Healthy Choice Labs

Hello, I am writing because I recently bought a product from this company. I bought Pure Garcinia FREE TRIAL and one week after I received the trial bottle I was charged $91.17. I then called the company and said that I did not want any further bottles of the product and I would like to close my account. This was on Jan. 28, 2014. The representative assured me my account was closed and I would not receive any more product. I have since then received 3 bottles of the product and when I called to complain they said that my account was closed and I could not return the unopened product. I was then charged $64.97 on Feb 14, 2014 & $73.14 on the same date. The I was charged $46.80 on Feb 19, 2014. I also want to mention that all of these transactions were withdrawn from different names, such as goodnutrients, Tcleanse, Simplygarcinia & trypure.I wish to return the product, and I do not want the company to have any more access to my creditcard and I wish to be returned my money.Product_Or_Service: Pure Garcinia Cambogia and Colon FXOrder_Number: [redacted]Account_Number: [redacted] customer numbDesired Settlement$184.91Feb 14- 64.97 - $73.14Feb. 19- $46.80TOTAL $184.81I do not mind paying the $91.94 for the one bottle of garcinia and one bottle of colon cleanse that I opened. And I do not mind paying fthe shipping even though I was charged 4 times. But the company should pay any return costs. Business Response Company Response Letter to Revdex.com Complaint # 11030844: [redacted]Healthy Choice Labs, LLCPO Box 12187Zephyr Cove, NV 89448-4187Contact: [redacted], Tel: 702-788-2712, Email: [redacted]Complaint was Filed By: [redacted]Revdex.com personnel: [redacted]Dear sir/madam,Thank you for notifying us of the complaint filed by Miss [redacted] for an unsatisfactory experience with her product and service. Unfortunately we did not receive the mailed notices from your Bureau in the specified time therefore we could not respond. Would there be a way to send us email notifications as well to the contact email listed above for all future communications. We would greatly appreciate that.01/21/2014 [redacted] has ordered a couple of different weight loss products - Green Coffee and Garcinia Cambogia - to try out at no cost to her except the shipping cost. The trial period is 14 days, if she likes the product and decides to keep it we will continue to send her monthly supplies and bill her accordingly. The trial period begins when the customer places the order.02/04/2014 (= 14 days later) Our system automatically charged [redacted]` s account for the next month`s supply of Green Coffee and new products were shipped to her on 02/04/2014.02/04/2014 We received a call from [redacted] wanting to cancel her account and she did not want any further charges nor shipments from us. However the next month`s supply has already been shipped out and we have no way of cancelling it. The customer service representative cancelled [redacted]` s Green Coffee account to prevent future charges.02/14/2014 After multiple unsuccessful attempts [redacted]' s credit card was charged by our automated system for her Garcinia Cambogia order since she did not return the trial order product.02/15/2014 We received an email from the upset [redacted] about the charge from the previous day and she wanted her card to be removed from our system or she would take legal action. [redacted] stated that she will return any product that will be sent to her and she will request a full refund.02/20/2014 [redacted] called our customer service to return the product she received and to receive a refund.Our representative explained the terms and conditions as well as the return process to [redacted]. Which states that the customer is responsible for the return shipping cost and there is a restocking fee applicable for each returned bottle. The representative made a favorable offer to [redacted], to avoid the inconvenience of having to ship the bottles back and since the refundable amount will be less than a full refund after the deductions, our agent offered to [redacted] to keep the product and she will be issued a 25% refund on both previous charges, the Green Coffee and the Garcinia Cambogia as well. [redacted] agreed to keep the product and the agent cancelled all future orders. The agent has cancelled [redacted]' s second and last account to prevent any charges and issued two 25% credits.Miss [redacted] Invoices are the following in our system:01/21/2014 Charged: $ 4.95 - Shipping Cost to try product Green Coffee for 14 days.01/21/2014 Charged: $ 4.95 - Shipping Cost to try product Garcinia Cambogia for 14 days.02/04/2014 Charged: $ 79.97 - Charge for monthly supply of Green Coffee 02/24/2014 We Issued 25% ($19.99) refund, [redacted] agreed to keep the product02/14/2014 Charged: $ 64.97 - Charge for monthly supply of Garcinia Cambogia02/24/2014 We Issued 25% ($16.24) refund, [redacted] agreed to keep the productIn the Consumer's Original Complaint, [redacted] stated for "Consumer's Desired Resolution: Refund $184.91."All together we have never received that much money from [redacted]. All we have received is $154.84.Putting the non-refundable shipping cost aside, all the monies we have received from [redacted] is: $144.94 and she was refunded $36.23 on 02/24/2014. On 02/20/2014 [redacted] called our customer service and agreed to keep the product and agreed to the 25% refunds then filed a complaint against Healthy Choice Labs demanding monies we have never even received. For example: [redacted] mentions in the Consumer's Desired Resolution the monies taken from her account: (Please see my notes after the "-"sign)"Feb 14 - 64.97" - Healthy Choice Labs Deduction"- $73.14" - possibly with conversion Healthy Choice Labs Deduction"Feb. 19- $46.80" - NOT Healthy Choice Labs Deduction - there were no charges after 2/14/2014 (only 2 credits on 02/24/2014)"TOTAL $184.81""I do not mind paying the $91.94" - UNKNOWN AMOUNTKindly, please verify the charges on [redacted]'s account. It seems like that she has continued her shopping online with different companies which from a couple of month`s distance became confusing.Please mark this complaint resolved or let me know what else needs to be done in order to do so.I will be more than happy to cooperate with you and your office to provide any and all documentation necessary to prove that [redacted] is demanding more money to be refunded to her that we ever received from her. Thank You,[redacted]US & International Customer Service ManagerHealthy Choice LabsEmail: [redacted]Phone: [redacted]

I ordered the product and attempted to return it for a credit and none of the telephone numbers I had were working. I called my bank to dispute the claim since no working number was available. It was adjusted and then it reappeared 2 months later. I again called the bank and the adjustment was made. Then two weeks later a letter came saying the merchant is not willing to issue a credit to my account. All I wanted was to return the product as my doctor asked me to take only what he prescribed. The only contact number I have is 855-389-6400 and they will not talk to me because I have made a claim with the bank.Desired SettlementI am not able to take the product and wanted to return it but have been unable to find anyone who would tell me how to do this. I have the product ready to return is I just could be assured that I would receive a credit to my account.

This company called me on 01/05/2014 because I had looked st some products on their website. The representative offered me a 14 day free trial which I was told would commence on the day I received the product. I received the product on 01/09/2014 according to their records and they charged my credit card $64.97 and $79.97 on 01/20/2014 3 days ahead of the agreed upon time. I am told this is an illegal transaction and that a company cannot make such transactions prior to an agreed upon time. I requested a refund and they are being difficult in complying with my request. I spoke to 5 representatives and 3 of them hung up on me, I finally got a supervisor a [redacted] who stated they could only return my money once they received the product back. I feel this is unreasonable because they had no right to my money early and should return it right away.Product_Or_Service: [redacted]Order_Number: [redacted]Account_Number: N/ADesired SettlementI would like an immediate refunds of the monies taken from me fraudulentlyBusiness Response Company Response Letter to Revdex.com Complaint # [redacted]: [redacted]Healthy Choice Labs, LLCPO Box 12187Zephyr Cove, NV 89448-4187Contact: [redacted] Email: [redacted]Complaint was Filed By: [redacted]Revdex.com personnel: [redacted]Dear sir/madam,Thank you for notifying us of the complaint filed by Mr. [redacted] for an unsatisfactory experience with his product and service. Unfortunately we did not receive the mailed notices from your Bureau in the specified time therefore we could not respond. Would there be a way to send us email notifications as well to the contact email listed above for all future communications. We would greatly appreciate that.01/05/2014 [redacted] has visited one of our website and ordered a couple different weight loss products to try out at no cost to him except the shipping cost. The trial period is 14 days, if he likes the product and decides to keep it we will continue to send him monthly supplies and bill him accordingly. The trial period begins when the customer places the order.01/21/2014 [redacted] called our customer service regarding the charges on his account. Our representative educated [redacted] about the offer when [redacted] stated he wasn`t interested keeping the product. Representative(s) explained the return process and per manager`s approval they made an exception to waive the restocking and shipping fee. A full refund will be issued to [redacted] upon receiving the returned product - was noted to his account. It was the same day when your agency, the Revdex.com has received the complaint from him. Our agents has provided [redacted] with an RMA # to include with his package and advised him to obtain a tracking number. [redacted] called back 6 different times that day demanding his full refund, providing a tracking number what was not verifiable at that point since the package hasn`t left the local post office. The agents patiently and respectfully confirmed that he will receive a full refund and the restocking and shipping fees will be waived per manager`s approval once we can track the package.01/27/2014 [redacted] has been issued a full refund.[redacted]`s Invoices are the following in our system:01/05/2014 Charged: $ 4.95 - 01/27/2014 Issued refund, Transaction Reference # 001 [redacted]01/05/2014 Charged: $ 4.95 - 01/27/2014 Issued refund, Transaction Reference # 001 [redacted]01/19/2014 Charged: $ 79.97 - 01/27/2014 Issued refund, Transaction Reference # 001 [redacted]01/20/2014 Charged: $ 64.97 - 01/27/2014 Issued refund, Transaction Reference # 001 [redacted]In the Consumer's Original Complaint, [redacted] stated for "Consumer's Desired Resolution: Refund would like an immediate refunds of the monies taken from me fraudulently" which has been done.Kindly, please mark this complaint resolved or let me know what else needs to be done in order to do so.Thank You, [redacted] SUS & International Customer Service ManagerHealthy Choice LabsEmail: [redacted]

I ordered 3 bottles of Suppliments which I received from this company....I was told in writing I would receive a $30 rebate...I filled out requested info as directed...I waited to receive rebate...then I called said company about rebate...they told me to wait 5-7 business days and rebate would be credited to my credit card....I waited...not credited....called.....was told they would relay complaint to upper management.....I called back in a few days...was told They would credit to my card...no credit.....after 5-7 business days I was told by another employee they would send something to my email, then I explained to individual that I was told my credit would be credited.....same thing over and over to no avail......Desired SettlementI want my $30 rebate as I was told in writing I would receive. I paid required cost for product...so I want my rebate.

I placed an order to the value of $159 in November 2013 and was advised it would take 4-6 weeks for the products to be shipped to [redacted]. When I had not received them by January I contacted them and they advised me that the order had more than likely been lost on the way and a new order was being shipped to me immediately and again i'd have to wait 4-6 weeks. I waited the required time frame and once again contacted them and asked where my order was. They had no idea and I asked for a refund immediately since it had now been over 4 months since my original order had been placed. I phoned them every single week and sent emails every second day asking for my refund. Despite this, they have now emailed to tell me that they will not refund my money because i'm outside their 30 day money back guarantee. I find this unacceptable since how can they offer a 30 day policy for orders that take longer to arrive in [redacted]? I have emailed them again stating that I do not accept this since i've been trying to get my money back since January but have still not received a response. I have every single email sent to them and the invoice and receipt to show the original purchase date. I want my money refunded immediately as this company never sent me my order.Product_Or_Service: 5 bottles of Garcinia CambogiaOrder_Number: [redacted]Account_Number: [redacted]Desired SettlementI would like the money I paid refunded to my credit card immediately as I fail to see how they can offer a 30 day money back guarantee when the product takes 4-6 weeks to be shipped to [redacted]. I have been trying to get my money back since January when they promised me a new order was being sent to me but this also never arrived and after the 6 week waiting period I once again asked for a refund and now they have used the most pathetic excuse to refuse my refund. I just want my money back.