Please see the following reply and explanation for a complaint you received against our company Tenant had complained about a loose screw on a new patio door handle We typically prioritize our repair requests and focus on those repairs deemed more important than a loose screw on an exterior storm door, a situation that we consider ordinary wear and tearThis was conveyed to Tenant but perhaps it was not understood as they are Korean Nationals who speak only broken English and our staff does not speak Korean That said, our Maintenance Supervisor visited the apartment on July 23, and the screw on the exterior storm door was in fact tightened Tenant also spoke of a problem with the front door, which did not seal tightly when closed Tenant had complained of this situation several times priorOur response is and has been consistently that they would need to remove some sort of bubble wrap that they had installed around the door for some inexplicable reason, as the bubble wrap was the sole reason that the door did not close tightly Sure enough, we removed the bubble wrap the Tenant had installed door and the closed snugly The Tenant has requested some sort of monetary settlement for their "inconvenience" We do not believe that this is appropriate and passed on that offerThe Tenant's lease expires on July 31, 2014, and they have just vacated
Please see the following reply and explanation for a complaint you received against our company Tenant had complained about a loose screw on a new patio door handle We typically prioritize our repair requests and focus on those repairs deemed more important than a loose screw on an exterior storm door, a situation that we consider ordinary wear and tearThis was conveyed to Tenant but perhaps it was not understood as they are Korean Nationals who speak only broken English and our staff does not speak Korean That said, our Maintenance Supervisor visited the apartment on July 23, and the screw on the exterior storm door was in fact tightened Tenant also spoke of a problem with the front door, which did not seal tightly when closed Tenant had complained of this situation several times priorOur response is and has been consistently that they would need to remove some sort of bubble wrap that they had installed around the door for some inexplicable reason, as the bubble wrap was the sole reason that the door did not close tightly Sure enough, we removed the bubble wrap the Tenant had installed door and the closed snugly The Tenant has requested some sort of monetary settlement for their "inconvenience" We do not believe that this is appropriate and passed on that offerThe Tenant's lease expires on July 31, 2014, and they have just vacated