HealthSmart Benefits Management Reviews (%countItem)
HealthSmart Benefits Management Rating
Address: 222 Las Colinas Blvd W STE 500N, Irving, Texas, United States, 75039-5421
Phone: |
Show more...
|
Fax: |
+1 (214) 574-2476 |
Web: |
|
Add contact information for HealthSmart Benefits Management
Add new contacts
My note to the company...."e
My note to the company:"TO Whomever it may concern,
I just had a very ill-mannered conversation with your call center employee Rhonda. I called to ask about the process for closing an account for my recently departed grandmother. I have to assume she thought I was a scam or cheat since this is the way she treated me. And, then she hung up the phone. I am sure you can imagine this is a difficult process for most of us. I hope there is remedial training available to her.
If someone can please call to explain what the next steps are, I would greatly appreciate it."
I sent court papers to verify that it is my responsibility to manage my late grandmothers estate. I later received a call saying it was my fault for not knowing their company policies.
An explanation of the process to close this account and any steps required by the estate. Acknowledgement of their mistreatment
Please see the attachment.
September 10, 2018
SUBMITTED VIA ONLINE PORTAL
Revdex.com Serving North Central Texas
Attn: Dispute Resolution Department
1601 Elm Street
Suite 1600
Dallas, TX XXXXX
Re: Case # XXXXXXXX
***
Dear Dispute Resolution Department,
Please see this correspondence as the response of HealthSmart Holdings, Inc. ("HHI") to the above
referenced complaint. I apologize for the complainant's experience with our customer service
department. However, in order to conduct an investigation, we need the name and date of birth of the
departed member in question. Upon receipt of this information, we can review our files and provide a
response.
Also, please note that HHI has changed addresses. Our new suite number is 500N.
Should you have any further questions, please contact me at numbers provided below.
Sincerely,
s/***
Paralegal
HealthSmart Holdings, Inc.
(XXX) XXX-XXXX direct
(XXX) XXX-XXXX fax
Reimbursement of health insurance premiums
Healtsmart manages my Post Employment health plan. I submitted a reimursement on July 26, 2018. Healthsmart has approved it, but has yet to deposit the funds into my bank account per the agreement
I would like to get my money deposited into my bank account as per the agreement set forth in my Post Employment health plan
Please see this correspondence as the response of HealthSmart Holdings, Inc. ("HHI") to the above referenced complaint. Upon further investigation, using the information provided in the complaint, HHI is unable to locate any record of this individual. Upon receipt of additional information, such as a medical benefit ID card and date of birth, HHI will conduct an additional search.
Also, please note that HHI has changed addresses. Our new suite number is 500N.
Should you have any further questions, please contact me at numbers provided below.
Sincerely,
s/Crystal Calvert
Paralegal HealthSmart Holdings, Inc. (XXX) XXX-XXXX direct (XXX) XXX-XXXX fax