he would be “switching to another provider for cost reasons.”  In this regard, the contract states in point 11 EXCLUSIVE RIGHTS: “Subscriber agrees to grant AMS exclusive rights to monitor Subscriber’s alarm system and Subscriber further agrees not to enter into a monitoring agreement with any other alarm or monitoring company or their agents during the term, either initial or renewal, of this Agreement.  Should Subscriber enter into such an agreement with another company, Subscriber agrees to pay AMS the entire balance remaining on this Agreement to the end of the then-current term.”  A COPY OF SAID CONTRACT IS ENCLOSED. Also for your reference, a copy of emails to [redacted] have been enclosed.    Mr. Francis is currently in a binding contract that has been initialed and signed by him agreeing to the terms and conditions set forth on the front and reverse side of the attached agreement.If anything further is needed, we would be happy to comply.American Home Systems / American Home Security