Healthy Beauty Solutions

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ The Mother's Day Spa Package purchased was for a [redacted] deal price of $It was purchased from [redacted] not my spaWe were texting to set up an appointment for her motherI suggested a time and asked for her mothers name and her [redacted] voucher number to hold the appointmentI didn't get a response until the day beforeI explained to her that I had not added her mother to the schedule because I didnt have a name or voucher numberI then asked what aother days would work for herShe called me to set up a time and berated me for not setting the original appointmentShe was also upset that I didn't have any availability the following saturdayI suggested that because of her attitude with me that it would be best if she returned her voucher to [redacted] for a refundAs I do not have her $she needs to get a refund from [redacted]

She had been to our establishment prior to the appointment on 11/and she didn't show for the appointment We charged her for it She did not contact us to cancel She called the next day and claimed she was late because she was lost I told her she could've called and let us know The person that she had the appointment with waited for her When consumers book an appointment online, it states that you will be charged if you don't show up for an appointment If she would've called and told us that, we would've worked with her

Initial Business Response /* (1000, 5, 2015/05/22) */
The Mother's Day Spa Package purchased was for a [redacted] deal price of $59. It was purchased from [redacted] not my spa. We were texting to set up an appointment for her mother. I suggested a time and asked for her mothers name and her [redacted]...

voucher number to hold the appointment. I didn't get a response until the day before. I explained to her that I had not added her mother to the schedule because I didnt have a name or voucher number. I then asked what aother days would work for her. She called me to set up a time and berated me for not setting the original appointment. She was also upset that I didn't have any availability the following saturday. I suggested that because of her attitude with me that it would be best if she returned her voucher to [redacted] for a refund. As I do not have her $59 she needs to get a refund from [redacted].

Yes, I was charged. The online booking system requires a credit card be on file.

She had been to our establishment prior to the appointment on 11/27 and she didn't show for the appointment.  We charged her for it.  She did not contact us to cancel.  She called the next day and claimed...

she was late because she was lost.  I told her she could've called and let us know.  The person that she had the appointment with waited for her.  When consumers book an appointment online, it states that you will be charged if you don't show up for an appointment.  If she would've called and told us that, we would've worked with her.