Healthway Home Products Inc

I ordered a large home air purifier, and when it arrived it would not power on. I asked for a return shipping label to send it back. They told me it was my responsibility to dispose of it.

When I explained that in my county we cannot dispose of large electronics without a fee of $50 or more and again requested a shipping label, they told me they could not send one because during COVID they created a policy not to accept returns for the health and well-being of their employees.

It's clear on the paperwork that came with the air purifier that they do accept returns.

They sent me a defective product that has a cost to disposing, and they expect me to pay that cost, and this seems like an unfair business practice. I would like a return shipping label.