Healthy Chef Creations

I am a yrold caregiver for my husband, who is and has Myasthenia and Parkinson's DiseaseTo help me, my daughter spent over $on a gift certificate from Healthy Chef Creations, who deliver mealsI went online to their site eight days ahead and ordered two meals to be delivered on Fri11/21, two on Fri11/and two on Fri12/First, I was told that "no one is working on Fri11/28, but the food would be delivered on the 21st and I "could freeze the two meals for 11/28"I reluctantly agreed, since the point of this gift was "FRESH, NEVER FROZEN FOOD, WITH GUARANTEED OVERNIGHT DELIVERY" as they advertise on their siteI called them early Friday morning, 11/21, to find out what time the food would arrive, but got no answerI called again later and left a message, but no one called me backAbout pm and anxious about dinner, I called again and was finally connected to someoneTo my surprise, they said the food was "ready for pick-up"! (Twenty miles away!) So there I was, with nothing ready to give my husband for dinner, but not to worry"We'll deliver the food to you on Monday morning." How's that for FRESH? Cooked on Friday and delivered THREE DAYS LATER, oh, and I would have to freeze half of it for the next week, kind of like TV dinners, only more expensiveNeedless to say, I immediately cancelled via e-mail (as they request on their site) and asked them to refund the money to my daughterThink anyone apologized? Guess againThey called to tell me the Gift Certificate was "non-refundable" (also on their website)When I objected based on their advertising, they huon me