Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand by the quality of our products and take pride in them and in our proprietary formulas We regret to inform you that we are unable to locate your account prior to the information providedTherefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you: Customer ID: Name: Address: Phone number: Email Address: We appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureRegards, Customer Support --------------------------------------------------------------------------------...⇄ Complaint ID: [redacted] Complaint Involves:Customer Services Issues Customer’s Statement of the Problem:Company offered free trial of beauty products without exposing the potential client to the actual termsBy the time we received the first charge days in, we had been hit with over charges totaling more than $In order to end the pain they eventually agreed to a partial refundWe have not received the three charges that showed on our credit card statementWe cancelled the card, disputed the charges and contacted the totally unhelpful company
Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any...
inconvenience. We stand by the quality of our products and take pride in them and in our proprietary formulas.
We regret to inform you that we are unable to locate your account prior to the information provided. Therefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you:
Customer ID:
Name:
Address:
Phone number:
Email Address:
We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.
Regards,
Customer Support --------------------------------------------------------------------------------...⇄ />
Complaint ID: [redacted]
Complaint Involves:Customer Services Issues Customer’s Statement of the Problem:Company offered free trial of beauty products without exposing the potential client to the actual terms. By the time we received the first charge 28 days in, we had been hit with over 3 charges totaling more than $300. In order to end the pain they eventually agreed to a partial refund. We have not received the three charges that showed on our credit card statement. We cancelled the card, disputed the charges and contacted the totally unhelpful company.
In response to our complaint they company indicated to you that they could not locate our file and asked for the following:.
1. Customer ID: Could not locate but the info below should
2. Name: [redacted]
3. Address: [redacted]
4. Phone number: [redacted]
5. Email Address: [redacted]
· Cancellation Notification #[redacted]
· Your Refunded Order Notification #[redacted]
· Refunded Order Notification #[redacted]
· Cancellation Notification #[redacted]
COMPLAINT RECAP: Once again [redacted] (and others per the internet) did not understand the terms. She thought she was getting a free trial. When we opened the credit card bill there were three charges – totaling more than $300. We immediately starting call both the credit card company and the company in question. Through several calls where she was subject to nothing resembling customer service or understanding, they agreed to a partial refund (see above) including on items that were shipped that we have not seen. We offered to return all, but they did not want them back.
Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand by the quality of our products and take pride in them and in our proprietary formulas We regret to inform you that we are unable to locate your account prior to the information providedTherefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you: Customer ID: Name: Address: Phone number: Email Address: We appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureRegards, Customer Support --------------------------------------------------------------------------------...⇄ Complaint ID: [redacted] Complaint Involves:Customer Services Issues Customer’s Statement of the Problem:Company offered free trial of beauty products without exposing the potential client to the actual termsBy the time we received the first charge days in, we had been hit with over charges totaling more than $In order to end the pain they eventually agreed to a partial refundWe have not received the three charges that showed on our credit card statementWe cancelled the card, disputed the charges and contacted the totally unhelpful company
Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any...
inconvenience. We stand by the quality of our products and take pride in them and in our proprietary formulas.
We regret to inform you that we are unable to locate your account prior to the information provided. Therefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you:
Customer ID:
Name:
Address:
Phone number:
Email Address:
We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.
Regards,
Customer Support
--------------------------------------------------------------------------------...⇄ /> Complaint ID: [redacted]
Complaint Involves:Customer Services Issues Customer’s Statement of the Problem:Company offered free trial of beauty products without exposing the potential client to the actual terms. By the time we received the first charge 28 days in, we had been hit with over 3 charges totaling more than $300. In order to end the pain they eventually agreed to a partial refund. We have not received the three charges that showed on our credit card statement. We cancelled the card, disputed the charges and contacted the totally unhelpful company.
In response to our complaint they company indicated to you that they could not locate our file and asked for the following:.
1. Customer ID: Could not locate but the info below should
2. Name: [redacted]
3. Address: [redacted]
4. Phone number: [redacted]
5. Email Address: [redacted]
· Cancellation Notification #[redacted]
· Your Refunded Order Notification #[redacted]
· Refunded Order Notification #[redacted]
· Cancellation Notification #[redacted]
COMPLAINT RECAP: Once again [redacted] (and others per the internet) did not understand the terms. She thought she was getting a free trial. When we opened the credit card bill there were three charges – totaling more than $300. We immediately starting call both the credit card company and the company in question. Through several calls where she was subject to nothing resembling customer service or understanding, they agreed to a partial refund (see above) including on items that were shipped that we have not seen. We offered to return all, but they did not want them back.