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Healthtronix Medical Equipment Inc

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Reviews Healthtronix Medical Equipment Inc

Healthtronix Medical Equipment Inc Reviews (14)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not the case at all.I did contact Edmundson and ask that I trade in the unit for something smaller but that was to resolve the issue with the title and sales tax and due to the issue with delamination on the outside of the coach.The dealership said I could not trade the coach in and was still working on a way to change the sales contract to help fix the sales tax issue.I have never received a memorandum title in my name to be able to gets tags for the coach andit has sat since the temporary tag expired.I have attached a copy of what the dealer mailed me to get the title transferred.The amount of the check doesn't cover the sales tax to transfer the title and also this is not my responsibility to get the title transferred it is the dealerships.I have never cashed the check nor transferred the title.According to the Secretary of State I had to submit in writing to the dealership about the complaint.Which I did through the Revdex.com on 5/27/16.They have days to resolve which they have not, therefore the coach should be returned to the dealership with a full refund of anything I have paid towards the coach.Down payment of $700, refund of payments made towards the coach, insurance carried on the coach and a refund of the rv cover that I purchased for the coach, which I have the receipt for.I have also attached a copy of that complaint as well as the email communication regarding the issues.I currently can not drive the coach due to the tag being expired.I want the coach picked up and a refund from the dealership and proof that I am no longer responsible for the loan on the coach.Thank you,*** ***
Regards,
*** ***

The proper title paperwork was sent to MrsHicks on 3/29/and signed for on 4/13/I have attached all documents showing that the title work was sent within a day period.SincerelyPatrick W***

The title work is correctAgain we are not responsible for collecting sales tax for out of state customers.Sincerely,Patrick W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The sales tax was suppose to be included in the loan.I ask that all sales tax be included in financing due to the purchase amount.The sales tax was figured incorrect.Also the rv still has the delaminating issue, butunfortunately without the title being able to be transferred to my name because of the sales tax issue I can't get tags and bring the rv in.
Regards,
*** ***

In response to the complaint made by [redacted],    Mrs. [redacted] contacted and Edmundson RV sales representative inquiring about the 2006 Hurricane 33H. Mr. and Mrs. [redacted] then came to the dealership in Early March to see the motor home. A price was agreed upon and Mr. and Mrs. [redacted]...

decided to purchase the 2006 Hurricane 33H. On March 21st 2016 Mr. and Mrs. [redacted] came back to the dealership and did a thorough demonstration of the R.V. and after the demonstration they completed the paperwork.     In May Mrs. [redacted] contacted me stating her personal situation had changed and she no longer wanted the Hurricane and that she wanted something smaller. She asked if we could back out of the deal and switch to a smaller motor home with a less expensive payment. I offered to have our Service department to look at her roof at her convenience. She stated that was not possible. I again let Mrs. [redacted] know we could inspect her roof.SincerelyPatrick W[redacted]Sales ManagerEdmundson RV Sales, Inc.

Mrs. [redacted] contacted the dealership inquiring about a possible trade. After researching this I found her desired terms were unobtainable. At that point it was twice suggested to her that she bring the motor home to our service department for an inspection. Sincerely, Patrick W[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] It is totally untrue That I agreed or conceded on my last statement that the 3875.00 they put on my charge card was a down pympt.Edmundsons were told that I would pay the entire amount of the 49500.00 in cash so obciously there would be no down pymt.  They are saying anything they can to not call this money they withheld sales tax and doc. fee.  there would probably be undesirable consquences if it were known they withheld sales tax and refused to pay it back to me when they reneged on the deal.  Again 7% of the 49500.00 purchase price plus 399.00 doc. fee equals the 3875.00 they asked me to pay to place a hold on the unit.  Come on , this is so obvious.  Nowhere did I state that I agreed this was a down pymt.  This company flat out asked for the amount of the sales tax and doc. fee to hold the motorhome.  They did not ask to see my trade in.  Instead asking me questions about it which I invariably prefaced with most by saying it was good for a 20 year old rv.  Based on this evualation they gave it an 8/9 rating out of 10 which would be a nearly pristine camper while I conveyed that I thought it was a very decent 20 year old m.home .  They rely on the consumers description of their trade in then say the consumer was dishonest when they see it.    Again I even showed them pics. of it.  Why would I show them pics. if I was trying to deceive them.  Again, I went straight to another dealer and received 13500.00  for my 1997 m.home plus some discounts for a comparable 2015 m.home.  Edmondsons simply made a deal they later regretted and want to put it all on the customer.  I readily accepted them reneging on the deal and calling my old camper junk but they should not have kept 1500.00 of my money that they collected for sales tax and doc. fee.  They said they offered to negotiate a new deal but I refused.  Lets see,  they canceled a deal in midstream, said I lied about my trade in and called it junk they woulnt keep on their lot and it's  well, we offered him a new deal but he wasn't interested .  WOW!  Edmondsons needs to simply give me back my 1500.00 they kept out of the 3875.00 sales tax and doc. fee they said was to hold the motorhome.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is still not the case.There is damage to the motor home but unfortunately I can't bring it in because I can't get tags on the motorhome because the dealership still has not provided me with the correct Title or Memorandum of title to get a license plate for the motorhome.I have filed a claim with the Indiana Secretary of State requested that the motorhome be returned to the dealership for a full refund.
 
Regards,
[redacted]

Revdex.com:   I have reviewed Mr. [redacted]’s response to our response in reference to complaint ID [redacted] and offer the following corrections.   Mr. [redacted] did agree/conceded in his reply that the amount of $3875 charge to his card was described as a down payment and not for the purposes of sales tax and a doc fee.   Mr. [redacted] did bring a clear title to his 1997 motorhome and a cashier’s check for the balance agreed to on the purchase agreement. The problem is that the trade unit in no way even resembled the condition as it was described to us. Mr. [redacted] rated this unit as an 8 on a 10 point scale during an in person interview on our appraisal form than signed that document assuring us that his trade would come to us in the condition he described it to be. While there is some degree of subjectivity to that rating the unit he brought us was in disrepair and should have been rated a 2 on a 10 point scale by all objective account. The unit had been rigged in its repair on the front cab using a material not consistent with the rest of the unit on the exterior. The interior panels exposed raw wood boards not covered by wall paper as the rest of the unit. Significant moisture stains on the ceiling and in the front of the cab.   As a result Mr. [redacted] did not bring us one portion of his payment and did not live up to his part in one of the key aspect of the deal as the trade unit was not even close to being in the condition we expected. Mr. [redacted] did not meet his obligation as per the purchase agreement. In the thousands of like deals we do it is very rare for this to happen where a trade comes in that doesn’t even resemble the way it has been described.   We were very courteous in our explanation of this matter to Mr. [redacted] and offered to back the trade out and renegotiate a fair deal for both parties.   Mr. [redacted] declined that option. As a result our decision to withhold a portion of the down was both fair and correct. None of this would have occurred had Mr. [redacted] simply been upfront with his assessment of his trade or had been willing to work something out which would have been amicable; at the time he was to take delivery.    There were and are no hard feelings on our part the decisions we made in this case are simply consistent with what is fair and right and good business.           Hugh H[redacted] – Director/Sales Edmundson RV Sales

.Revdex.com:     Once again I have reviewed Mr. [redacted]’s reply to my second reply in response to complaint ID [redacted].   At this point, it seems Mr. [redacted] simply does not like the decision we made regarding this matter nor does he want to take responsibility for his role in this issue. While we respect Mr. [redacted] we simply do not agree with him and feel the actions we took as a business were correct and appropriate given the circumstances. Additionally we feel we have been very reasonable Mr. [redacted] in this case.   Mr. [redacted] took issue in his last response with my suggesting that he had conceded the fact that he was advised the amount in question here was down payment. I made this statement based on his reply to my first reply. "The $3875 charged to my credit card was described as down payment." those were words taken from Mr. [redacted]'s 12/05/2016 reply.   While that is not the relevant fact in this case; it seemed to be important to Mr. [redacted] to have clarified. Of course it was a down payment as we could not have collected taxes and doc fees before a sale is completed. I have attached a copy of our Purchase agreement signed by Mr. [redacted] clearly stating the money was a down payment. Often times our sales person will suggest the tax and doc amount as a good number to use for a down payment but the total is not in any way connected to tax or doc at the time it is taken. Neither taxes nor doc fees were taken.    Also attached are pictures of his proposed trade unit which documents the condition Mr. [redacted]’s unit was in when he came to make the trade.  In our view, the condition of the unit does not correspond to the way the unit was described on the appraisal.   Again we would have preferred to have worked something out and completed the sale minus the trade but Mr. [redacted] chose to go elsewhere. We than came up with a very fair and reasonable resolution to the issue and only held back a reasonable portion of Mr. [redacted]'s down payment. We are very sorry Mr. [redacted] does not agree with our decision but it remains the proper, fair and correct resolution to this case.            Hugh H[redacted] – Director/Sales Edmundson RV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The $3875 charged to my credit card was described as a down payment , not as sales tax and document fee.  When agreement was make to buy the m.home for $49500.00 and my trade in they asked for money to hold the unit.  they suggested the amount of the sales tax and the doc. fee.  If you take 7 % of the purchase price and add 399.00 it will be the exact amount they put on my card.                      I had a clear title to my 1997 m.home and a cashiers check for $49500.00 on my person on the closing date of Nov. 26 so it is obvious I was acting in good faith.  I did not convey to them in writing the condition of my trade-in. And there is no such communication.  I showed pic. from my Kindle that I had taken that morning of my trade in to the salesman and my girlfriend can attest to this.  The salesman then asked me questions about it and I answered them truthfully.  This is a subjective way to judge the value of a trade-in.  I considered my 20 year old rv a very decent camper considering its age and described it so.  Apparently my subjective views of my 1997 m.home and the salesman subjective judging of it on paper did not seem to agree.  It seems odd to me that no request was made to see my trade-in before they make me an offer.  They only gave a $2000.00 allowance for it on their initial offer which I rejected so how can they say I overly stated its value if that's all they offered.  The same morning they cancelled the sale I traded it in for another 2015 m.home at camping world and received $13,500 for trade-in and discounts  .                                 ...      The statement that I requested Sat. the 26th for closing is simply not true.  The salesman scheduled this date.  The purchase agreement was made on Mon.nov 21.  He said they could not have it ready Tues the 22.  Weds was Thanksgiving .  I suggested Thurs. or Fri. and he said their workers were off for the holiday and he suggested Sat the 26th, which I agreed to.  The 2015 unit was very clean inside and out so little if anything had to be done.  They had assured me everything was in top shape so nothing had to be fixed.  They somewhat rudely came up to the m.home while Jeff(a worker)was going to show me how things worked and canceled the deal.  None of this mess would have occurred had they simply not taken $1500.00 of my money. No hard feelings, no blot on their reputation.  I would not have done such a thing to anyone.  It could have been so simple.                                   Regards,
[redacted]

Thank you for giving us the opportunity to respojnd to this consumer complaint. You are a 100% correct by stating that there are always two sides to a story. This reply will correct all inaccuracies of the complaint and fully explain why our decision was accurate fair and the correct one to...

make.First, Edmundson did not take receipt of the $3466 and $399 for the purposes of paying tases or a doc fee. The total of $3875 was a down payment for the purchase of a Class C motor homewhich was negotiated in good faith with the customer. It involved two forms of payment. 1. Our taking ownership of a trade unit owned by the buyer with clear title to be received in the condition it was conveyed to us in writing by the customer. 2. The balanced owed in cash of which the down payment would be a part of that total. The purpose of the down payment is to secure the sale and to give us the confidence in the sale to do a complete pre-delivery inspection making all required repairs to the unit. Next we give the customer a complete and thorough demonstration showing not only all parts work but how they work. In addition a detail clean both inside and out are done on all sold units. At the customers request we se the deomonstration on a Saturday requiring personnel not normally scheduled to work to come in on overtime to execute the deal in good faith that the customer would live up to his end of the bargain. He did not. A significant part of that was to present us with a clear title to his trade and that his trade would be in the condition he claimed it to be when the deal was made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What the dealership thought was the correct paper work was sent but the title is not correct as far as the taxes go and I am not able to get the title transferred to be able to get tags on the coach.Mr W[redacted] advised me that he was working to resolve and the issue still is not resolved.Please see attached email correspondence.
Regards,
[redacted]

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