Healthy Body Supply

From: [redacted] ***Date: Fri, Jun 24, at 8:PMSubject: Complaint # [redacted] .To: [email protected] has been no response from Healthy Body for days with the requested recording of my mother where they state she was lucid and not at all confused even though she has a clinical diagnosis of dementia and has daily caregivers If they are unable to provide this recording of her, or this recording does not support their claim, there is no doubt in my mind that they should return her $ I still have the untouched, sealed product that we attempted to return that I am happy to send back again to make them whole

It is extremely unfortunate that the customer was not satisfied with our productHowever, we do consider our refund policy to be fair and it is stated on our website, in detail, at www.healthybodysupply.comThe policy states "Our products come with a 90-day money back guarantee In order to obtain a full refund you must return the product unused with seal still intact to us within days from receiving the productIf you decide to return your purchase you will only be credited for product for which seal is still intactYou will be charged for the product that was opened and unable for resaleYou will be charged individual bottle pricing if you do not return the entire quantity delivered to you with seals still intactAny wholesale agreement (Large purchase contracts) and bottle sales (Promotional Offer), will make you ineligible for the 90-day return policyAll of our products include shipping and will ship within hours of purchase." Our company is in the business of selling nutraceuticals and results will varyOur products contain all natural ingredients that are safe as eating an apple or an orange and are clinically proven to not interfere with any medications or cause any negative reactionsWe charged the customer only for the product in which cannot be resoldWe are very customer service oriented and I would like extend an offer to the customer that is not usually providedOur company would be more than happy to give the customer store credit and let the customer exchange their product for another product we sellWe would also cover the cost of shipping the new product out to the customer as wellIf the customer would like to speak with me, I am the owner, and I can be contacted at ###-###-####.Sincerely,Brian H***Sole Member

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: It is not fair, that the product made me ill and I cannot use it and the company is not willing to refund my money When I made this purchase over the phone, they asked me if I wanted a 4th bottle at a reduced price and I clearly said "NO" When my order arrived, there was the 4th bottleAnd now to my amazement, that is the very reason they state they cannot give me a refund (because they sent me a 4th bottle! Wow, this is really a scam, buyers beware! Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I FEEL THAT A MONEY BACK GUARANTEE SHOULD BE A MONEY BACK GUARANTEE REGARDLESS OF THE SALEI SPOKE TO DEBRA from said company & she never mentioned website or guarantee policy I would like to request a recording of the telephone transaction.
Regards,
*** ***

Please provide a phone for us to call you at and we will gladly play recording

The client must be confusing our company with another as far return policy is concernedOur refund/return policy is clearly posted on our website and this the exact policy discussed with clients over the phoneIt states "Our products come with a 90-day money back guarantee. In order to
obtain a full refund you must return the product unused with seal still intact to us within days from receiving the productIf you decide to return your purchase you will only be credited for product for which seal is still intactYou will be charged for the product that was opened and unable for resaleYou will be charged individual bottle pricing if you do not return the entire quantity delivered to you with seals still intactAny wholesale agreement (Large purchase contracts) and bottle sales (Promotional Offer), will make you ineligible for the 90-day return policyAll of our products include shipping and will ship within hours of purchase." The pricing for bottle sales of our products is $bottles for $(including shipping) was a promotion and according to our terms and conditions, the customer should've been charged bottle pricing for the opened bottle ($149.99) but out of fairness and totally at our discretion, we were kind enough to refund the customer $instead of only $If the client would like to try a different product instead of the refund, we would happily do so but the refund that was given exceeds the amount we normally give to customers based upon our return/refund policyThe customer can contact our office anytime to discuss further

For security reasons, we cannot and will not discuss any financial transaction with anyone other than the customer (in this case the card holder) unless you have a financial power of attorneyWe will return your call if you have proper authority to act on behalfThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: In your previous response, there was no mention of the return of the product. You stated that you credited my account $90.00, which you have not. I purchased the bottles for $180.00. Why would I return bottles ($each) for a total of $120.00, and I am credited only $90.00 and I am still out $30.00. I would agree to the $credit w/o returning the bottles. You stated before you could not resell the product because it was a liquid.Regards,*** ***

This is not a fraud and it is not a drugWe sell all natural homeopathic and dietary supplementsWe cannot discuss our customers financial transactions in great detail unless a Power of Attorney regarding financial transactions is presentedWhat I can tell you is that I have researched the
purchase and listened to the consented recording and the customer was clear and in a sound mind and gave her credit card information to purchase the product at a wholesale price and was made aware that there is no returns on this wholesale priced product, which this policy is also stated on our website (www.healthybodysupply.com)We have thousands of satisfied customers who re-order our products regularly

Thank you for reaching out to usWe do purchase DNC list scrubbed leads and our records indicate only calls to your numberThis data is 100% accurate The times for these calls and the results of these calls are as follows:02-12-@ 15:51:which resulted in a no answer 02-19-@
09:42:which resulted in you requesting to be placed on our DNC list, in which we complied and placed you on our internal DNC list.Please be aware that you may be receiving calls from other companies that do sell similar productsThe leads we purchase are generally distributed among various entities and you may be confusing those calls from ones made from our companyWe also recommend that you have your number placed on the National Do Not Call ListIf you have any further questions, please feel free to contact us Monday through Friday from 9am est - 4pm est at ###-###-####Thank you

This purchase not eligible for refund under our terms and conditions. ***

It is absolutely unethical on part of the customer to request a refund without returning the productUpon receipt of the unused product we will IMMEDIATELY issue the refund mentioned previouslyPlease see our refund policy on our website www.healthybodysupply.com then click on the "About" tab/page for details regarding our refund/return policy

It is extremely unfortunate that the customer was not satisfied with our product. However, we do consider our refund policy to be fair and it is stated on our website, in detail, at www.healthybodysupply.com. The policy states "Our products come with a 90-day money back
guarantee.  In order...

to obtain a full refund you must return the product
unused with seal still intact to us within 90 days from receiving the
product. If you decide to return your purchase you will only be credited
for product for which seal is still intact. You will be charged for the
product that was opened and unable for resale. You will be charged
individual bottle pricing if you do not return the entire quantity
delivered to you with seals still intact. Any wholesale agreement (Large
purchase contracts) and 4 bottle sales (Promotional Offer),  will make
you ineligible for the 90-day return policy. All of our products include
shipping and will ship within 48 hours of purchase." Our company is in the business of selling nutraceuticals and results will vary. Our products contain all natural ingredients that are safe as eating an apple or an orange and are clinically proven to not interfere with any medications or cause any negative reactions. We charged the customer only for the product in which cannot be resold. We are very customer service oriented and I would like extend an offer to the customer that is not usually provided. Our company  would be more than happy to give the customer store credit and let the customer exchange their product for another product we sell. We would also cover the cost of shipping the new product out to the customer as well. If the customer would like to speak with me, I am the owner, and I can be contacted at ###-###-####.Sincerely,Brian H[redacted]Sole Member

After purchasing one of their products at 4:15 PM, I changed my mind and called them at 8:00 AM the next day and cancelled my order. They told me that they had already shipped the package out. I told them that I would return their product as soon as I received it. I waited awhile and then called to find out where my refund was, they told me it would be sent out within one week.They told not to worry as they had a A+ rating with the Revdex.com. After waiting another week,and not receiving my refund , I called American Express and disputed the charge. They told Amex that I refused to give them the tracking number even though they had already received the product and the same person that told Amex that I was difficult to work with had signed the receipt for the returned package. Overall, this business does not honor their own policy which is found on their own website.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: It is not fair, that the product made me ill and I cannot use it and the company is not willing to refund my money.  When I made this purchase over the phone, they asked me if I wanted a 4th bottle at a reduced price and I clearly said "NO".  When my order arrived, there was the 4th bottle. And now to my amazement, that is the very reason they state they cannot give me a refund (because they sent me a 4th bottle!  Wow, this is really a scam, buyers beware!
Regards,
[redacted]

The client must be confusing our company with another as far return policy is concerned. Our refund/return policy is clearly posted on our website and this the exact policy discussed with clients over the phone. It states "
background-color: rgb(255, 255, 255);">Our products come with a 90-day money back guarantee.  In order to obtain a full refund you must return the product unused with seal still intact to us within 90 days from receiving the product. If you decide to return your purchase you will only be credited for product for which seal is still intact. You will be charged for the product that was opened and unable for resale. You will be charged individual bottle pricing if you do not return the entire quantity delivered to you with seals still intact. Any wholesale agreement (Large purchase contracts) and 4 bottle sales (Promotional Offer),  will make you ineligible for the 90-day return policy. All of our products include shipping and will ship within 48 hours of purchase." The normal pricing for 1 bottle sales of our products is $149.99. 3 bottles for $180.00 (including shipping) was a promotion and according to our terms and conditions, the customer should've been charged 1 bottle pricing for the 1 opened bottle ($149.99) but out of fairness and totally at our discretion, we were kind enough to refund the customer $90.00 instead of only $30.01. If the client would like to try a different product instead of the refund, we would happily do so but the refund that was given exceeds the amount we normally give to customers based upon our return/refund policy. The customer can contact our office anytime to discuss further.

From: [redacted]<[redacted].net>Date: Fri, Jun 24, 2016 at 8:37 PMSubject: Complaint # [redacted].To: [email protected] has been no response from Healthy Body for 6 days with the requested recording of my mother where they state she was lucid and not at all confused even though she has a clinical diagnosis of dementia and has daily caregivers.   If they are unable to provide this recording of her, or this recording does not support their claim, there is no doubt in my mind that they should return her $600.  I still have the untouched, sealed product that we attempted to return that I am happy to send back again to make them whole.

It is extremely unfortunate that the customer was not satisfied with our product. However, we do consider our refund policy to be fair and it is stated on our website, in detail, at www.healthybodysupply.com. The policy states "Our products come with a 90-day money back...


guarantee.  In order to obtain a full refund you must return the product
unused with seal still intact to us within 90 days from receiving the
product. If you decide to return your purchase you will only be credited
for product for which seal is still intact. You will be charged for the
product that was opened and unable for resale. You will be charged
individual bottle pricing if you do not return the entire quantity
delivered to you with seals still intact. Any wholesale agreement (Large
purchase contracts) and 4 bottle sales (Promotional Offer),  will make
you ineligible for the 90-day return policy. All of our products include
shipping and will ship within 48 hours of purchase." Our company is in the business of selling nutraceuticals and results will vary. Our products contain all natural ingredients that are safe as eating an apple or an orange and are clinically proven to not interfere with any medications or cause any negative reactions. We charged the customer only for the product in which cannot be resold. We are very customer service oriented and I would like extend an offer to the customer that is not usually provided. Our company  would be more than happy to give the customer store credit and let the customer exchange their product for another product we sell. We would also cover the cost of shipping the new product out to the customer as well. If the customer would like to speak with me, I am the owner, and I can be contacted at ###-###-####.Sincerely,Brian H[redacted]Sole Member

The package that we sell most of is the 3 bottle package, anything over 3 bottle sales is considered wholesale. According to our terms and conditions, as sated on our web site (www.healthybodysupply.com) "Any wholesale agreement (Large purchase contracts) and 4 bottle sales (Promotional Offer),...

 will make you ineligible for the 90-day return policy. All of our products include shipping and will ship within 48 hours of purchase."